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1800CPAP.COM Reviews Summary
1800CPAP.COM has a rating of 4.4 stars from 1,566 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1800CPAP.COM most frequently mention customer service, fast delivery and timely manner. 1800CPAP.COM ranks 1st among CPAP sites.
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Looking for insert for face mask that had been discontinued…found it on the 1800CPAP site…ordered it…arrived as promised…happy guy! Selection was extensive! Site intuitive to use and order from! Minimal spam after the sale — just enough to show what they think you might need based on purchase. No "shared email address" spam that I could discern.
Ease of ordering and fast shipment. Kept me appraised as to when to expect receipt.
Professional and precise handling.
Superior delivery time.
I placed an order, then had some questions. I sent off an e-mail at night and got my reply first thing in the morning. Easy-peasy! Quick delivery too.
The mask I ordered did not fit me well and I was not allowed to return it
I have only two experiences with 800cpap, but both were positive. The buying process was easy, and the shipping time was quick. I recommend them to anyone looking for CPAP supplies.
I shop at 1-800CPAP because I get the exact products I need, shipping is quick and packaged very well. Once I click Submit I know my order will arrive soon and in perfect condition. Thank you!
If you're a new cpap user or just want to try a different mask for any reason, don't buy here. 1800CPAP's return policy is if you open it, it's your forever. They don't accept returns even if you've never used it but just opened it. They don't care that 99% of customers that are new to the cpap world aren't sure what they'll find comfortable or fit well, they just care about their bottom line. If they're smart, they'll allow the customer to return it at least once even if it means they'll lose out on profit for that one mask so that the customer will be happy and continue to reorder supplies from them. Supplies are quite expensive and they'll make up the loss in no time and earn customers for life. Instead of taking your chances, buy from CPAPsupplies.com. They allow a once time courtesy return even if it's used because they want customers for life. Also, they offer discounts. Try these discount codes: vip30 or SLEEP25. I tested the 2nd code and shows I'll get 25% off. Also, I saw that Lofta.com offers 60 day returns even if used as a one time courtesy and offers 25% off for military including veterans. If you think I'm advertising this for my own benefit, try the code(s). I'm writing this because I'm pissed at 1800CPAP for a terrible return policy causing me to lose out on $154 on a mask and headgear so I'm spreading the word and hope you don't make the same mistake I did.
Filter wrong size. Refused to allow me to return. I ordered off Apria and got correct part. Will never order from cpap.com again.
Easy to put in my order, and it arrived when projected with no errors in the packing.
They delivered the product as advertised and promised and consistent with all of my orders.
Very good. No problem. I always get what I asked for. Representative very sweet and friendly
The nature of their business affects people's health, and based on my experience I strongly recommend people to not order from them.
Even though their website offers the option for you to put in a different shipping address and billing address (and the shipment recipient's name and the name on the credit card used to make the purchase were identical) they sent me an email after a few days saying they flagged my order as possible fraudulent and demanded a copy of my ID.
After sending them that they asked for yet another piece of evidence, and then didn't respond for 3 days.
Once I called them they finally verified and then let me know that one of the items was out of stock and they refuse to send the multiple items separately.
At the end of the day they are sending out my shipment almost 2 weeks after ordering it (if they don't make any more excuses). My CPAP tubes are leaking and thanks to them I will have to deal with apnea episodes for an additional 2 weeks
This item arrived on time and was in excellent condition.
I live in Canada. The device was delivered fairly quickly. I had to pay Canadian sales tax, to be expected.
The User Guide or Manual mentions that storage could tolerate up to 600 degrees Celsius. That's six times the boiling point of water. It would melt down and/or burn in no time.
The EPAP device works very well.
Do not use my name if you publish this review.
CPAP supply arrived on time and as expected. Satisfied with order.
From the business
We are a Direct-to-Consumer CPAP store that offers cost effective options for purchasing your CPAP machines, CPAP masks, and CPAP supplies shipped direct to you. We cut out the "middle man" and pass these great CPAP discounts and savings on to you. We offer a wide selection of the newest ResMed, Respironics, and Fisher & Paykel CPAP products on the market; all backed by manufacturer warranty.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members