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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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Ordered the Vintage Sewing Machine Duffle bag. It's a piece of crap! Poor quality and poorer workmanship! It took 4 weeks to get and was to be a Christmas gift for a relative. So angry! A waste of fifty dollars and I don't have time to make a better bag myself. I will never shop Zazzle again!
Placed an order on 12/8/16 with expected delivery of Dec 16 - 21. As of 12/22/16 the order was still in processing. Called customer service twice, with wait times over 40 minutes each time. The second call was to cancel the order. I will now order from Amazon. The item will not be personalized or arrive before Christmas, but I have more faith the the estimated Amazon delivery dates. Zazzle cannot keep up with their production requests. You would think after being in business 17 years, they would have figured this out by now. I'll be looking for a new custom shop for next year.
Hello Denise,
I am so sorry to hear about the overall experience with us. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. If you can please private message us your order id number or e-mail, we can look further into the matter.
I look forward to assisting you further!
Thank you,
Christine
Received one item out of 3. Sent emails with no response. On hold for over an hour to get refund. I tried 3 emails to company with no response from them even though promised on automated response would hear back 1-2 days. That being said no customer can wait so long on hold. Update, after over an hour, someone answered and they have no internet connection so can not help me. Claims will call me back when she gets a web browser back. Update: I received an email from Zazzle to offer a solution. I was pleasantly surprised with their rectifying the poor service. Although I still have one star, as I want to wait to see if everything occurs as promised. I was told that Zazzle did read this review.
Hello Deb,
I am so sorry to hear about your overall experience with us. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. We'll be reaching out to you directly via e-mail.
We look forward to assisting you further!
Thank you,
Christine
I ordered a travel mug in November. The website still says "making" when it should've been made and been here by now! This was a Christmas gift. I called (waited for 40 plus minutes before I could speak to someone) and they told me they would put expedited shipping at no extra cost. Well sorry, my gift still won't be here by Christmas! I told him I wanted my shipping refunded and he told me that he would give it as a credit. I said no I wanted it refunded to my card. So he did. I ordered a shirt from them before and everything was fine, but he said there was a production problem. Sucks for them it's at this time of year because they just lost a lot of customers.
Hello Renee,
I am so sorry to hear about the delay with your travel mug. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
I ordered t-shirts on December 8th with a delivery date between Dec 15th-19th. There was never any tracking information available, so I tried calling customer service several times was well as emailing them. I waited on hold for more than 30 minutes each time I called. On the last attempt, I waited 35 minutes for a customer service rep to tell me that I would not be receiving the product before Christmas but "sometime" in January. There was never any attempt to let me know this ahead of time so that I may have found what I wanted elsewhere. I would not recommend purchasing from this company.
Hello J B,
I am so sorry to hear about the delay with your t-shirts. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
Order the sweatshirt Nov 24, expected delivery was Dec 3 - 6. I requested update Dec 16, reply was they will look into it, nothing ever came of it, filed dispute with card company and thus order was canceled, will recieve refund in 10 days, so they held my money for 40 days interest free. Multiply that by thousands of orders every day.
Hello Steven,
I am so sorry to hear about your overall experience with this order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. We'll be reaching out to you directly via e-mail.
We look forward to assisting you further!
Thank you,
Christine
I ordered four t-shirts and a notebook for my daughter for Christmas on December 10 with the predicted delivery by December 19. The notebook arrived on time but the shirts are still "being made". No response yet to my email to customer service and now I see here that this is happening to many other folks. I'm very annoyed and will hesitate to order from them again. What happened, Zazzle?
Update: I complained to Zazzle and got a response after a couple days. They refunded my order and shipped all my items to me anyway with expedited shipping. Sadly, my order didn't arrive until Dec. 27 but that seemed to be the fault of UPS rather than Zazzle. So I'm very pleased with their response and I'm changing from one star to four.
Hello Jayne,
I am so sorry to hear about the delay with your shirts. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. We'll be reaching out to you directly via e-mail.
We look forward to assisting you further!
Thank you,
Christine
I had ordered a child's sweat shirt in November as a Christmas present. I was given a delivery date of Dec. 8th. The item was never delivered. After repeated requests to trace the product, I received an email adding my postage would be updated. Nine days later the item failed to arrive. Again I attempted to contact Zazzle, no answer. On Dec. 22 I was told my gift would not arrive. This has been the most unprofessional service and company I have ever done business with - go to Cafe Pres. I wish I had
Hello Antoinette,
I am so sorry to hear about the delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. We'll be reaching out to you directly via e-mail.
We look forward to assisting you further!
Thank you,
Christine
Thanks to a piece of garbage business my sons only Christmas package will never appear!
They lie and say it's coming UPS and even give you bogus information like your email is different... BS! You are a great scammer who got my $137!# and now I'm just out!
I hope your found and prosecuted for the damage you have caused for hard working people!
You suck!
