ZulilyReviews 4,523

Absolutely Awful! I have never typed a review in my life but Zulily is the worse company to ever order from! I received an email guaranteed by Christmas. Two weeks later I did not receive the purchase and was told I guess it is not the items you purchased. Even customer service told me they are awful with shipping. I ordered prior this and received my order 2 months later and was told itmes should ship within 12-14 days but they have no control over this. I though mistakes happened so placed my xmas order and twice I am VERY upset!

They advertised in thier Canada's website that guaranteed on time shipping before Christmas. So, I ordered Christmas gifts for all my nieces and nephews and found out few days before Christmas that my order will not be arrived on time. I got a "Big" apology from their customer service person. I will guarantee them I will not order from them ever again and will tell everyone I know not to order from them as well. Let see if Zulily can take advantage of Canadian any more!

I have been shopping at Zulily since June 2011. Since then I have placed 20 orders so far. I mostly shop for my 4 & 1/2 yr old daughter (clothes, shoes, books, toys). Out of all the orders placed so far, Zulily cancelled only one for unavailability. But then they made up for it by offering me a $ 10 store credit. One of my recent orders was for a handbag, They sent me a wrong style. I complained via email. They responded promptly by refunding the full price of the bag. Plus they offered me a $ 10 store credit by way of an apology & also let me keep / donate the bag that I'd received. All the stuff I ordered so far were all excellent quality. No regrets at all. I found them very professional in their customer service. I do wish though the shipping was faster. But I guess thats how it works for flash sales sites. I just plan ahead & order a size up. I do not order stuff I may need soon. I will continue to shop at Zulily & also recommend this site to my friends.

I wish I had the opportunity read the reviews on this site before ordering from Zulily on the advice of a friend. While it appears they have "really great deals" on paper, you really need to consider if the wait and potential for disappointment are worth the so-called "bargain". I ordered 4 items 2 weeks ago, and just received an e-mail saying 2 of my 4 items aren't available, and the other 2 are still in line for being packaged and shipped. I'm hoping I receive them before I'm supposed to gift them at Christmas time, but I'm not holding my breath since it's more likely that I'm going to receive another e-mail telling me my other items also aren't available. In the meantime, I've already purchased backup gifts for those two members of my family. In this day and age, that sort of turnaround time is absolutely unacceptable.

Then they try to give me a $10 credit at the website - like I'm really going to EVER use them again. No thanks, guys.

I've ordered from this site dozens of times. The only reason I didn't give a five star review is that the shipping is slow. But given I know that I just order stuff in advance (I am normally ordering a future size anyhoo). I haven't had one bad item (quality) at all in children's clothing and the one women's item I received that was really oddly sized they did accept back with a full refund despite their policy. (I sent them a picture showing that the arms were literally a foot too long).

For shoes and children's clothing I use this site almost exclusively. Occasionally I order housewares or women's items. I'd say that 99% of the time I'm thrilled with the items I receive, but then again I look at brand names carefully so I don't get an off item.

Bought a nook pebble mattress. Bought the mattress because for about two hundred less which i thought was a great deal. Well, i just received the item today. Box was damaged on one side and it was taped up. Im like could zulily.com be selling these items for less because these are damaged or defective b stock items. Not a very happy customer right now. I wish i should read reviews before i bought from them. Will let you know once i hear back from them

My first order took a month to receive and I was disappointed in the quality but thought it was just a fluke and ordered again. Wrong! I have received 3 of the 6 items I ordered in mid October and every item has been just plain crappy! The stuffed rocking chair horse was super cheap looking and the sound did not work, the outfit I ordered for a very skinny 7 year old girl came with a skirt that was too tight even on my 1 year old toddler and a top that was too big on the 7 year old. And, Zulily had advised me that there had been a fabric change on the skirt from a chennile to flannel--I wish I had canceled then because the flannel is thin and cheap and looks like left-over night gown fabric from a dollar store. The third item was from the manufacturer Nanette--I used to be a department store girl's buyer and am very familiar with the brand and this dress DOES NOT LOOK LIKE NANETTE despite the label--it has to be a second or special make. So disappointed--the web site pictures look so good but obviously the the quality is lacking. I am deleting their daily emails and advising friends not to make purchases from Zulily.

After reading the reviews I was like omg I should have never ordered.#$*(! So Yesterday I finally received my package 3 weeks later, which is no big deal because it clearly states on the website the method of placing orders, wait time 2-4 weeks. I am completely in love with the lil cowboy boots I bought my lil girl, they don't fit her but they are adorable. I went directly to the manufacture and they are $30! I got them at Zulily's for $10. I love this website, I've already placed 3 orders today plus you are only charged shipping once a day! **When ordering for infants just order a bigger size!

Update: just realised one of the shirts has a masisive hole in the sleeve seam. Thankfully i know how to sew, so i can fix it. But i can't believe they ship this stuff out and expect happy customers! Lowering my review to one star...

It took me almost TWO MONTHS to receive my entire order. The first shipment came about 5 weeks after I ordered, which they sent me the wrong sizes. Thankfully though they were bigger so I can use them later as my daughter grows so I didn't have to get involved with customers service. I was still missing a shirt, and I got it two weeks later. Really, I don't understand why shipping takes so long. And I got. The wrong size, but luckily I can still use it later. I won't be buying from them again due to how long shipment takes, and the instability of customers service. It's just NOT worth it to save a few bucks!

If you are planning gifts for Christmas you should order them in June. Seriously. I bought a few times from this website and each time one or more items were cancelled due to shortage in supply. Not once my order has arrived within the promised time frame which originally it was 10-14 business days now the rules have changed and it says 2-4 weeks. Most of all the customer service is terrible after speaking with Amanda she advised me that I should checked my account status and she was just very rude confirming that in fact I won't be receiving my order in time. Not once I heard an apology for any inconvenience that this delay may have caused me. I will not order from this side. But beware request a credit refund not a store credit!

I placed my order on 9/21/11, it's 10/19 and it STILL hasn't arrived. When I tracked the shipment, it says completed, but upon further looking into the shipping method, it says that the UPS package was transferred to the local postal carrier for delivery.

I contacted Zulilly a week ago and they apologized for the inconvenience and offered free shipping for my next order. Although this was a nice gesture, I don't want to have to experience this headache again. I will not be ordering from them again.