ZohoReviews 46

Look when things are going well, it is a good CRM. However, when THEY mess up, it can be catastrophic, but worst of all they treat you so poorly. Ignoring you, promising you things that they don't deliver on, then every manager is 'on the phone' or 'out of their office'.
Meanwhile, they must be the only IT firm on the planet that doesn't have developers at the ready to solve any issue. Seriously, what do I pay them USD$1,000 a month for?

BEWARE Zoho. Somehow Zoho got my credit card info and proceeded to charge my credit card every single day for 21 days. When I called them to find out how they got my info, they provided me with a series of e-mail addresses that were using my credit card. I told them to immediately stop all charges from my credit card, to refund the charges, and to investigate those accounts that were using my card. They did nothing, and I was charged four more times the very next day from them. I called AmEx and got all the charges reported as fraudulent and refunded, but Zoho was completely unhelpful and I would NOT recommend them to ANYONE.

No email/docs provider will be perfect, but out them all, Zoho is definitely a great option. I used to use google until they connected YouTube and Google+... I don't want my coworkers to know that I commented "lol" on a Taylor Swift music video.
The main services I use in Zoho are their Docs and email. The only con would be the fact that Zoho is a relatively small company, so it would be hard to tell how much protection they have against hacking. Regardless, I will continue to use Zoho and be pleased with all they have to offer.

ZOHO mail has been verified to be "registering" new domains with their email services without the actual owners knowledge. Once this fraud is detected, there will be an email like this returned when you contact them:

Dear (user),

Greetings from Zoho Mail Team!

As we checked with the details, it looks like the domain which you have mentioned already added with us and verified with us. The super admin for the domain is zzz[at]zzz[dot]com.

So if you are the owner of the domain, kindly send an email to support[at]zohomail[dot]com with the domain registration details and with the domain registration date and expiration date. So that we can analyze and help you.

Please feel free to get back to us for any further clarifications.
Regards,

Hemanth Kumar

Please report these violations to your web site registration firm immediately.

I would love to give this suite of products a five-star for the awesome interface and integration as one, but it's not one product.

Dealing with this company is like dealing with 10 different companies with 10 different products that try to work together. It's rare that you get a live support person. You usually have to leave a voicemail and they take a few hours to reply. By that time, you are even more frustrated and confused.

Additionally, the customer service reps work in a noisy atmosphere with horrible hold music. Arrrrrgh.

Use Zoho for my business email server. Suddenly I am having emails never received, I do not receive some. After reading above reviews I understand why. I'm changing.

11/23/15 - just as bad or worse, I get so many calls from customers asking if I got their email with their order and why haven't I confirmed. Some get the courtesy of mailer-daemon, others nothing. When I send an email, it bounces back on me with mailer-daemon and now I wonder if sometimes I don't get the courtesy of that when I send. Customer service only by email is non-existent or... maybe their responses are lost out there with my other email!

Hi, Mr Tyler Para Bachman took free email id from the ZOHO free email and made fraud with me, i lost $10k USD and paid my teammates from my pocket on the eCommerce website we worked on for day and night within a month, his email id was - *******@zoho.com
Not this email is no more working but i have all the details of this fraud guy, contract, email and Skype conversation etc. here is more you can find, he did fraud with another guy - http://www.emailforusa.com/tyler-p-bachman-scammer/ and also a SEO company in india who was scammed by this guy, I've also posted on the website official facebook page for which we worked - https://www.facebook.com/robecartonline/posts/**************

Not sure how to catch this person, i want zoho.com help to catch this person and want to see him in prison.

I have previously written a very scathing review of Zoho and its service. I am able to provide an update on that review. I had been more than satisfied with the Zoho service - it met all of my needs. As is always the case, it is only when problems arise that the true calibre of a service provider emerges. A problem arose and I was getting no response from Zoho after many attempts to communicate - until I made noises about going elsewhere. That prompted a service call and the problem was then dealt with. I would upgrade my previous 1 star review (written in abject frustration) to 3 -stars. It is still a good product and for a free service couldn't really be better value - I have been using it to host my business website and e-mails for 2 years and apart from the service glitch, would recommend Zoho. In fairness to Zoho; plenty of businesses that charge fees provide appalling service, so Zoho are actually pretty reasonable., all things considered.

Functionality could be good if it worked ok. However, as extensive users this last few months we are continually disappointed by the failings in the software across various modules. There are many things that change without any logic, and repeat failures of the same issues after they are fixed. Very disappointing and frustrating to work with. Having invested a massive amount of effort to configure and utilise we are sticking with it so far, but if the failings continue we shall be changing to a different product.

I tried this website's software because of all of the reviews here on sitejabber and it is a superior product to that of google documents and other free online software. The monthly fees really can add up though. I guess this is their business model and the 5 dollars a month now may mean nothing but if you use this product for 5 years then you get hooked on it. Worse, once everything I have is on zoho and they jack up the price to 10 dollars or more, I will probably be forced to pay it. Despite all of that it is still a very valuable product and it seems this company is a major