ZillowReviews 586

Many of the properties aren't even updated correctly, like those showing available are many times already SOLD, and that results in wasted time going to go see it only to find out it's not on the market! The listed price isn't even real; it's their "zestimate" you get the real price after a lot more wasted time! And the pricing doesn't even account for nice views, which raise the price or new remodels, etc. Very frustrating and a complete waste of time, time that I don't have, after working a full time job!

After living in northern CA for over 30 years, my husband and I are planning to move back to Wisconsin, our home state. Our move is totally to be near family; it DEFINITELY NOT is because we enjoy WI's weather, humidity, bugs, snakes, etc. With us living so far away, Zillow is a good tool to use to help us find our new home. One thing I must mention is that WE ALREADY HAVE A REALTOR in WI, and we don't plan to use anyone listing a particular home. Along that line, PLEASE DO NOT PRESS THE BUTTON that says "I'm interested in this home" because you will receive many unwanted phone calls from agents! Otherwise, Zillow.com is a good tool to use to get an idea of a home you want. Zillow gives information on Facts and Features, Year Built, Square Footage, Room Sizes, Heating and Cooling (Central air is a MUST!), acreage, Taxes, price per square foot, schools, and much more. There is also a "Zestimate" that can tell you if the home is priced too high or too low. Zillow also gives "how many days" the home has been listed on Zillow, in addition to a history of the home's price increases or decreases or "taken off the market", which can help one ascertain whether a lower price might be accepted by the seller.
The negatives of Zillow are that pictures they show of the homes may be limited, and that if you don't already have a realtor, you take a chance on whoever is listing the home. Since we were already from WI, we have a realtor we know and trust.
But when you live thousands of miles from wherever you are planning to move, Zillow is a great site for you to get an idea of what is out there and how much it costs.

If You need a good selling agent to represent you in selling your home in Colorado?
I highly recommend you contact Leo Rowen Re/Max of Cherry Creek Inc.
Leo was very professional, honest in helping us sell my father's home in a timely manner. He helped coordinate interior remodeling to prep the house for sale. We are very satisfied with the results and as well as how fast we were able to sell the home. Thank you Leo!
Sincerely,
Mike Baltzer

I moved in to my new home in 02/2016. L In 06/2017, I wrote in to ask that my house be added. I never got a response even though I followed up. I just finally wrote in again in 03/2018 and was told that I cannot have it added, that it only comes through some (undefined) third party feed. Their other problem is that use Bing.com instead of Google maps. The street names aren't right in my community and my house isn't even on the map yet. Way to go Bing, way to go, Zillow.

If you want detailed information about homes for sale, this is not the site for you. The listing details don't include rooms and their sizes. Many of the details are all run together in one huge paragraph that is very difficult to read.

The Zestimates are often either way too high or way too low. I looked up one related sale that was way below market for a property and there was no such sale! It brought the Zestimate which was not right.

* - UPDATED - Zillow has corrected the problem so I changed it from 1 star to 4 stars...
I am trying to sell my home and Zillow seems to be going out of their way to stop it. Something changed about 45 days ago and they changed their map where my house no longer shows up correctly. When you look at the map of the city, my house does not show for sale (that hurts while I am actively trying to sell it). If you type my address in, the for sale listing does show up, but the map is off by 2 miles and it shows the house is sitting in a lake. Ever since they changed their map, my house has dropped in value by $40,000 (probably thinking that since their map shows my house is located in the middle of a lake, it is a flood zone). I have called Zillow and had to leave a voicemail and they have not called back. I left a message on their "Report a problem with the listing" section of their website. If it gets corrected timely, I will change my review to indicate such.

This is from them directed to me

Peter Kris
Peter Kristoffer (Zillow Help Center)

Mar 6,8:14 AM PST

Hello,

We do have limitations with the Zestimate and home upgrades or renovations. We don't visit the home or neighborhood and cannot account for these very important aspects as this data is not easily quantifiable and measurable. However, we are continuously working to improve the Zestimates as a whole, and I have passed your home information on to our data team for evaluation. While you will not see a direct impact on the Zestimate, please know that we take these examples seriously as part of our algorithm improvement process.
Thank you for using Zillow!

