ZazzleReviews 13,841

Ask before ordering t shirts. The ones I ordered came from Honduras, were thin, cheap and wrinkled when they arrived. I paid over $25.00 for each of the two shirts I ordered for gifts and they look like they are worth about $2.00-$3.00. They are embarrassing, and not worth the money I paid... and I NEVER pay that much for shirts, but they did have cute designs appropriate for the people I was giving them too. Never again will I purchase a t shirt from there without knowing it is a quality, name brand shirt.

Zazzle is a great site. Everything I have received from there has been of excellent quality and exactly as described on the website. Some items have been even better quality than expected.

I made a customized postcard Save the Date with photos and they came out amazing! They were great quality with a real postcard-like gloss finish on the front. They looked better than similar Save the Date postcards I've gotten from friends. They were also the best value I could find, that was compounded during Black Friday sales. Very happy!

I placed an order for 5 t-shirts with my company logo and what I got was just horrible. The logos on each shirt were different sizes and the colors were messed up as well. Then for the last 2wks I have been trying to get someone in customer service both on email and by phone to no avail. Today I was waiting on the phone for over 2hrs. What reputable company operates in the manner? Hell, you can call the government and get a faster response than Zazzle. Do yourself a favor, avoid Zazzle like the plague!

Well chock up another 1 star rating for Zazzle. Like many of the other people who posted a review, I too have been trying to contact customer support via phone and email with NO response. I'm unable to say it (because I'm speechless) any better than what one star rating means on SiteJabber, "doesn't get any worse than this. Stay away!

I loved the product, but getting through by phone takes a long time. They have great policies, quality items, and are very helpful. Shipping time took longer than normal, I thought. When you have a problem, they will give a refund or send you another if lost in shipping.

I ordered a shirt for myself. I ordered a womens XL. Although the fabric is nice, and the shipping was fast, the shirt is apparently a child's XL. I contacted the company and left a message on friday evening... yeah, no response

I have tried to contact Zazzle for 3 days for a RMA number. No one has responded to my emails and when you call, there is a recording stating they are out of the office and will be in whenever to make up for the time that they are out. I do not like my iphone cover and I want to return it. But, I don't have the RMA number! This is very upsetting because they give you a 30 day limit on returns from the day you purchase it. Come on, Zazzle... get in touch with me for the RMA number!

Horrible customer service. I ordered a Christmas present from them in November - they charged me right away but have not shipped the order nor will they respond to my numerous emails. Forget calling them on the phone - they don't answer and don't allow you to wait in queue. Horrible customer service

My first purchase from Zazzle.com was in 2011 for the occasion of my child's college graduation. I searched several possible businesses, both on-line and regular retail stores, looking for a company which would allow me to create a custom made announcment. While there are many of these, I chose Zazzle after a temporary trial period allowed me to see what exactly they had to offer. It was the best choice I could have made.
So many wonderful options: colors, fonts, card sizes, designs, photos, add-ons, etc. etc. I had a marvelous and creative experience, my finished product was exactly as ordered, received quickly, and the overall cost very reasonable. Customer service is exceptional and easy to access.
Recently, I ordered birthday buttons in several sizes and styles, some standard and some custom made. Everything has arrived in less than a week, and in perfect condition exactly as ordered. Recipients of these items were impressed to the point that they are checking into Zazzle for future purchases.

I have been a customer of Zazzle for 8 years but didn't order for a couple years. This year they completely messed up my card order and when I asked for a replacement was told it would be longer processing time since it was a replacement. When I asked why I would have to wait longer then new orders (24 hour processing time) the agent offered to give expedited shipping. I asked to talk with her supervisor and once I spoke with her, she gave us next day shipping and told me she would personally ensure that the order was processed within the 24 hours if not sooner. That was on Wednesday evening. I assumed I would receive the cards no later than Saturday. But instead when I sent an email to the support team on Saturday morning checking the order status, received a response saying it wasn't finished in production. So almost 72 hours later my card hasn't even shipped. If it ships on Monday and they honor there free next day shipping, I can try to hurry and write out all the cards and get them in the mail by Wednesday one week before Christmas. Hopefully all that happens and people actually receive their cards? SO disappointed in there service! The quality of their work has always been great, hoping the remake is correct! If they are under new management and continue on this path, I do not see them staying in business.

