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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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I love this app
November 15, 2022

You guys are great and I get my purchases in a timely matter and disputes are easily handled

Date of experience: November 15, 2022
Florida
1 review
0 helpful votes
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BAIT & SWITCH
December 14, 2022

11.14.22 I ordered just 1 item, a T-shirt for a trial run for quality. Tee was marked down onsite for $13, entered delivery info and a POP-UP gave me 10% OFF (1st time buyer). They showed: $13(Tee)+9.99(ship)=$22.99. After entering credit card info and agreed to buy: $18.99(Tee)+9.99(ship)=$28.98 Total invoice $28.97...$0.01 (penny) savings. Contacted BBB also. In case this is an affiliate and not be posted, I will go to next site and give my review.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 14, 2022
Miss W. — Zolucky Rep
over a year old

Thank you for your feedback. Was the tee on flash sale when you ordered? If so, the price might change if the flash sale ends. We are sorry for any inconvenience.
If you have questions about your order, please contact us by email at [email protected] or by chat online. Stay safe and have a good day!

California
3 reviews
0 helpful votes
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Shopping is fun
November 14, 2022
Updated review

Great ease in shopping. I recommend this site to anyone. Products are made well.

Date of experience: November 14, 2022

Too many to choose from!
August 12, 2022
Previous review

I only got through 30 pages out of 247... There's a lot to choose from! Thank you so much.

Date of experience: August 11, 2022

Too Many to choose from
April 18, 2022
Previous review

Lots of fun looking and picking from a variety of selections! Thank you!

Date of experience: April 18, 2022

Shopping was a breeze...
April 4, 2021
Previous review

There's plenty of merchandise to choose from and they were all available!

Date of experience: April 3, 2021
Canada
1 review
0 helpful votes
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Horrible payment experience.
December 14, 2022

I had difficulty with the payment, I had to go thru it. It several times and then got a refusal. An alert was put on my credit card and I had to contact the company to get it straightened out. It was a real pain.

Date of experience: November 14, 2022
Minnesota
4 reviews
0 helpful votes
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Nice for the price
November 13, 2022

Well packaged and very attractive. Well worth the price.

Date of experience: November 13, 2022
California
1 review
0 helpful votes
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I loved it. I like the styles and the fit. I haven't had to wait and wait for it to come. I've never had to return anything. The price is very good.

Date of experience: November 12, 2022
Ohio
1 review
0 helpful votes
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Product Satisfaction -
November 13, 2022

Looking forward to a cute item and the right size. Did not happen -- sizes advertised (large -10-12, extra large 14-16) thought this was strange, but my grand daughter is a a 16-18 -- so I ordered the 16-18 size and received 22-24 size. Because of bad sizing info, I do not believe I will ever order on line from Zolucky again. Now, I do not have a Christmas present for my teen granddaughter.

Date of experience: November 12, 2022
Missouri
3 reviews
0 helpful votes
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Enjoy Shopping Here
November 12, 2022
Updated review

I enjoy shopping here. Fabrics aren't always what I expect. Size 7 US shoe size is a little tight. Changing to 7.5.

Date of experience: November 12, 2022

Perfrct clothes
October 22, 2022
Previous review

Finally I've found all the styles I've been looking for!

Date of experience: October 22, 2022

Perfrct clothes
October 10, 2022
Previous review

Zolucky has stores I've been looking everywhere for and couldn't find!

Date of experience: October 10, 2022
California
2 reviews
0 helpful votes
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I get a email today stating 2 out of 13 items are shipped today. The order was placed 11/11/2022 and today is 11/30/2022. I placed the order on that date for a reason in hopes to get my merchandise by the end of November. These are Christmas gifts and I am hoping they look exactly like the pictures so I want have to send them back. After reading some of the reviews on the quality and how the merchandise some customer's are so disappointed with their orders. I am hoping that does not happen to be. I just want my merchandise. I got free shipping due to I ordered over $134.00 in Merchandise. Annie

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 12, 2022
Miss W. — Zolucky Rep
over a year old

Thank you for your feedback. I am afraid there is a misunderstanding here.
1. For a first-time user, the code is 12% off.
2. The code you used is for orders amount over $139. (a Promotion activity for BLACK FRAIDY)
3. You can subscribe to get at least 18%off code.
You can check the informations on our website here https://zolucky.com/

If you have questions about your order, please contact us by email at [email protected] or by chat online. Stay safe and have a good day!

Florida
1 review
0 helpful votes
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Great products
November 12, 2022

I placed my order for a shirt, gave my credit card number and shirt arrived about 4 weeks later.

Date of experience: November 12, 2022
Washington
3 reviews
0 helpful votes
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Sent the wrong top.
November 12, 2022

Usually I love shopping Zolucky but this time things went a bit awry. Two of the tops I ordered for a friend were just as pictured and described. The third too, a long sleeved one suited for colder winter weather, was substituted with a different pattern than was ordered. The colors and geometric pattern was not something my friend would wear so I donated it to a charity. The substitutions are not always as good as the ordered product. I would like a credit to my account instead.

Date of experience: November 12, 2022
New Jersey
1 review
0 helpful votes
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Assortment of clothes
November 12, 2022

I love the unusual assortment of clothes that you have. I have not seen prints etc. like I have seen here. If all goes well I will be back to order much more. Thank you

Date of experience: November 11, 2022
Washington
1 review
0 helpful votes
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Exelenten expierience
November 11, 2022

Fascinante muy facil de navegar muy explicado todo sobre los articulos facil rapido y comodo y los precios muy accesibles,si todo sale y recibo los productos que compre definitivamente sera mi tienda favorita para esta navidades..

Date of experience: November 11, 2022
New Jersey
1 review
0 helpful votes
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Easy shopping
November 11, 2022
Updated review

Shopping here is very easy, however the discount code I received in my email was not accepted.

Date of experience: November 11, 2022

Easy shopping
August 9, 2022
Previous review

Found very easy to navigate, change my selections. Very nice shopping experience

Date of experience: August 9, 2022
Georgia
1 review
0 helpful votes
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So far, so good. Won't know for sure until I see quality.
December 10, 2022
Updated review

Disappointed in some of the hand feel of some items, will be more cautious checking descriptions if I order again.

Date of experience: November 10, 2022

So far, so good. Won't know for sure until I see quality.
October 11, 2022
Previous review

Simple to do

Date of experience: October 11, 2022
Arizona
1 review
0 helpful votes
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It went fine.
November 10, 2022

Nice to get discounts and coupon codes to save a little money!

Date of experience: November 10, 2022
Montana
1 review
0 helpful votes
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Great.,. Ce
November 10, 2022

Good easy fast and very good service but picture a little deceiving. The words do not show up so well in the fluffy material.

Date of experience: November 10, 2022
Texas
1 review
0 helpful votes
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The Butterfly t-shirts have a terrible strong sweet chemical smell. I washed and soaked them even in vinegar and the smell won't leave. I fear it is a pesticide and dangerous.
Also the XL is not a 14 as advertised, it is more like a 16 or 18 because they are so large.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 9, 2022
Miss W. — Zolucky Rep
over a year old

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
The detailed measurements of different products on our website differ even in the same size.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply~

Florida
2 reviews
0 helpful votes
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Easy
November 9, 2022

No problems. Simple to order. The only issue was delayed shipping information.

Date of experience: November 9, 2022
New Jersey
2 reviews
2 helpful votes
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HORRIBLE
December 9, 2022
Updated review

The size charts are all wrong. The items were all too snug. The shoes are junk, the dress is horrible - in fact the shirring for the sleeve is in the armpit instead of being at the top of the shoulder. The gradient color shirt looks like basement mold. None of the items look anything like the website.

Date of experience: November 8, 2022
Miss W. — Zolucky Rep
over a year old

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.

In order to give you a better shopping experience, we sent you a solution for your issue. Please kindly check it.
If you have questions about your order, please contact us by email at [email protected] or by chat online. Stay safe and have a good day!


Looks Great
October 10, 2022
Previous review

I hope the size chart is correct and the quality is reasonable.

Date of experience: October 9, 2022