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Zynga

1.7

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Zynga Reviews Summary

Zynga's reputation is marred by significant customer dissatisfaction, primarily due to perceived unfair practices and inadequate customer support. Many users express frustration over issues like account suspensions, loss of purchased chips, and a lack of effective responses from support staff. Complaints about game rigging and the presence of bots further exacerbate concerns, leading to accusations of a predatory business model. While some players appreciate the initial engagement and entertainment value, the overwhelming sentiment points to a growing distrust in the company's practices and a call for accountability, prompting many to advise against investing in their games.

This summary is generated by AI, based on text from customer reviews

service
58
value
56
shipping
22
returns
29
quality
44

We monitor reviews for authenticity

Florida
1 review
5 helpful votes
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Disappearing chips
June 16, 2021

One day I had over 2 billion chips. The next day, after only two small stakes games, I had 224,000 chips. This has happened several times, and I have kept careful records to establish this practice on behalf of the game. Also, I noticed that once a player buys a large number of chips, the games become stacked against them, and they quickly suffer unusual losses. I intend ask Florida's attorney general to investigate. In the meantime, I have deleted this app.

Date of experience: June 15, 2021
California
2 reviews
0 helpful votes
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I'm very unhappy to see WORDS WITH FRIENDS drag out their liberal political and religious beliefs crap. I've been playing for a long time, but now refuse to do solo challenge anymore as it is insulting to have to engage in a game that enforces liberal ideas against my conservative political and religious beliefs. Not sure why we cannot just play. I don't care about my opponent's beliefs when I play. Why should ZYNGA try to indoctrinate me with theirs? #Zynga

Date of experience: June 2, 2021
South Carolina
1 review
3 helpful votes
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I'm disgusted that I have give Zynga 1 Star. All their games don't rate 1 Star. Zynga manipulates all results to their favor. Any experienced player can see through the manipulation. Endless hands that you receive can only merit one book. Bags are collected no matter what or how you play. You are definitely playing 13 versus 39. Very rarely are you playing along with another human. You play against ZYNGA BOTS which manipulate the outcome. If you have any type of strategy it is shut down with their behind the curtain manipulation. 13 v. 39 is how they rig the results. You are teased with a possible WIN until the end of the game. You will either BAG OUT, or, get hands that will only yield one book. Their SPADES game is the most frustrating app. Their Bid Whist app is not much better in terms of manipulation. The better you play, you are forced to bid 8, or 9, or a very high NO hand. I've never seen so many One Person Boston's in my life. One Person Bostons are almost impossible. Zynga has the very best graphics I've played. That's why I'm still a customer. However when you know you are being manipulated, it's not fun anymore. Save your money. Download another card game app. ZYNGA will frustrate you to no end. It ought to be illegal. They are stealing and cheating and manipulating all results to their benefit. Yes I am so done with these cheats. I will not reload wit them. They don't care that they are killing their cash cows. If you call them on their manipulation and cheating during the CHAT, you'll get blackballed. What a waste. A good app gone very bad.

Date of experience: March 13, 2021
Tennessee
1 review
10 helpful votes
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Rip off with the bots
February 27, 2021

They need to have the FCC and the FTC to investigate their cheating practices! I have wasted to much time and money on this rip off game site. I have had the same cards dealt to me over and over, have people join the table with high rates but no friends or likes, just like its not really anyone at all but a bot. Zynga says to report the bots but i think the bots belong to zynga...

Date of experience: February 27, 2021
Canada
1 review
5 helpful votes
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Waist of time
February 16, 2021

The site is rugged to get you to spend cash. Don't waist your time with it. Much better sites out there.

Date of experience: February 16, 2021
New York
4 reviews
2 helpful votes
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Rigged game and expensive online "entertainment"
February 1, 2021

Zynga poker can be fun and entertaining. However, in order to level up you must increasingly spend more and more on "chips". I've been playing for years and sometimes it's very obvious that the game is rigged but even if it wasn't, you will lose much of the money you spend to buy chips playing against "bots" and unscrupulous players who bully and force you to opt out of games - at your expense. The amount that you "invest" to level up can easily run into 1000's of dollars and could actually become a problem for people who can't afford it. The game should come with a warning but Zynga doesn't want to admit that it is gambling. For me, it was fun for a while particularly while isolating during Covid, but I am now done with spending money to play this game.

Date of experience: January 31, 2021
Illinois
2 reviews
8 helpful votes
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Horrible game
January 26, 2021

Garbage game fixed and is just getting worse. Don't play this game you will lose money because it's fixed

Date of experience: January 25, 2021
California
2 reviews
17 helpful votes
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Zynga has stolen billions and billions of dollars from people around the world. You lose 99% of the time to their bots, but even if you win, Zynga takes 25% of the pot in rake. I won 25 million in a pot and Zynga took 7 million in rake which approximates 25% of the pot. Google and Zynga are collaborating with each other to steal money from you and make themselves richer. There is no deck and there is no shuffle. Every hand is predetermined and designed to trap people into investing as much chips into the pot as possible. Then when the site steals your chips, the site will beg you to buy more chips. These people don't deserve your money. They deserve to be in prison. I pray one day that actually happens.

Date of experience: January 23, 2021
Australia
1 review
10 helpful votes
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I have played Zyngapoker for years, the issue now is, Zyngapoker allows bots and multiple account players to go forward and take all your chips, another issue is, if your connected to any App Store, Zyngapoker gains access to your account details and will take money From your account unauthorised, starts small and escalates to huge amounts over a very short period. I had $470 taken one very early morning over 5 transactions.
Zyngapoker should be left well alone, the developer is gaining money by deception.

Date of experience: January 16, 2021
Oklahoma
2 reviews
3 helpful votes
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Customer Service SUCKS
January 15, 2021

I contacted support on January 12 for Gin Rummy Plus because the game would load because of the Lucky Spin, in which I had completed the night before. Peter O. Got back to me the next day and of course I got the typical response to try other browsers. I did so and sent them screenshots of 3 browsers that would not load. Could not get in at all on the 12th or 13th. I was able to on the 14th and responded to support to let them know the game was now loading but I did not get my Lucky Spin. I emailed Peter O. Back to let them know I could get into the game and wanted to know when and how much they would be crediting my account since I was unable to do the Luck Spin. On Jan. 15th, he emails me back and says my account has been credited 50,000. ARE YOU KIDDING ME? The least amount you can get from a Lucky Spin is 75,000. I have spent a lot of money on this game and then to only get 50,000, what a joke and so is Zynga. Play their games, but DO NOT spend any money, they do not care about their players just their money. Don't waste your time, money or effort on their games. It's not worth it!

Date of experience: January 15, 2021
Virginia
1 review
11 helpful votes
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Bait and Switch
October 19, 2020

When you first start playing you get favorable draws. As chips are gained the difficulty increases. Understandable! But when you work hard to gain chips (all the way up to 1.5 billion) without paying for chips, Zynga program bots come in to decrease your chip count. You play 2 bots that compliment each other and suppress the honest player. The game is rigged. Played 52 hands with one player winning 46 hands.

Date of experience: October 18, 2020
Arizona
1 review
5 helpful votes
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Scam
October 17, 2020

I've bought twice and they Rob you your money doesn't last us now that I've bought I lose Everytime so they try to get you to buy all the time hope the money your stealing is worth it

Date of experience: October 16, 2020
Michigan
1 review
5 helpful votes
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All low reviews are absolutely true. ZYNGA POKER IS THE WORST POKER GAME ON THE INTERNET. ITS HARD TO BELIEVE ZYNGA CAN GET AWAY WITH ROBBING PEOPLE.

Date of experience: October 7, 2020
Florida
1 review
5 helpful votes
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Bad odds
July 31, 2020

The odds of you winning seem to be out of line with reality! A lot of high card winners and a lot of low Pairs winners! More then you will find in a actual game of holdem poker

Date of experience: July 31, 2020
Philippines
1 review
7 helpful votes
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Zynga scam
June 13, 2020

I bought chips in them after wards they suspended me and they got my chips tha i bought to them... They didnt even give me an appealing option... with no reason d explanation they did that to me

Date of experience: June 13, 2020
South Africa
1 review
0 helpful votes
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Love it
May 24, 2020

Great game to play, relax and make friends. Just got one problem. Sometimes when I buy an item it doesn't go to my barn. I'm not the only one with this problem

Date of experience: May 24, 2020
Washington
1 review
8 helpful votes
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Rip off
May 3, 2020

I have played zynga poker of years. Recently noticed that my ratio of win: lose=1:15. Compared to the usual 1:4.
Ive heard this decline in wins is due to retaining paying customers. I have paid for chips in the past and win ratio was was 1:4, sometimes 1:2 for good plays.
Paid recently and still get 1:10 to 1:15.
Now it DOESNT MATTER.
House advantage seems to go to these faceless players (avatars).
Also, the bonus slot machine. NO ONE HAS EVER WON THE MAX LISTED
I am done and I warn any future players to stay away!

Date of experience: May 2, 2020
Georgia
1 review
5 helpful votes
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Empty promises
March 26, 2020

They promise you winning credits when you win but it's just to get you to use up your credits so you buy more.
If you start to do well the algorithm changes to vaccuum all your winnings away!

Date of experience: March 26, 2020
GB
1 review
11 helpful votes
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Scam
February 2, 2020

Zynga poker is so rigged that it's not any fun to play because you will ALWAYS end up with nothing in the end so DON'T waste money on this scam of a game

Date of experience: February 2, 2020
Oklahoma
1 review
7 helpful votes
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Crooks
December 30, 2019

They try to keep you at minimum token make you buy their useless token so far I have not bought anything from these crooks., but they make money off of us anyway by selling adds. The crooks do not understand if they let people win their fake token they will look at their dads so more add would be sold but when organisation is crook they have no brain and ate not smart

Date of experience: December 30, 2019