ZazzleReviews 13,840

Sometimes, it's hit or miss.

We ordered holiday cards well before the holidays and they got "backordered" or something... they came after the holidays. Had to fight a little to get credit back, as who orders holiday cards to send them after the holidays?

The "store" management tools also leave something to be desired. They have such a powerful platform, yet its crippled by less than great web and mobile software.

Past that, the product selection and ability to print ANYTHING is completely unmatched in the industry and they are our go-to site for such things.

I love using Zazzle. It's very quick and easy. I have Zazzle Black so I don't have to worry about shipping prices, which is great because I've save over $200 a year not having to pay shipping. I use Zazzle for custom products, mostly cards, post cards, poster prints, and gift items. If I ever have a problem, like once I didn't get enough envelopes with the cards, I contacted customer service via email, and I got the envelopes sent a day later. Besides this, I've found that because of my loyalty to the company, I get more coupons and gift certificates than I can even use! I get about 2 times a month $10 gift cards from Zazzle, which I can use in conjunction with sale prices, and when something's half off and I have a coupon, I can basically purchase an item for a few cents. I just take it out of my Zazzle balance. And, then if I forgot I needed something else, like another Thank You card or more business cards, I just go back and order and I don't have to worry about paying shipping again and again. It's free throughout the year after I pay for Zazzle black. To me, it's totally worth it. If you don't need to use Zazzle a lot, then it might not be worth it. But if you are constantly buying things as gifts or for your business, I find it important to have Zazzle Black and to utilize the coupons to the full. I've sold a lot of Zazzle art prints, of which all my customers have been happy with the color, quality, prices, and shipping time. Also, the framing is done very well. I have a large 50x60 frame in my bedroom with a print from Zazzle. Mostly, however, I order cards because I do a lot of writing. And, I also like their stamps for special occasions. If you get them when they are sold for face value, it's a good deal. You get custom stamps without having to pay for the customization. I suggest loading up during that time. I do wish they had forever stamps, but we'll see if they add that in the future. Most products I've gotten are completely awesome, but again, I use coupons to the full and I get the products for well under their market price, so I'm always happy. Try Zazzle out. If you don't have the same experience with them, I am truly sorry. I've used Zazzle for years now and been completely satisfied with the shopping experience!

So, how many coffee cups does a teacher receive as gifts? A lot, I know! I am a teacher! But, as usual, I was scrambling at the last minute to find gifts for my four elementary age children to give to their own teachers when I found the "perfect" mug on Zazzle! (Keep Calm and Pretend It's on the Lesson Plan) It was perfect! I understand that the teachers loved them so much that they showed every other teacher in the building! Thanks for the "perfect" gift!

I had used Zazzle a few times in the past and they did a pretty good job. Not any more. Not sure what happened to them, but their customer service is the worst I've ever seen.

I placed two orders for three canvas wrapped prints (two in one order, one in the other) on December 7th. Estimated processing time was 3-5 business days. When a week later, they still said "processing" I tried to contact support. Left a voicemail and got an email late that evening saying essentially, "Sorry, we didn't have time to contact you but if you still have an issue, try emailing us."

Sent emails, tried calling multiple times. I'd typically get a response to email several days later saying nothing more than, "We're trying to contact our production staff" but no idea when the product would ship.

I had previously paid for a Zazzle Black membership which offers free expedited shipping. At some point, they offered to upgrade shipping to next day for free. Great, but who cares how fast the shipping might be if they can't ever ship the product? Then they offered me half off, but it would take 3-4 weeks to get the credit for the difference.

It is now December 28th - past Christmas - and 14 business days (21 calendar days) past when the product was ordered and it STILL shows as "processing."

I'll be emailing them yet again telling them to just cancel my order and I'll have to go elsewhere, which means at least another week or two from someone else.

I will NEVER do business with them ever again!

Be VERY careful when ordering. I ordered an iPhone 5 case and didn't want to personalize it. I didn't notice that they had filled in the personalization box with the name "Stephen" as an example and REQUIRED that I both notice and remove this. This goes against user design principles, by the way. So of course, I received a case with Stephen on it. When I complained, they told me it was my fault for failing to clear the filled in field, and would only credit my account for the cost of the case. I got no refund on my $13.99 premium shipping--had been ordering it for Christmas.