Placed an order for multiple luggage tags as christmas office gifts... one of the tags came in with the wrong address on the back (not the one I placed on my template)
I have tried calling,, on hold for 30 minutes, 2nd time 40 minutes. Still no one picked up
E mailed 2 times to customer service... no response

I feel like once they have your money, they don't care about fixing their mistake

I am very disappointed with the custom Return Address labels that I purchased from Zazzle.com! The print is very small and the US Marine Lt. Colonel logo is so small that you cannot distinguish the insignia or the lettering. It looked much larger on the website. There is plenty of room on the label to make the print & the logo larger. I will not reorder and recommend that you not waste your money on this Zazzle prduct.

My review will be consistent with many others. My order hasn't arrived. It says it shipped on the 4th but there is no tracking # to check. I contacted customer service 2x via email and called only to wait and wait on the phone. I too don't believe there is an actual customer service line or rep. Even the busiest places don't make people wait 20+ mins to speak to someone. There are many good places to order from. Had a read the review (note for next time) I wouldn't have ordered.

I ordered my christmas cards from Zazzle this year and they were delivered yesterday with such horrible print quality I can't even see my kids' faces as they are obscured in darkness and look like silhouettes. I had photo-edited extensively, it looked great on the computer screen and I even printed test copies at home before ordering. Absolutely unacceptable quality.

I have written customer service twice and not heard back despite being given a 'case number'. I have called zazzle 20+ times yesterday only getting a busy signal. Today I finally got through to a message saying their call volume is so high they can't answer the phone, and to please email them - which I have done but they have not solved my problem. The only way I will ever consider using zazzle again is if they fix this situation by reprinting my cards (with a new photo if necessary - I am concerned their software auto-rebalanced my photo or something, that or the matte finish is the reason?) with the cards delivered to my home with time for me mail them before Christmas. If they come through, I will happily amend this review.

I had great success with Zazzle last year at Christmas so was surprised and disappointed by the outcome this year. Needless to say I will not be trying them again unless they amend this situation.

I just wanted to take a moment and thank the woman i talked to today when i called zazzle's customer service line. Her name was Hazel and i had no idea what i was doing and she made everything so easy and painless. I had gotten two groupons for my wedding invitations and had not a clue where to start. She had everything i needed ordered and done in under ten minutes and i cant even explain how happy i am. She deserves a raise!
Thank you Hazel!

What a mess! My wife ordered our Xmas cards from Zazzle. Cards arrived dark, too dark to send out. We called immediately as time was of the essence and held for 55 MINUTES! Finally, attendant took the call and gave us instructions on how they would review the issue... we took a picture of the dark card and sent in. She promised me they would respond the next day. They didn't. I called the following day and held for 33 minutes. I have never held this long for anything. The new person proceeds to tell me that the previous person helping us had been out and they dropped the ball. Super. He told me they will print new cards, with lighter photos and they would be here in 3-5 days but will not overnight. Big waste of time during hectic time of the year with limited window to get xmas cards out. We will not use this company again. I didn't even think to mention that several of the cards arrived damaged.

Could not suck enough. Ordered 12 poster, received two, billed for 12. No response to emails, permanent hold crappy distorted Christmas music, no response to multiple emails, it ain't Amazon baby! I am a fool, don't be one too.

My order supposedly shipped 12/1/14. Had not received it by 12/9/14, tried to track it with the tracking # they gave on line but the numbers were invalid. So contacted them via email (they call it opening a case). No reply. Opened another case 12/10/14. Nothing, not even an email that they got my case. Order arrived today. While I like the product I don't like their lack of customer service. I'm sure they don't need any more of my money.

Poor quality, order t-shirt looks like 2 year old did print, can hardly see print, and then they put text over picture, don't deserve any stars, and I been told asking for a refund, forget by others, didn't arrive like was stated either