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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
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Easy & Great Quality
May 12, 2022

Easy to customize the design. Timely shipping. Quality of the invitations is great!

Date of experience: May 12, 2022
California
1 review
0 helpful votes
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Great invitations
May 12, 2022

Just as advertised, shipped fast arrived in great condition

Date of experience: May 12, 2022
Arizona
1 review
0 helpful votes
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Perfect
May 12, 2022

Gorgeous phone case! It's exactly what I was looking for and it was delivered timely.

Date of experience: May 12, 2022
Texas
1 review
0 helpful votes
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Quince
May 12, 2022

Looks great! Super fast delivery as well, packaged securely!

Date of experience: May 12, 2022
Texas
1 review
0 helpful votes
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Invitation
May 12, 2022

Good I like my invitation I buy again and your store because is good service

Date of experience: May 12, 2022
Oregon
1 review
0 helpful votes
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I'm not happy paying for expedited next day service. You notified me that there was a delay in processing but was charged for expedited service. Ordered on a thursday, was suppose to receive my order on Friday but didn't receive my order till Monday. Would be nice to refund me some money on over paying for expedited shipping I never received.

Thank you

Date of experience: May 12, 2022
Colorado
1 review
0 helpful votes
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Precisely!
May 12, 2022

The invitations I ordered arrived quickly and were precisely what I expected and what I wanted. Thanks so much!

Date of experience: May 12, 2022
California
1 review
0 helpful votes
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Very pleases
May 12, 2022

Easy process
Great product!
Very happy
Would purchase again for another event

Date of experience: May 12, 2022
California
1 review
0 helpful votes
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Perfect
May 12, 2022

Good and easy to create a card for loved ones and I will definitely will use the Zazzle site for future occasions.

Date of experience: May 12, 2022
Wisconsin
1 review
0 helpful votes
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Great!
May 12, 2022

Our order came out great and we received them really fast!

Date of experience: May 12, 2022
Illinois
1 review
0 helpful votes
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Super easy and affordable
May 12, 2022

I was definitely stressing invites. Zazzle had a lot of designs to choose from and made it so easy to get ordered just the way we wanted. I opted for longer shipping (lower ship costs) and they still showed up a week before they were expected! Great quality!

Date of experience: May 12, 2022
California
1 review
0 helpful votes
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Really beautiful!
May 12, 2022

I loved it! The colors blend very nicely to create such a beautiful image.

Date of experience: May 12, 2022
California
1 review
0 helpful votes
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Beautiful
May 12, 2022

Loved the invitations they are of great quality. They came within a few days of when I ordered them.

Date of experience: May 11, 2022
California
2 reviews
1 helpful vote
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No quality control
June 11, 2022

Ordered 100 graduation invitations and over half of them aren't usable due to the top or bottom being misaligned and information being cut off. Inexcusable for the cost of them.

Date of experience: May 11, 2022
Zazzle S. Zazzle Rep
over a year old

Hi Nicole,
We are very sorry to hear of the issues with your invitations, we want to be of help here! We can be reached at [email protected] where we would be happy to provide further assistance!
Thank you,
Ryan

North Carolina
1 review
0 helpful votes
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Exactly as ordered!
May 12, 2022

Everything was great! I am super Happy with my order!

Date of experience: May 11, 2022
Michigan
1 review
0 helpful votes
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Fast and great
May 12, 2022

Needed a last minute birthday card, came out great and super fast!

Date of experience: May 11, 2022
Georgia
1 review
0 helpful votes
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GREAT INVITATIONS
May 12, 2022

My wedding invitations came earlier than expected. I'm so happy with the quality and design.

Date of experience: May 11, 2022
Illinois
2 reviews
0 helpful votes
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Great, speedy service
May 12, 2022

Invitations turned out perfect & got them quickly!

Date of experience: May 11, 2022
Arizona
2 reviews
0 helpful votes
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Loved it!
May 11, 2022

Product was shipped in timely manner and as expected.

Date of experience: May 11, 2022
Kentucky
1 review
0 helpful votes
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Cutest invitations
May 11, 2022

I bought dinosaur invitations for my daughters 3rd birthday, we are doing a Three-Rex theme, these came in so adorable! I am really pleased with the quality and I can't wait to send them out.

Date of experience: May 11, 2022