1800CPAP.COMReviews 1,566

I cannot overstate my delight with the excellent service provided by 1800CPAP.

I am not American and I don't live in America, so I am not used to the high level of customer service provided by American companies. My order was for delivery in the Middle East where I am currently residing.

My order was:
- complete and accurate
- efficiently handled
- well packaged to ensure items not damaged in transit
- delivered very quickly.

The shipping costs were not excessive.

But most of all, I am impressed with the way I was kept totally informed about the progress of my order. I had accurate updates confirming:
- order received
- order confirmed
- order processing
- order shipped
- order progress in transit
- expected delivery date
- order delivered.

At all times, I was reminded of the details of my order (number and description of items, product numbers etc). This is helpful as I had a number of orders being processed concurrently.

My order was protectively packaged and arrived in good time and in good condition. The package was accompanied with a helpful and easily readable description (product numbers) of products included.

And now, the company appears to have a genuine interest in checking my level of satisfaction.

Whilst I appreciate that all of the above will be "system generated" - I can assure that this level of information and progress updates is not what I am used to in connection with my many and frequent on-line purchases.

Other aspects that have impressed me in connection with my order:

- easy to contact and communicate with helpful and knowledgeable customer service personnel who clearly explain their various products and their compatibility. Contact information (telephone number, email address) are readily available. Unlike my experience with other on-line providers, my calls were quickly picked up, without numerous requests to input numbers for specific selections only to be left on hold until being disconnected! My email enquiries were responded to immediately by return.

- I have also been thanked for my business and offered a discount on future business.

In summary: "total satisfaction". I look forward to doing more business with 1800CPAP

You might think because of my lengthy and "glowing" review that I am an employee of, or shareholder in, the company. I confirm that I am neither.

I am simply a most satisfied user of their service.

Two good experiences so far. However, when choosing payment, the site has a quirk in that it forgets that I upgraded shipping, and reverts to the standard shipping.