ZazzleReviews 13,840

This site is very user friendly. I've experienced sites of similar companies and gotten extremely frustrated with how difficult it was to manipulate/edit photos. This site is definitely frustration free! Also, they back up their claim regarding their 100% Satisfaction Guarantee. The photo on my original holiday cards was too dark. Zazzle did not give me any trouble at all with replacing my order and adjusting the photo so that the cards were bright and beautiful.

Very disappointing.

It seems customer service is a lost art at Zazzle. When placing an order yesterday, I selected 2-day shipping. I didn't need express shipping service, but I thought it was covered under my free trial of Zazzle Black. Surprise! A Zazzle Black upgrade did not appear in my cart, but I was subsequently billed for it because I selected "FREE premium shipping with Zazzle Black" as my shipping option. Zazzle refused to refund my membership fee of 39.95 when I called about the issue. I then wrote about my experience on the Zazzle Facebook page and it was deleted! Shoddy company trying to hide their poor service.

Bought a poster - simple enough right?
Instead of being a high quality print of the original map, it's an image of an image of an image. I wasn't expecting perfection, but I can't believe something this pathetic is out there.

On top of that they have a 100% Guarantee, "We promise 100% satisfaction, If you don't absolutely love it we'll take it back!"

Okay, well I didn't like it so I contacted them to get an RMA number and let them know I wasn't pleased. They tell me they want a picture of the poster... why? I literally just opened it 5 minutes ago, was appalled and immediately wrote to have it returned. Is the 100% satisfaction guarantee not mine to make? I'm not satisfied, so I don't want it.

So instead of continuing with their process (honestly, I don't need the $30, I'm not destitute) I'm just going to let people know to stay far away from their posters. They're terrible, you'd have to be half blind to be pleased with their quality.

This company has the worst customer service.
Made our own awesome save the dates. They were time sensitive. Worked hard on & ordered them on zazzle thinking they would arrive in the time they said they would. We got a email saying are order was in the queue. We checked the mail everyday waiting for them. We contacted zazzle customer service & they let us know it would come next day 11 days later. We got a package the next day and when we opened it we got someone else's party invites! We contacted zazzle they said they know that we might not want to wait and we could cancel our order w a refund. Wtf. No apology or offer for a refund. Why are they in business? After i asked for a refund. They offered 8.44 and didn't say sorry or let me know when my order would arrive. Don't trust this company. They don't realize people are counting on them and don't feel like they need to live up any standards. I'm not sure why their site says satisfaction guaranteed 100%. I'm not satisfied and want the save the dates that we already invested time & money in.

Stay away. I ordered a one towel with lettering printed on it. The site says to give it 12-14 business days to process. It has been over 21 business days and it is still processing. I received an email twice stating that I have been upgraded to the highest shipping method ( how many times can I be upgraded to the highest method, I thought I was already there!) Calling them is a joke hold times are at least 15 - 25 mins. They had no idea when my order would be processed so I cancelled the order entirely. You would think that they would offer something other than 10% off of your next order ( as if I wld order anything from them again) for the inconvenience. I don't know if they have someone walking the order to them from China but ordering with them was a total waste of time and I am so disappointed.

I ordered 50 or so invitations for a catered event 6 weeks in advance-- thinking that they'd take 7-10 days to arrive, then I could mail them in time for guests to have 1 month notice. Unfortunately, 7 days passed till I got an email saying the ordered was in the queue for shipment... note that it did not confirm shipment, just that it was in the queue. So, I patiently waited 7 more days, still with no shipment. Then I emailed customer service. More than a day passed when a representative replied saying that they could confirm the package was lost in shipment (I could've checked myself had I received an email with a tracking number). In the message, the rep said they would do a new order and rush it... never saying sorry, never offering a refund. With the clock ticking, I said I could not wait for a new shipment and asked for a refund, which I am now told I will receive but not for 7-21 days. In a scramble, I went to Staples and bought inkjet invitations. DON'T ORDER FROM HERE! They don't communicate well and don't apologize for mishaps. Since I never got a shipment confirmation, can't help but wonder if the order even left their premises. The company seems to be a disorganized mess.

I ordered invitations for only TEN people from Zazzle and they messed up THREE times. First they gave me someone else's order because it was addressed to Bob and it was a bumper sticker... then TWICE they put A COMPLETELY wrong address on the envelope and I didn't even request for an address to be put on the invitation!

THEN when I emailed their support team, Andrew from their Support team writes:

We have authorized a refund to the account used to make your purchase. You can expect the returning funds to be available in your account within the next 7-21 business days, depending on the processing speed of your financial institution.

While our normal return policy requires a physical return of the product in order to issue a refund, we are WILLINGLY to make an exception and waive the return in this instance. Please feel free to keep, donate, or discard the item, at your discretion.

What kind of apologetic letter is this? You are "willingly" going to overlook your return policy because you guys messed up three times. How hard is it to create an invitation and process the right order?

Zazzle's production team sucks along with their customer support team in particular ANDREW.

Thanks for nothing Zazzle.

I ordered several custom t-shirts from zazzle 2 years ago and they were great. Just ordered some new t-shirts and the quality was terrible. The front of the black t-shirt was faded. Looked like a iron-on transfer had been removed from the shirt. The design on the back of the shirt was near the waist line, yet the design we submitted has the design between the shoulders. Then we requested a RMA and now have to submit photos. In other words, their quality was terrible now I have to jump through hoops to return the item. Interestingly, the sent an extra t-shirt where they had smudged the ink on design to the extent the letters were not readable. Why send that to us?

I am floored at how badly this company is run now. I've been with them for years, and have a casual store. I ordered a single unframed print for a client and it has sat in processing for over three weeks (site says 24 hours at most). Every single time I call, they "upgrade" my shipping (how many times can you do that exactly? Is it ever actually upgraded?!) and tell me they'll contact processing and get it out asap. I've had multiple customer service reps email me the same message that they're working diligently to fix the situation, and then when I call they don't have record of the other reps doing so. I had to go to Staples and get my print to send to my client since it was for a specific event. She now has her print and is a happy customer, while the original still sits in processing! I called again today and they finally refunded my money after I said they lost me as a customer. Then they finally told me there is a large delay in the print department... thanks for telling me the truth. Finally. Please let your customers know if something like this happens so they can make alternate plans. I'm never going to be a zazzle customer again because I can't afford for them to run me around week after week when I've got better things to do.