Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The app was really easy to use. The results and quality of the product were exceptional!
This basic t-shirt with my custom image was well priced, good material and size, and arrived quickly. I'm 100% happy with this purchase.
The choices of invitations are immense. It's easy to put in your own information. Delivery was speedy. The products are beautiful.
The delivery was super quick and the whole thing from start to finish was extremely easy.
I received a really nice shirt, well made and lettered EXACTLY as described. Shipping was extremely fast.
I was having a hard time trying to find a printer to make business cards. I first went to a print shop that I used before because I wanted some ideas of how I wanted to design my business cards only to be told that I needed to find something online to give them so that they could print it. Same thing with Staples. So I finally googled business cards for astrologers and Zazzle came up so I went and designed my cards thanks to your site and received them five days later and they look great! Thanks.
I wish the site had been more specific about how the dowloadable pdf could be used, I may have changed my order had I known.
Very easy to navigate through the personalization of our invitations! They turned out even better in person!
I had never ordered from your site, it was not only easy with all the examples, it was also done a head of the scheduled delivery date.
When planning something and so much on ones plate it was a relief to know your company made this part of the experience smooth and worry free.
Id definitely use and recommend your company.
Beautiful invitation. Will definitely order again. I'm very impressed with my invitations.
Always a great experience. Zazzle has never disappointed and I will continue to use them for all my party needs.
Zazzle is the best, fastest, most reliable T-shirt company out there 😎
Easy to order, wide array of merchandise. Great communication. Quick, prompt delivery. Quality items.
I like it because your able to go on this site pick color of shirt and the decal you want, adjust picture to your desired size and color.
The name badges arrived with the specified lettering. In this case, my name was in both English and Russian, requiring use of the Cyrillic alphabet. The presentation was perfect.
It was a okay.
Why is this pushing me to write 50 character? Why standard review is not acceptable?
Everything was delivered like ordered and even sooner than predicted. It was a great service for a great price!
Monet paintings look like mud: muted muddy colors, Truly horrible!
Faded color more. Cheap quality, not as pictured/previewed at all. Shambolic.
Hi Roman,
I'm really sorry to hear about the faded color issues with your recently placed order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan
I Ordered two different invitation styles to see the quality, it was easy to edit the information. Delivery was fast. We are still deciding which one we will use because both are beautiful, simple and elegant.
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.


Hi Jonathan,
I'm really sorry to hear about the coloring issues with your recently placed Monet order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan