ZapposReviews 717

What can you say about Zappos? You can place nine different orders with them, they get all nine orders correct with no glitches, and you get your items ASAP with free shipping. If the tenth time you order, they get something wrong, it's no hassle to fix it. Like they sent me the wrong size shirt once, and I simply sent it back with free shipping. The customer service guy I talked to WANTED to straighten things out. If you talk to customer service at most companies, it seems to be their job to say blah blah blah to you, and then not straighten anything out, and then ask if there's anything else they can do for you. This year, I started out trying to buy a variety of Christmas presents from a variety of online stores, but I ended up going back again and again to Zappos because everything with them works so smoothly, quickly, and efficiently. If it's something I can get at numerous online stores, I'm going to use Zappos just because I know it'll be a smooth, no-hassle process. I feel bad because I want to support a variety of stores, but at the same time I also want a hassle-free process. I do try to use smaller retailers for unique items, but with any company, if their customer service is bad, I don't feel there's any reason to ever use them again.

I have used Zappos many times over the years. They have an absolutely huge selection of shoes and clothes to chose from, with great searching and filtering capabilities to compare items, with lots of reviews of items by people who have purchased the item through Zappos. Their prices are consistently good. You can find lower prices elsewhere at times, but if an item is on sale you are unlikely to find it lower anywhere else. They ship very rapidly, and returns and customer service is superb. I always start with them, and frequently order from them, often even if they have a slightly higher price, as I know I will not have a long term problem if their is any issue with whatever I ordered. I know of no better online retailer in this category!

Sorry to be so long in writing this, I got my shoes over the weekend. My feet were so poorly "engineered", I haven't had good shoes on for quite some time, so I wanted to wear them a bit to see if they were really what so many of your readers say. The young lady who took my order seemed to understand my problems with my 84 year old feet. I ordered the Propet Women's Stability Walker and reading all the comments about that shoe, I felt that I needed the EE width. You only had 1 pair of EEEE at the time I was so lucky, because I ordered EE, and when the shoes were tried on, they cramped the small toe and both feet felt too snug. I called, and told the young lady I wanted to send them back, and since there was just one pair if EEEE, I wanted to try them. They worked! Bare feet don't have any support, neither do soft stretchy shoes or slippers, so it took me a couple days wearing them around the house to get used to all that shoe. It's wonderful to be able to get shoes that fit, and service was so speedy. I can't thank you and your people enough; you are all terrific.

I've been shopping Zappos for years and recently other shoe sites as well; Nordstrom, Neiman Marcus, discount luxury sites etc. Consumers have had it with return problems (NM is using the same ineffective smart post returns they had 10 years ago!), customer service issues, stock mixups, incorrect charges etc. I speak for my peers as well when i say time is precious and if it means you pay 5-10% up front for flawless service and product, then DO IT! Your time is valuable. I love zappos - fast, efficient, flawless service. There is never a problem and if there is, THEY FIX IT.

In the age of Amazon its nice to see other specialty shopping sites like Zappos maintain their edge. I've been shopping here for nearly a decade and their attention to customer service and profesionalism is unrivaled. The relatively few times I've had an issue with a product I ordered they were fast to sort it out and make it right, even following up with emails and calls to make sure I was satisfied. You've earned a loyal customer!