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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Delivery time was impeccable and the graduation invites were beyond what i expected!
I printed three 5x7 pieces with instructions to sign our guest book, make a date night idea, and take a favor. While I liked the design and the price point, I was a little disappointed with the print quality (blurry and a little pixelated).
Easy to use with a professional result. Quick shipping.
Had to rush order cards and the cards were high quality and shipped faster than expected!
The ease of being able to create our wine labels with the templets provided was wonderful. Had the labels to put on our new wine blend within a week and a half. Will definitely use them again.
I downloaded an old family photo for the Save the Date Family Reunion Post cards. They were fantastic. The paper quality was heavy. I am so pleased with the quick service & the quality of the product.
Great experience and items arrived on time and too my expectations. I'm
I ordered a personalized iPhone 11 case.
It does not fit an iPhone 11. They told me to donate it and they would give me a partial credit.
I would never trust them again. I spent 42.74. They offered a credit of 34.06. So charged me 8.68 for shipping that is not credited. Beware.
I placed an order on Zazzle because of a 20% off coupon, well, my stuff came in wrong from manufacture and I was told that a reprint was submitted but it never was. I called the manufacture and was told this information. No response when I emailed customer service rep, Daniela, in regards to the issues. Horrible customer service! Foreign reps, very difficult to understand. No manager or higher up that I was able to speak to.
Hi Jennifer,
We are very sorry to hear of the issues you encountered! We are glad to see you have been assisted with a refund, should you need anything more then please contact us at [email protected]!
Thank you,
Ryan
I ordered our wedding invitations and details card from Zazzles. The description, and the image online showed "Silver glitter ombré". The only part of the description that was accurate was "ombré". No silver. No glitter. It looks like grey, wet, dirty sand.
Hi Patricia,
We are very sorry to hear you were disappointed with your order! We can be reached at [email protected] where we would be more then happy to assist!
Thank you,
Ryan
Easy to design own ID card. HOWEVER, The quality should be better. I don't mind to pay little EXTRA to get better quality.
I was looking for a telegram style save to date to fit with our ghost town themed wedding. I found a great design on Zazzle, easily personalized it with our information and received the postcards a week ahead of the expected delivery date.
Simple design method and very clear pricing process.
I was looking for something pretty and modern for my daughter's high school graduation, and came across the Bright Floral Designs. The combination of beautiful cursive letters along with printing style letters make the invitation look stylish and sophisticated. The shipping and delivery was fast and the overall price of the invitations was reasonable. Most of all they look beautiful and professional. My daughter loved them as well because they look appropriate for her age group.
Our cards turned out so good! They're so pretty and the card stock is thicker than I thought it would be (which is a great thing). Thank you so much!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sara,
We are sorry to hear of the frustration you encountered. We are glad to see however that you have been refunded by our Customer Care team! Should you need anything more, please reach out to us at [email protected]!
Thank you,
Ryan