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ZipRecruiter

3.8

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ZipRecruiter Reviews Summary

ZipRecruiter has a rating of 3.8 stars from 579 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZipRecruiter most frequently mention customer service, live chat and free trial. ZipRecruiter ranks 2nd among Recruiting sites.

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Pennsylvania
1 review
0 helpful votes
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Chat Help
November 14, 2017

Just had Robi help me with re-posting a job. Excellent and efficient help and it took only 6 minutes. Thank you!

Date of experience: November 13, 2017
New York
1 review
0 helpful votes
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Tanya is amazing!
November 14, 2017

Making changes in our company contact and setting up our account was a challenge. Once I reached Tanya by phone, she was very helpful to make the needed changes, update our account and was able to walk me through some basic functions to make the account meet the needs of our business.

Great support for the use of ZipRecruiter.

Date of experience: November 13, 2017
California
1 review
0 helpful votes
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Needed to know if there was a quick way to duplicate a job post... Alixis F was able to help me in 10 seconds! Great service, thank you!

Date of experience: November 11, 2017
Georgia
1 review
0 helpful votes
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Rebecca was awesome...
November 11, 2017

This Zip staff member really cared about helping me today; I rarely see this in business any longer. It makes me want to continue to keep my relationship with Zip. Thanks All! Michael, Business Brokers of Georgia

Date of experience: November 10, 2017
Texas
1 review
0 helpful votes
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Awesomecustomer service
November 11, 2017

I called customer service to ask a few questions and tour of their website. Paula assisted me and she was super nice and informative. I learned how to use their website and she answered all of my questions. It's rare to speak to a real person in customer service, but zip recruiter does. So it's awesome that they do so.

Date of experience: November 10, 2017
California
1 review
0 helpful votes
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ZipRecruiter is great
November 11, 2017

We have used ZipRecruiter for years. They are alway so helpful at accommodating our very "weird" hiring patterns. We have found great people too.

Date of experience: November 10, 2017
Maryland
1 review
0 helpful votes
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Very helpful
November 10, 2017

I've been talking to a lot of people over zip for the last couple months but he actually helped my the best

Date of experience: November 9, 2017
Michigan
1 review
0 helpful votes
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Got a coupon in the mail, pulled up the chat box, 3 minutes late Erika applied the coupon for me and extended my free trial. Super convenient.

Date of experience: November 9, 2017
Washington
1 review
0 helpful votes
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Customer Service
November 10, 2017

I had a problem with a user's access, and Robi was polite, professional and efficient. My issue was solved quickly, and I am pleased with the assistance provided.

Date of experience: November 9, 2017
Missouri
1 review
0 helpful votes
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Rebecca was Great!
November 10, 2017

I had signed up for a free 3-day trial and had played around with the package options and in doing so had "lost" my 3-day free trial and was charged. I reached out to Rebecca through Live Chat and she was so friendly and offered to reverse the charges as she saw why the charges were processed.
Best customer support experience is quite some time!
Thanks Rebecca!

Date of experience: November 9, 2017
Texas
1 review
0 helpful votes
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This was my first experience with Zip Recruiter and Titania was awesome to walk me through my issues.

Date of experience: November 8, 2017
California
1 review
0 helpful votes
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Great Service and info
November 8, 2017

I love the FAQ section! It really helped me get clarity on what services are provided. I thought it was great.

Date of experience: November 7, 2017
Georgia
1 review
0 helpful votes
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Thank you for helping me Tanya O'T! Not only did you answer my questions, but you gave me additional information to help me fill the position we have at our company. That's what I call - "going the extra mile"! You rock!

Date of experience: November 7, 2017
California
1 review
0 helpful votes
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Quick to help
November 8, 2017

I made a mistaking signing up and Alexis was a big help and quickly gave me the credit back. It was a big help. Thanks.

Date of experience: November 7, 2017
Minnesota
1 review
0 helpful votes
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I was upset with the performance of my job ads and the difficulty I was having searching through the resume database. Rebecca helped me resolve all my issues and went the extra mile. If everyone in the world were as helpful as Rebecca, we would be living in Utopia. She is awesome and made my ZipRecruiter experience the best yet!

Date of experience: November 7, 2017
Georgia
1 review
0 helpful votes
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I entered into a live chat with Shawana not very hopeful that I would get the issue resolved to my satisfaction. Therefore, I was beyond thrilled that it was resolved in NO TIME FLAT!

Date of experience: November 7, 2017
New York
1 review
0 helpful votes
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Email Blocked
November 5, 2017

I wasn't receiving any candidates and knew this was strange. I chatted with Alexis F and it was corrected immediately! She found that I had placed a block on my emails, but didn't know it! Thank you so much!

Date of experience: November 4, 2017
Massachusetts
1 review
0 helpful votes
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Our business needed dedicated employees whom already had the industry's background as we were hiring in a pinch. ZipRecruiter couldn't have helped us in our urgent need any better!

When terminating our subscription, as we no longer needed the services; I clicked the "live chat" and reached Rebecca who was over the top helpful with suggestions and answers to all of my questions!

Thank you so very much and if ever in need for multiple hires ZipRecruiter will definitely be the service I use!

Thank you again!

Date of experience: November 3, 2017
Oklahoma
1 review
0 helpful votes
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Erika
November 4, 2017

Through Erika's follow up on an e-mail I sent saying I was done with Zip Recuiter, she was able to save my account after the first guy botched the call with me...

Date of experience: November 3, 2017
New York
1 review
0 helpful votes
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Stacia was great!
November 4, 2017

My company wanted to modify our plan on ZipRecruiter and I spoke with Greg H about it initially. He was amazing and also very helpful, but I had to follow-up after about a week or so because we had not seen our rebate check come in the mail and some of the features we didn't need within ZipRecruiter were still available. He had provided me an email address to follow-up with, and as soon as I did, Stacia came to my assistance. Not only was she polite and knowledgeable, but she gave me all the answers I wanted (which you rarely get in Customer Service, especially when it comes to the money aspect) in a very short amount of time. Would love her to help me out again even if she can't give me the answers I hope for!

Date of experience: November 3, 2017

From the business

Search for jobs hiring in your area using ZipRecruiter's job search engine - the best way to find a job. Find jobs hiring near you and apply with just 1 click.


ziprecruiter.com
Founded in 2010
Santa Monica, CA, United States