ZapposReviews 717

I absolutely love ZAPPOS! Have been shopping with them for years. Their shipping speed is lightening fast! They back up their shoe guarantee with a 365 return policy. Additionally, returns are free! You can't really beat that policy. Whenever I purchase the wrong size on a particular shoe, ZAPPOS has a great exchange policy. They will ship you a new shoe immediately and give you some time (I believe 10 days) to return the shoe that doesn't fit.

Furthermore, every time I've contacted their customer service, I've always received the best support, friendly and helpful. Continue to do what you guys are doing and you will have lifelong customers like myself. I am completely satisfied each time I shop here.

Give them a try. You will NOT be disappointed!

Thank you Zappos for continuing to exceed my expectations.

I was trying to place an order on their Web site, but was having a very difficult time. So, I gave up and decided to call them instead.

The representative I talked to told me that I would need to create an account first. I asked her why. She said that they don't have guest checkout. I asked her what the reason is that they don't have guest checkout. She said they just don't. Again, I asked her why. Exact same answer. Then I said,"Ma'am, you're not answering my question. Most places have guest checkout. Why is it that Zappos does not?" Guess what--she hung up on me! I think that's only the second time in my life that I've been hung up on by a customer-service representative!

Absolutely pathetic. I ordered my shoes somewhere else.

The next day, I called and asked to speak to a manager. I told her what had happened. She was nice, and said that since they record all their calls, they might be able to find out who hung up on me. But she never asked,"Were you able to complete your order?" or "Can I offer you a coupon to win you back as a customer?" You would think that a manager would know to do this.

Maybe my first-ever experience with Zappos was atypical, but I won't be back.

I love shopping from Zappos when I can. The reps are always friendly. The shipping and returns are always free so its no risk shipping especially when shipping for shoes and clothes. Often the shipping is literally overnight which can't be best in most instances.

BUYER BEWARE: Zappos may tie-up your credit for an inappropriate length of time. After receiving the package that I had returned, Zappos took 11 business days to process the return. This is only after I called Customer Service 3 separate times. The first representative told me that the package hadn't been processed yet, but that the Returns dept. was allowed up to 3 business days to process a return. After 72 hours, I called again. The 2nd representative told me that the return had been processed the day that the package had been received and that I could expect a refund to appear between 2-10 business days from the date of receipt. After 11 business days had passed since Zappos had received my package, I had still not received a refund. I called Zappos a 3rd time and was informed that a refund had never been processed. The representative processed my refund while I was on the phone with him. Overall, Zappos held hostage nearly $2,000 of my credit for 11 business days after receipt. This is an absurd practice and causes unnecessary hardship to be experienced by the customer. I won't be ordering from Zappos again.

I'm very happy with my Zappos experience. They honestly do have the best customer service and the best prices. Would definitely buy from them again