On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
In the picture of my card online, it had pearls, metallic studs, and other decor which look, in the online pic, like the Hallmark Signature Cards -with little plastic accessories glued on. However, it's just a flat card w pictures of pearls, lace, trimming, etc. I knew the pearls and gold wouldnt be actual precious metals,... but I expected plastic replicas of pearls, lace, etc. I wouldn't have paid that much if I'd known it was just a flat card /picture s 3D/pop-up. They are beautiful flat Cards, but they should be cheaper -since you pay almost $10 for shipping, and have to wait a week for delivery. I could've done same-day pick-up personalized flat cards via Walgreens for cheaper price.
The invitations were beautiful and we've received several compliments on them.
Thank you!
Took a little pre-Zazzle edit work to get the photo how it would look good printed because in Zazzle editing was fairly rudimentary but very much worth it, great printing with exactly what was uploaded on the website.
Items printed had a white stripe down the side and I had to take a marker and color it in on EVERY invitation.
Hi Danielle,
I'm really sorry to hear about the stripe issues with your recently placed invitations order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan
Great choices and service. Ordered previously. And always satisfied.
The selection of invitations was amazing. I was so happy to find what I was looking for. Everything was easy as far as putting in my information. The shipping was super quick! I received them 2 days before they said they would arrive.
My cards came quickly. And I absolutely love them. They turned out perfect!
Quick and easy to load a logo and design a custom label! I liked the options for templates. Also, I tried a few companies and had trouble putting the information on the space provided. Also, Zazzle pricing is realistic for a new and very budget conscious small business owner.
There were a lot of design choices; easy to personalize, nice ordering process; quick delivery and order was good quality.
Super nice cards. The design process was easy to do. Very happy with the outcome
I just love the cards.thank you so much! I careful picked the cards & you guys send them within 3 days..
Easy to drop in my design, fast shipping! Was not bent when delivered and cushioned nicely - Looks perfect! Would definitely order from Zazzle again.
The site was easy to use and navigate. When I received my order I was excited until I opened the package and the name on the invitations ordered was spelled wrong.
Hi Andrea,
I'm really sorry to hear about the spelling issues with your recently placed invitation order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan
I wanted a unique pin to wear based on my political leaning. Zazzle offered easy to follow instructions on making what I wanted.
When I order from Zazzle, I feel assured that everything is going to be just as I ordered. I have ordered from Zazzle for years now.
Love our new business cards! We've ordered a few from different sites but these ones are by far the best ones we've ordered. We even placed another order right after because we liked them so much!
Easy to find and complete. Order was taken care of quickly. I appreciated how quickly I received the order as well
Card ordering and customization was easy, and shipping was quicker than expected!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amanda,
I'm really sorry to hear about the issues with your recently placed card order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan