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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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Website. The clothes look much better on the models. And I didn't like the material. It I really thin.
Items are very cheap made. Some don't even look like what is pictured. I ordered a pair of Khaki boots and when they came in they were PINK. Wont order from them again.
My order came in a timely manner. I am happy with the things I ordered. And the shipping was cheaper than the first time I ordered from them.
I am thrilled to be receiving some very different & unique tops.
I had a hard time finding the sweatshirts I originally wanted to buy, it took so long to find the sweatshirt I wanted going through the website, I had to continually start over every time I wanted to view an item, it was so frustrating, took over an hour, then when I received the hooded sweatshirt, it was thin silky, not sweatshirt material, miss represented, to much trouble.
I had a hard time finding the sweatshirts I originally wanted to buy
Cute designs. But not sure of sizes yet. Still edit after it arrives.
Order later size for sweater because I wanted loose fit over clothes. It's about what i pictured.
Took a while for it to be delivered. Certainly not unreasonable. We are spoiled, I think, to the "next day" delivery syndrome.
Cute designs. But not sure of sizes yet. Still edit after it arrives.
Felt company tried their best to make things right. Can't rate the products yet, because I haven't received them.
It offered a percentage off at the beginning and then at checkout it didn't. There was no place to add a code or anything. So it shouldn't have cost as much as it did.
Very nice quality clothing & exactly as pictured on line!
I love the shirt selection! I bought 2 casual shirts
With interesting brightly colored prints.
I loved one, but didn't prefer the fabric of the other.
I've placed several orders
Mostly positive response
Love the clothes, pretty good quality, prices great, but shipping is maybe too high which brings the price up so much that it's not a good deal.
I just got a coupon for $3.00 off "Any Order" for being a valued customer, so I applied it to my checkout. GUESS WHAT? My order DOESN'T QUALIFY. FAKE FAKE FAKE
Not liking the size chart. I'd like to use American measurements and clothing sizes please! I don't like returning things.
Twice I have selected and ordered just to have an email saying items were no longer available. Then I cancel only to see it up on the website still.
Great price but Christmas sweaters should have red and not dark orange coloring. Also, size Medium was actually an Extra Large on me.
The shipping price for one sweater was steep but I love the Christmas sweater so much; couldn't resist!
Love your products, I have 4 daughters and granddaughters as well. I love your clothes!
Waiting for my cute boots. Have not received any merch from you as yet, but ordered bday presents. Hope they get here. I also wanted to order a top I could not find again. Bought for my dtrs and myself. Anxious to get the merchandise. Thank you.
Fun and substantial wardrobe offerings. I love it and look forward to shopping more w you.
Fun stuff, just what I was looking for, for my daughters. Thank you.
Shipping is very high for an online order.
"Practical" & a joke!
I received items sporadically; the leggings were ok but the shoes were plastic. Not good quality at all. The second shipment was really, really late and the quality of the shirt was not good. I requested a return for two products - one for the shoes and for the one that came 2 weeks late (was a Christmas shirt that arrived on New Years). I never got an email reply for the first return request. Had to "Live Chat" then I received an email the next day - but it was a "return label only" to China and that I was responsible for the shipping. After many attempts, I did finally receive a nice email and an offer of a 40% refund and I could keep the items. At least it was something positive which was appreciated.
Still waiting on two items after a month from order date they tell me wait no refund me my money. Think before you use this company they steal your money and dont deliver.
Shipping costs should be reduced. I know it doesn't cost 30 bucks to ship a few pieces of clothing!
Some items were the wrong size.Sure didn't match the size from other manufacturers!
Received only part of our order. Were told they did not know when the balance would be available.
Cancelled the balance of our order. Will not order from the site again.
Sorry for the delay issue. The items are hot sale items and the stock is not enough. The supplier is making the items in bulk and no exact shipping date is provided. We sincerely apologize for the trouble caused.
If you have questions about your order, please contact us by email at [email protected] or by chat online. Stay safe and have a good day!
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


Thank you for your feedback and sorry to hear that you are not satisfied with our product and service. We sent you an email when received your return request. If you did not receive it, please try to check your spam folder.
According to the return policy, the customer is responsible for the return shipping fee. Please check our return policy here https://zolucky.com/information/returns-exchanges
I completely understand your feelings. As our products are shipped from our fulfillment center in China so the return country is also China. We are currently working to resolve the issue to own our overseas return warehouse and also improve our products.
If you have questions about your order, please contact us by email at [email protected] or by chat online. Stay safe and have a good day!