Peter Kristoffer
Zillow Consumer Care
https://zillow.zendesk.com/hc/en-us

Peter Kris
Peter Kristoffer (Zillow Help Center)

Mar 5,8:33 AM PST

Hello,

Most upgrade information is not in the public records and is not easily quantifiable. We do not know about home updates and remodels unless they have been reported to the local tax assessor, so those items are not used in Zestimate calculations. While we do utilize user-submitted data that is measurable, (e.g., additional bedroom count, bath count, and square footage) there is no way for us to systematically gather and verify the type of remodel or build information where the value is based on how the final product appeals to the buyer. Because of this, the algorithm can't use that information. I apologize for the inconvenience.
Thank you for using Zillow!

Peter Kristoffer
Zillow Consumer Care
Peter Kristoffer (Zillow Help Center)

Mar 2,8:59 AM PST

Hello,

The Zestimate is based purely on statistics like bedrooms, bathrooms, lot size, neighborhood sales, etc. First, ensure that the home details are current. Once this is updated, the Zestimate will update within a couple of weeks. If that did not affect the desired change then, I highly recommend that you utilize the Agent comment and include details like if there was an appraisal, remodeling and your expert opinion on what the Zestimate should be.
Thank you for using Zillow!

Peter Kristoffer
Zillow Consumer Care
https://zillow.zendesk.com/hc/en-us
https://zillow.zendesk.com/hc/en-us

I have know Tana Darley since 1984. She sold my mothers home in Ocala, Florida and was very professional. She gave us above-average customer service with great deal of finesse and patience. You can always count on her to go that extra mile!

Diana Chestnut & Maria Donato

I was looking at a house that recently came out for sale. My agent made a apt on the same day it came out. For the next day. When the next day came, they called and said sorry the owner has accepted a bid. I could not believe that they would not even let me come out they canceled the apt, wasted my time and my agents and lenders time. I am a single grandmother raising my grandson. I may not of been able to bid as high as someone else but I would like to be treated with respect and given the chance to bid. When I left a message on how Zillow treated their customers Tom Haley said that if I was a FairwayNOW (lender through them) that I would get to see the house and I would be given the chance over the other lenders because I used them. I think that is so wrong. Their are people looking for houses and if I would of chose them I might of gotten the house. When they made the apt if you are not going to sell to other real estate people or lenders then tell people we are not going to take offers from other lender, so they don't get their hopes up. That is really dirty and is against the law. He implied that I need to use the Fairway lenders to get a house through Zillow. He even sent me the text address so I could go through them and left his name. I am very happy with the people I am using for a lender and also my agent. They do not work that way. I would not even give them a 1 they deserve a 0.

Looking for places to rent here is a nightmare. I can't tell if it's from Zillow's end or from the seller/agent's end, but no listings are ever accurate, never make sense, or ever detailed enough. I've seen listings with no images at all, all capitalized text which is difficult to read, inaccurate information about the neighborhood, careless sloppy descriptions, etc. If you're going to copy and paste descriptions here, at least proofread your stuff. Also, this isn't a roommates website. I'm sick of viewing listings with reasonable prices, only to find the cost is for a SINGLE BEDROOM for a roommate.

Zillow should seriously be moderating these listings and push people to be more specific. Providing no square footage, no images, or a single blurry picture of the rental's floor isn't going to help anyone.

Also, I've been bait and switched so many times. I feel like it should be against the rules for agents to post potential listings for rent, but when you call them up, they try to take down your info to find you other apartments that aren't the one they listed. On top of that, some listings are described as no-fee or don't mention broker fees until you waste your time viewing the apartment to find out last minute that indeed, there's fees charged.

Hopefully most people are aware that the estimates on Zillow and therefore Trulia are pretty much worthless. We purchased a home in a Los Angeles market that has done nothing but skyrocket in the past 4 years and yet two years ago, Zillow dropped the value of our property by roughly 200K over their own previous estimate. An email to them resulted in a generic form letter telling me to how they arrive at their estimate and stating in bold italics that they do not edit them based on homeowner information. In other words, they did not look at what they have done to my particular property value, nor do they care.

All of the real estate referrals for rentals, Vacation homes, and furnished apartments are extraordinarily expensive for what you get. In almost all cases tenants pay between six and 18% premium plus a 2 1/2% deduction for Credit card payments after the property owner pays $400 to advertise on their site. Zillow is the last of the free sites that operates just like a classified advertisement. So save yourself 10% on every vacation booking I'm getting contact with the owners directly via Zillow