Hello Marsha,
I am so sorry to hear about the delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. Can you please send us a private message with your Order ID number or e-mail so we can further look into this?
I look forward to assisting you further!
Thank you,
Christine
Zazzle took my order earlier in December, I paid for expedited shipping and tonight I'm told it's not coming in time as promised.
I went online to see if this is happening to other people and now I'm seeing orders made in November and early December are also not making their deadlines.
Something is very wrong at Zazzle. Can't recommend them to anyone or use them again.
Hello Regina,
I am so sorry to hear about the delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. Can you please send us a private message with your Order ID number or e-mail so we can further look into this?
I look forward to assisting you further!
Thank you,
Christine
Ordered 2 t-shirts on Dec 9 ith an expected delivery date of Dec 16. Emailed customer service on Dec 19 since order status said it had not shipped yet. I still haven't heard from customer service EOD Dec 21. Even if they expedited delivery I doubt I will receive my presents in time for Christmas. So disappointed.
Hello Susan,
I am so sorry to hear about the delay with your t-shirts. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
Poor product. Uncaring customer support. Long waits of 40+ minutes for customer service. I would really recommend staying away from this company.
Hello Shopper L,
We are so sorry to hear about your over all experience. That is not the type of customer service we want to be known for, and truly apologize.
We will be reaching out to you directly, via email.
We thank you for your patience as we look into this matter,
-Terri
What a disappointment Zazzle.com is! I ordered two shirts for my husband for Christmas. Expected delivery was 12/19/16 to 12/21/16. Today is 12/21/16 and the shirts are still being made! There goes the suprise for Mopar guy! I will never order from Zazzle again! The boast excellent customer service... they lied!
Hello Patricia,
We are so sorry to hear that you have not received your order.
We will be reaching out to our team, and email you directly.
Thank you for your patience, and we apologize for the inconvenience and over all frustration.
-Terri
I ordered 2 Sweatshirt Hoodies for Christmas Gifts on 12/5. The website said that they would be delivered by 12/15. Still have not received these items and when I check the website the order has not been shipped, is still being "made."
This is disappointing. I would not have ordered if I knew this was going to happen. I will not use this company again.
Disappointing. I spent over $100 and trusted to receive these items for gifts and have been let down.
Hello Jenna,
We are so sorry for the delay and over all inconvenience.
We will be investigating into this and reach out to you as soon as possible.
We thank you for your patience,
Terri
I ordered a coffee mug 12/5/16 they said it shipped on 12/10/16... estimated delivery was 5-12 days, still nothing. Now I can't get through on the phone, very frustrating. I will never do this again... and my question is, are people even getting their products at all? Nice stuff, but this is not okay All I want is my mug... it was a christmas gift.
Hello Jen,
We are sorry for the over all frustration. We have reached out to our team and someone will be reaching out to you via email shortly.
Thank you for your patience,
Terri
They must be having very serious production problems. I ordered two stock t-shirts (their own designs from their website) on 12/3/2016, expected ETA, according to the order page, was 12/12-13.12/21/2016 and they haven't even come out of production. Zazzle customer service says they have no idea when they will be made or shipped, the production department isn't talking to them... LOL
Hello Joe,
I am so sorry to hear about the delay with your shirts. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
I placed my order on 12/7. It said it shipped on 12/12 and estimated delivery date was between 12/14 and 12/16. It is now 12/21 and still says in transit. This is a Christmas present but looks like it won't be here in time. I've tried to get a hold of customer service but they don't answer the phone number, just say to email them. This is horrible shipping and customer service. I will not order from Zazzle again.
Hello Cassandra,
I am so sorry to hear about the delay with your package. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
I ordered Two totes and a luggage tag on 11/29/16. None of this order was customized each item was bought as they advertised it. The luggage tag was removed because they could not produce it correctly. The two bags were never shipped because of production delays. I had to wait until 12/21/16 to know that it could not be produced. Thank god for amazon prime. I was able to order from a different vendor so my daughter and granddaughter had their surprise gifts for Christmas.
Hello Tessa,
I am so sorry to hear about the complications you faced with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
I ordered a Recumbent trike t-shirt. The printing was not lined up correctly and the frame of the trike does not meet the wheels. It looks ridiculous. I contacted customer service and have not heard back from them. 100% customer satisfaction? Ha! I won't do business with this company again.
Hello Lorraine,
I am so sorry to hear about the printing issues with your shirt. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. We will be reaching out to you directly via e-mail.
We look forward to assisting you further!
Thank you,
Christine
I placed an order for an ornament as a Christmas gift. Order placed December 6 and shipped out December 8. I have to send this out to someone when it gets here. Needless to say it will not arrive before Christmas. Very disappointing. I wouldn't have placed the order but the company promised fast shipping. Contacted them but haven't heard back yet.
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Hello Wanda,
I am so sorry to hear you were unhappy with your duffle bag. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine