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ZipRecruiter

3.8

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ZipRecruiter Reviews Summary

ZipRecruiter has a rating of 3.8 stars from 579 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZipRecruiter most frequently mention customer service, live chat and free trial. ZipRecruiter ranks 2nd among Recruiting sites.

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Montana
1 review
0 helpful votes
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What is my user name
December 6, 2017

My question was answered quickly and she did a good job. She even added advice that will help me since I am new to Zip recruiter.

Date of experience: December 5, 2017
New Jersey
1 review
0 helpful votes
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Tina was patient and helpful with assisting in resolving my issue today. My ZipRecruiter free trial was ending today but I had yet to have the time to review candidates and she extended the trial. Tina also showed me how to share the job post on social media to get the maximum out of it. Thank you!

Date of experience: December 4, 2017
Minnesota
1 review
0 helpful votes
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I worked with Erika on the on how to close an ad and re-post another ad. She was very helpful in explaining the process and and walked me through it very efficiently. Thanks for your help.

Date of experience: December 1, 2017
Texas
1 review
0 helpful votes
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Great customer service
December 3, 2017

The chat agent was prompt and immediately knew the answer to my question. Quick and professional. I also like the dashboard and candidate management features. Very helpful!

Date of experience: December 1, 2017
Massachusetts
1 review
0 helpful votes
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Great customer service
December 3, 2017

The chat feature is very nice and i was able to get help right away from a very helpful rep named Rebecca.

Date of experience: December 1, 2017
Texas
1 review
0 helpful votes
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I just recently ended my business with one of your competitors and I am so happy to be with you guys. We will call these rip-offs "Absolutely". When I was with Absolutely they charged me the mouse click on a position and there are different amounts to pay per position. The pay structure is all over the place and its certainly not friendly for small business owners. I couldn't budget and I was afraid to use the services not knowing what to expect in the billing. They finally convinced me to sign up for a program that would allow for me to post 3 positions interchangeably. I agreed and they billed me $505.00 for ONE position that brought 21 resumes. Needless to say I was beyond upset. I tried your trial version and love it. I can budget my fills, work easy with navigating candidates and feel good about posting positions and the price not changing.

Date of experience: November 30, 2017
Michigan
1 review
0 helpful votes
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Rebecca was most helpful in resolving my question. I am new to this site so it was awesome to experience excellent customer service. Thank you, Rebecca!

Date of experience: November 30, 2017
Minnesota
1 review
0 helpful votes
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Amazing Customer Service
November 30, 2017

I had an issue with my account today, I had to call ZipRecruiter in order to fix the problem. Tanya had taken the time to take care of this for me, and on top of that informed me of all the great features that ZipRecruiter has to offer. I greatly appreciate Tanya's help and suggestions on helping us find the best candidates. She was very kind, patient and knowledgeable and went above and beyond to assist me.

Date of experience: November 29, 2017
Texas
1 review
0 helpful votes
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Thomas Ogg in your Tempe, AZ customer service center helped me yesterday with my employer site. He did an outstanding job of walking me through the problems I was having with the site and showed me how I could do additional things within the site.

He made my experience working through a new recruiting system very enjoyable as well as educational. I am certainly glad we chose ziprecruiter to help us expand our operations.

Thanks for providing a person of Thomas' caliber to assist your customers.

Regards,

Michael Steadman, Managing Partner
Futurity First Insurance Group - FFIG - Texas

Date of experience: November 28, 2017
District of Columbia
1 review
0 helpful votes
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Leticia really helped me fix my job posting. I feel more enthusiastic about getting better candidates. She put in 110%

Date of experience: November 28, 2017
California
1 review
0 helpful votes
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Stacia helped me get my payment through. Then, we tackled even more things that I didn't expect to cover. We improved the visibility of my postings. Adjusted my questions. And I now understand what happens if I fall behind on payments. I feel more confident of my job postings and of Ziprecruiter. Soon I will have all my positions filled.

Date of experience: November 28, 2017
California
1 review
0 helpful votes
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Awesome customer service
November 29, 2017

Rebecca was very helpful, thanks for the awesome customer service. She was very fast in resolving the issue that I have.

Date of experience: November 28, 2017
Texas
1 review
0 helpful votes
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Tatiana did a great job!
November 29, 2017

With such terrible customer-service in the world, I love to let it be known when someone does well. Tatiana did very well, even though I decided not to use your service.

Date of experience: November 28, 2017
California
1 review
0 helpful votes
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Rebecca answered my questions promptly and clearly. I'm excited to get things moving along with ZipRecruiter. Thanks, Rebecca!

Date of experience: November 28, 2017
Jenna F.
Pennsylvania
1 review
0 helpful votes
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Melody is the best!
November 29, 2017

I used the Live Chat to resolve a billing issue, and Melody was prompt, polite, and resolved my problem quickly and without hassle.

Date of experience: November 28, 2017
Idaho
1 review
0 helpful votes
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Very efficient help
November 28, 2017

Erika was able to help me very quickly and efficiently with something I had spent quite a bit of time trying to figure out. Thank you!

Date of experience: November 27, 2017
Missouri
1 review
0 helpful votes
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I wanted to find the affiliate link to refer a colleague to zip recruiter and couldn't find it on the website. So I used live chat for help and Rebecca pointed me to it in an instant. Great customer service. I wish I had more people to hire right now so I could use the service again.

Date of experience: November 27, 2017
Tennessee
1 review
0 helpful votes
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Account Support
November 28, 2017

Tennetia at ZipRecruiter was very efficient when communicating with me about how to get logged in and view my past posted jobs. Very pleased that I posted my jobs here at ZipRecruiter.

Date of experience: November 27, 2017
California
1 review
1 helpful vote
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TRUE PROFESSIONALISM
November 27, 2017

Robi was phenomenal. He listened to my every concern with out interrupting & offered excellent resolve to each of my concerns. I am a Physician of 29 Years & would hire Robi to run the Quality Control Department in our Clinic without any Hesitation. ZIP RECRUITER should receive an applause for hiring such a Professional Individual.

Date of experience: November 26, 2017
Georgia
1 review
0 helpful votes
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Leticia addressed my concerns in a very professional manner. She was knowledgeable and eager to resolve my problems, which she did.

Date of experience: November 26, 2017

From the business

Search for jobs hiring in your area using ZipRecruiter's job search engine - the best way to find a job. Find jobs hiring near you and apply with just 1 click.


ziprecruiter.com
Founded in 2010
Santa Monica, CA, United States