Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ordered baby shower invites online, customizations were a breeze. Received in about a week. Love how they turned out. Already in the mail.
Our invitations are amazing and exactly what we wanted.
Great quality and service! I have received a lot of positive feedback
Beautiful work! Came within a week of ordering. Will be buying again!
Great from start to delivery! Will continue to use when the occasions arise.
I have been very pleased with my orders from Zazzle. I have ordered 3 different invitations in the last few months and they have all been received timely with a high quality product.
Great - site very easy to use = one issue with editing picture
Received my high quality invitations very promptly!
Great way to personalize invites! Will definitely use Zazzle again for future party/shower invites!
My order is wrong and the company did not catch it now I have to reorder it.
Beautiful printing and options
Prompt delivery
Very happy customer!
I ordered reserved seat cards for an in memory of two members of our family that are no longer with us. We are planning a vow renewal for our 20th anniversary in a couple years and decided to go ahead with them now and I couldn't be happier!
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.

