ZulilyReviews 4,523

DO NOT PURCHASE FROM THEM WITHOUT CHECKING THE REGULAR PRICES ON THE STORE WEBSITE! Today they have a sale on radio flyer items. I was excited because I wished to purchase a scooter for my daughter. I checked the radio flyer website and the scooter was priced at $39.99. I checked on zulily, and they have the SAME scooter listed at regular price $50 and sale price $36.99. I't sorry but $3 is not much a of sale to have to pay $8 shipping and still wait weeks for the product. I enjoby shopping from them, but I will definitely be on the lookout for deals in other places.

I have had several issues with orders. First, an order was cancelled because the product was not available, why offer it for sale if it is not available? Second, an item was received damaged, a hole in the dress where the tag was sewn in and a ripped seam, no returns or replacements from this site. Third, quality is below average on some clothing items and since there is no returns you are S. O. L. One good thing if the item is damaged they will credit your card and issue a "store credit". Also, never order something that you need immediately, there is no express shipping and it takes about 3 weeks to receive an order.

I was skeptical about Zulily, and signed up over a year ago but never used it. After having wonderful experiences shopping online with OTHER places, I decided to give them a try because they had such cute items and decent prices for a poor mother and wife like me. I enjoy getting things for my baby girl, like I never really had, and with college graduation half a year away, I figured I'd just keep pampering her and she'd never even know what condition we were in before. Well... this was not pampering. I saw the delivery time. That wasn't really an issue. They delivered the items when they said they would (2 weeks from May 3th, today I got the items). My problem is what I got. I paid 70 dollars for all this. Shoes were adorable... handkerchief top was adorable, but the shoes are slightly too big and shorts were ABSOLUTELY too small! I have a very tiny 16 month old. She is wearing 12 month old clothing. The shorts were so tight on her that it looked like her legs would cease to have good circulation any second. They might fit a 3 month old, but not a 12 month old. ALSO, they charged my account 2 WEEKS later! I was explained to by a customer service rep that they put a hold on the account first, then charge when it actually ships. No where on their website does it say this for your own forewarning. Had I known about it, MAYBE I wouldn't have gone out and bought groceries, or helped my sister with her high school graduation :). Oh wait, maybe I actually wouldn't have ordered! Yeah, that's it! Now my account is over drafted, because they are charging me the second time around, not the first. I thought it had already cleared. Don't think I'll be doing this again. I'll stick to mainstream clothing stores online... whose products I trust.

I placed an order 6 weeks ago, have received 1 of 4 items, and just received and email claiming they were unable to fill what remains in my order. The email was the WORSE sales pitch I have ever encountered, ensuring me i will receive a whole 10$ credit for the inconvenience, when regarding how they " will" reimburse my account for the amount of product they were unable to fill. I WILL NEVER UTILIZE THIS SERVICE AGAIN!
The item that had shipped was a diaper bag, which has a smell of moth balls and chemical that is so offensive, I was too embarrassed to give it as a gift as I had intended.

THIS IS A SCHEME! They hold your money for at least a month, obviously making profit off of this money on hold, only to reimburse you "EVENTUALLY." I know they express how their "ordering process" works, but credible organizations DO NOT confirm orders, to then cancel them months later.

VERY DISAPPOINTING.

The customer service is the most ridiculous

1. It took one month to get my order
2. All the clothes and products are cheap and most made in China and then sold by a private seller to make a profit
3. If you want to buy items like Zulily, wait for a month, and pay a small fraction of the price, buy directly from China via a site such as www.yoybuy.com. It's a little complicated, but worth it
4. Really, the sales and discounts are completely made up - do a price comparison - just another lie

I have not had any issues with zulily.com at all like these other posters. I have received all of the items that I have ordered and they are good quality. I had 1 pair of sandals come in the wrong color and when I emailed them they got back to me the same day and told me that the color that I had ordered was out of stock and to just keep the pair that I got and they would credit my card for the shoes and give me a $10 store credit for the mix up. Already have used the store credit for another order. I understand the shipping takes a little longer just because they order in bulk from the places that supply the items once they have all of the orders in... I would not order anything from here that I just had to have by a certain date. =)

I ordered 4 pairs of Crocs shoes for my kids and I, at a great price, and 3 adorable outfits for my daughter. I placed the orders with no rush March 27 and did not get charged until the order was being shipped. I got email notifications of my order and shipment. Both orders arrived together in 1 box, which was great, yesterday April 18. All items were packed properly with tags and in superb condition. One of the crocs I ordered was a size smaller. I checked my order online and saw that the size I received was the one in the order but I still called them to see if they could exchange it for the size I needed. I called today and spoke to Jenny, a customer service representative. She was warm and friendly and proceeded to check my order. She made it very easy; gave me a refund for the item, placed a new order for the correct size of the shoes and asked me to keep the pair I had and donate it to a charity or someone in need. I have never heard of any other retailer doing this, which in my opinion speaks volumes! I was hesitant ordering after reading all of the bad reviews but it seems that they have listened and attempted to correct any issues. I will order from Zulily again!

