ZazzleReviews 13,742

I have ordered mugs and notecards from this company and have never been disappointed. You can find that special something for anyone on your gift list, or even yourself! The selection is huge and there are unique designs that are hard to find anywhere else. The company does seem to care about its customers.

I would rate them lower, but they were fast on my save the dates and invitations. I ordered plain envelopes on 11/9. Around 2 weeks later I sent an email asking if there was any update on them. They responded with it could take 2-3 business WEEKS to manufacture these. I was not aware of this, and I still don't understand how custom invitations with envelopes ship within 2 days of ordering. I waited till around 12/10 to email, still no envelopes. They emailed back that they were still working on them and they would upgrade my shipping. 12/21 I finally received an email saying they were going to ship. 12/24 they finally departed the facility even though it said next day air. Almost 2 months and I still have not received them. They did great with my save the dates and invitations but a simple thing like this makes me very iffy to order anything else from them.

I ordered my xmas cards from Zazzle, and paid for express service/shipping. The box that came only included half of my cards and they actually put in WET envelopes. There was no damage to the box, so the wetness didn't happen in transit. They put them in there. They shipped a replacement for the remainder of my order - still not here... it's Christmas eve. They suck. I will never order from them again.

I had originally written a review expressing my frustration when I placed an order on December 5 expecting processing within 2-3 business days, and it was delayed and wouldn't arrive by Christmas. I was unable to get in touch with anyone to confirm the delay or cancel my order despite numerous attempts, and later wrote another e-mail asking to just cancel my order.

Within 12 hours of writing the second e-mail asking to cancel my order, Zazzle responded and provided full customer service that exceeded my expectations. While I'm disappointed to not receive my order by Christmas, I appreciated Zazzle making the best of a bad situation. Based on my experience, they have made a repeat customer and I would certainly order again.

I ordered on December 8th after making sure that allowed plenty of time for Christmas delivery. When there was no sign of my order I emailed Zazzle twice, after checking the progress on the web site which still said "processing". I received no response to my emails, but finally got a message stating that my order was shipping two days ago. The UPS site says delivery expected January 4th; obviously way too late for Christmas.

I have ordered from Zazzle for several years without incident. Somehow things have gone terribly wrong. You could have made this up to me Zazzle. You could have sent it with expedited shipping after you received my emails. You could have offered a discount. You could have simply responded to my emails with an apology. Having done none of these things, you have now made it clear that customer service at Zazzle is nonexistent. The brick and mortar stores can be grateful to you though, since you now provide the kind of online experience that will keep them in business.

I also order from Café Press, and they have not let me down. From now on, they will receive all my business.

Ordered a pair of personalize car mats for my daughters Christmas Gift on 12/14. I was guaranteed my order before Christmas, even paid for 2 day shipping for extra security to ensure it would be received. No Car Mats, and no email to advise me that my order would be delayed. Called customer service, on hold for 1hr and still no assurance. I have read great reviews, but this experience has made me very bitter towards services provided. Never Again!

I ordered youth business cards that were shipped on 11/20/2015 and still have not received them- It is now 12/21/2015.
After sending my first enquiry several weeks ago I was told I would have to wait 30 days before they would look into it as I should have ordered from the Canadian site.
However, this was not made clear during my order.
I have sent 2 follow up emails requested my item since and no response yet.
The cards were intended to be a christmas present for my son.
Extremely disappointed in the service!

COMPLETELY & UTTERLY HORRIBLE... UNFORTUNATELY I ONLY READ ALL THESE BAD REVIEWS ABOUT ZAZZLE, AFTER ORDERING INVITATIONS FOR MY CLOSE FRIEND'S WEDDING... THE SITE SAID THE ORDER WOULD HAVE ARRIVED A WEEK LATER (4 MONTHS BEFORE THE WEDDING)... I WENT TO CANADA & THE U.S. ON VACATION -- RETURNED TO JAMAICA ALMOST 3 WEEKS NOW... IT'S THE WEEK OF CHRISTMAS AND THE PACKAGE HAS STILL NOT ARRIVED & ZAZZLE'S RESPONSE IS IT MAY HAVE BEEN "LOST IN TRANSIT"! SHAMEFUL! AND THEY'RE SUGGESTING A REPLACEMENT -- A MONTH BEFORE THE WEDDING! AM I STUPID OR CRAZY? I DO NOT EVEN WANT TO HEAR THE NAME ZAZZLE AGAIN MUCH MORE TO DO BUSINESS WITH THIS SCAM OF A COMPANY! FOOL ME ONCE SHAME ON YOU -- U AIN'T GONNA FOOL ME AGAIN! I NEED MY FULL REFUND ASAP! PLEASE PLEASE PLEASE, STICK TO THE REPUTABLE AND PROVEN ONLINE SITES YOU KNOW BUYERS... ZAZZLE IS A GREAT DISAPPOINTMENT!