Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Zazzle

Zazzle

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
See all photos
How would you rate Zazzle?
grey stargrey stargrey stargrey stargrey star

Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

South Carolina
2 reviews
0 helpful votes
Follow Carol C.
Unfollow Carol C.
Share Review
Report Review

Retirement Invitation
May 24, 2022

Beautiful job! Our group was very pleased with the invitation quality and appearance. We will be using you again!

Date of experience: May 24, 2022
Texas
1 review
0 helpful votes
Follow User I.
Unfollow User I.
Share Review
Report Review

Grad Announcements
May 24, 2022

Easy ordering and produced and delivered as promised! I'm very happy with the final product.

Date of experience: May 24, 2022
Michigan
1 review
0 helpful votes
Follow mary H.
Unfollow mary H.
Share Review
Report Review

Positive…, fast delivery. Impressed with the quality of the cards

Date of experience: May 24, 2022
California
1 review
0 helpful votes
Follow Jenae W.
Unfollow Jenae W.
Share Review
Report Review

Not the right color
June 23, 2022

I order the Minimal Leaf | Blue & White All In One Wedding Inv Invitation but they arrived and were grey. Not very festive for wedding invitations.

Date of experience: May 24, 2022
Zazzle S. Zazzle Rep
over a year old

Hi Jenae,
We are very sorry to hear you were disappointed with the invitations you received! We've just reached out to you directly via email so that we can provide further assistance. We look forward to your response!
Thank you,
Ryan

Florida
1 review
0 helpful votes
Follow vanessa I.
Unfollow vanessa I.
Share Review
Report Review

Excellent quality
May 24, 2022

Very easy ordering process. Quality products that are not flimsy. The print was beautiful.

Date of experience: May 24, 2022
New York
1 review
0 helpful votes
Follow willard M.
Unfollow willard M.
Share Review
Report Review

Birthday Card
May 24, 2022

Thank you for doing the wonderful job. I am satisfied.

Date of experience: May 24, 2022
South Carolina
1 review
0 helpful votes
Follow vivian P.
Unfollow vivian P.
Share Review
Report Review

Print of cadtle
May 24, 2022

Easy to order. Picture is like online view. Nice print of Edinburgh Castle.

Date of experience: May 24, 2022
Washington
1 review
0 helpful votes
Follow eloise M.
Unfollow eloise M.
Share Review
Report Review

Great service and product
May 24, 2022

Highly recommend. Worth every penny. Came on time and a described.

Date of experience: May 24, 2022
Missouri
1 review
0 helpful votes
Follow grace U.
Unfollow grace U.
Share Review
Report Review

Smooth
May 24, 2022

Smooth and easy. Beautiful invite for my daughter's baptism

Date of experience: May 24, 2022
Texas
1 review
0 helpful votes
Follow emily N.
Unfollow emily N.
Share Review
Report Review

Sweetest invitations
May 24, 2022

I love the design of this invitation and especially that it includes a photo. The printing is lovely and they arrived very quickly. Thank you so much!

Date of experience: May 24, 2022
South Carolina
1 review
0 helpful votes
Follow teresa H.
Unfollow teresa H.
Share Review
Report Review

Love the invitation!
May 24, 2022

Very nice and clear letters on the invitation. Beautiful design!

Date of experience: May 24, 2022
Florida
1 review
0 helpful votes
Follow yiyi Z.
Unfollow yiyi Z.
Share Review
Report Review

Grad
May 24, 2022

Good, thank you. They look awesome! Will use again

Date of experience: May 24, 2022
Ohio
1 review
0 helpful votes
Follow demetrice N.
Unfollow demetrice N.
Share Review
Report Review

Great Product
May 24, 2022

The thank you cards that I ordered were perfect! The process to change some of the designs were easy and the quality of the cards were great! I would use zazzle again.

Date of experience: May 24, 2022
Texas
1 review
0 helpful votes
Follow abbra G.
Unfollow abbra G.
Share Review
Report Review

You want 50 characters for your review are you crazy you are lucky I filled it out to begin with

Date of experience: May 24, 2022
Texas
1 review
0 helpful votes
Follow ryan O.
Unfollow ryan O.
Share Review
Report Review

Good experience
May 24, 2022

Good product****************************************************************

Date of experience: May 24, 2022
Oklahoma
1 review
0 helpful votes
Follow natya Z.
Unfollow natya Z.
Share Review
Report Review

Excellent Experience!
May 24, 2022

Product arrived quickly and was made beautifully. The bride was very pleased with her shower invites.

Date of experience: May 24, 2022
Tennessee
1 review
0 helpful votes
Follow jennifer C.
Unfollow jennifer C.
Share Review
Report Review

Rehearsal invites
May 24, 2022

Wonderful experience both times I've used them. Not disappointed at all

Date of experience: May 24, 2022
New Jersey
1 review
0 helpful votes
Follow karen U.
Unfollow karen U.
Share Review
Report Review

Baby shower invite
May 24, 2022

Very prompt and beautiful. Exceeded my expectations.

Date of experience: May 24, 2022
Rhode Island
1 review
0 helpful votes
Follow christa S.
Unfollow christa S.
Share Review
Report Review

Very satisfied!
May 24, 2022

I am very happy and satisfied! Fast service and prompt responses. I got my cup within a week and it came out exactly how I wanted it to. Great father's day gift. I think my husband will be so happy! Thank you Zazzle!

Date of experience: May 24, 2022
Illinois
1 review
0 helpful votes
Follow kristen Q.
Unfollow kristen Q.
Share Review
Report Review

Very pleased!
May 24, 2022

Very pleased with my order. It came out just as pictured. Thank you.

Date of experience: May 24, 2022