I have never actually ordered anything from this site but I have worked in customer service at zulily for a short time. First off, they make a habit of advertising products hey don't have. They order just enough so they are sure they can sell out and not any more. As a result, customers end up ordering product that is not in stock.

Shipping is built around saving the company money at the customer's expense. Typically they send the order to the vendor who sends the order to the warehouse then the product is shipped out via UPS to a post office which ships via USPS to the customer's house (in a month... if they're lucky). If that sounds ridiculously complicated that's because it is especially considering that the customer pays for shipping.

As for customer service being horrible, I agree. When "training" me they crammed a week of customer service training into 1 day! Needless to say I had no idea how to answer customer questions when the time came to answer phone calls.

After a few weeks of being berated for 8 hours a day by angry customers I quit... and I'm glad I did! This company has terrible training, shipping and their policies are the antithesis of good customer service.

This is by far the worst experience I have ever had with an online merchant - I ordered 3 dresses as a gift for my cousin's baby who was celebrating her first birthday. The website asked if it was a gift and I said "YES" - well, the ordering and paying was easy enough... no problem there. The problem is it took over a week to even get a shipment notification, then when I got it, it came in 3 different tracking numbers - 1 package for each dress. Now, let me ask you this - if you are the recipient of this gift, and got 1 dinky dress, you would said "oh yeah right" but the objective was to give all three dresses together to make a "wow - thats a beautiful gift, all 3 in different colors and designs, how lovely"... so now, my cousin will get each dress separately thinking what a cheap shopper I am... not to mention it was shipped a week after the order and then another week for the product to get there! What a horrible shopping experience - stay away from this site.

I would no recommend this site to friends and family. I had spent over $300 the last 3 months and i am very dissapointed. Even walmart have better and durable clothes for kids. If you are lucky you can get a few good items but overall the quality is terrible, the clothes are not true fit and the worst is they don't offer returns.

I have a 24 old month son and a 4 1/2 girl. The clothes so far run too small and not durable. They have only worn the clothes just once.

Im small pettite. I bought two small women dresses and they were terrible. The dress is one piece, the top part was way too small and the bottom xtra large that I had to fix the bottom part. The other dress was a waste of money.

I am waiting on a 100 dollar order that I m hoping at least the cloth to be better however it will be my last time I shop from clothing.

I can say the only items I am satisfy is shoes. I bought few sandals for my daughter and myself so far are good.

As a vendor selling products to them, they are dishonest, and very underhanded. Claimed we didn't fulfill their products on the order, we double checked with our warehouse, now they told us we did fulfill it, but sent the wrong items in, (but they weren't going to tell us this until we challenged them that we did send it the products), and now they are doing chargebacks for items they didn't even have on their inventory. They DO NOT HOLD inventory, so that's why products are late to their customers. They basically make money prior to paying their vendors, claim they didn't receive stock, has back charges for products they don't even have in the inventory, and makes tons of money without ever giving up capital.

I have placed 5 orders with Zulily and I have only received one. It is bad enough that you have to wait a month for your merchandise to ship, but you will also receive a tracking number and the package SUPPOSEDLY makes it all the way to your local post office, then it is returned to sender for reasons unknown. I've called customer service the 4 times this has happened and the only answer I got was, "the post office is too lazy to deliver your items." HUH? REALLY? Then, it takes another 2 weeks to have your money refunded back into your account. DO NOT PURCHASE ANYTHING FROM THESE PEOPLE!

Registered and ordered three items, via PayPal, for daughter on the 4th of March, 2012, for the first time, checked Paypal and transaction was completed. Checked Zulily account on the 8th, stated "Items are in transit to Zulily" (Ok), checked account again the 16th, stated "Items are in transit to Zulily" (Huh?), checked on the 20th, stated "Your order is confirmed." (WTF), the order status went backwards. Sent two e-mails making a simple request - Cancel order and refund payment. Received two automated e-mails stating will get back to me as soon as possible. On the 24th opened a dispute claim against Zulily through PayPal's resolution center and escalated it. On the 27th, they've cancelled the order, but have not issued a refund. Will keep Paypal (PP Buyer Protection is awesome by the way!) updated, and Site Jabbers.

Time to get products is obviously poor - I understand they are the "middle men" but I've ordered from other severely discounted webpages before and not had to wait 3-4 weeks to receive my order. I've tried three orders - and all have had difficulties with the products. One was mislabeled as being a current season product - but when it came it was last season's (and was being sold at the same price by the designer's webpage). Another was the wrong size - came as an infant size when a 12-18month was ordered. Another came missing several buttons. The last problem is obviously the manufacturers fault... but again, I've never had this difficulty with RueLaLa or other discounting webpages.