Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Zalando UK Reviews Summary
Zalando UK has 53 customer reviews and ranks 592nd in the Clothing category. Common review topics include customer service.
I have been waiting for my refund for more than 3 weeks now. Contact customer service use less giving me stupid explanation why I haven't received my refund because of technical error. Lair they sale counterfeit products. This site should closed down as they have failed to value there customers. Keep lying many more customer like me waiting for refund. I do not contact Zalando any longer because it's point less. They are doing illegal by keeping my money and I can't get resolve with them because they are lair so I now contact my bank to get the money back. People who still continue shopping with Zalando stop wasting your money. It's better to buy from Nike, Adidas and all the big brand from there online site where many offer 60% discount and refund within 2days and you have genuine products and peace of mind.
Appalling company. They received returned item but have not returned the money. For me that's theft!
I have been e-mailing them since 27/05/20 (today is 14/06/20) and have not even received an acknowledgement.
I sent them 8 e-mails and nothing. I have also copied in CEOs: Rubin Ritter, Robert Gentz, David Schneider and NOTHING. They are all thieves and the fact that the CEOs can't care less about their customers says everything you need to know about the culture in this company.
DO NOT BUY ON ZALANDO!
Despite being a regular/loyal client of them Zalando simply refuses to refund my order. They sent me huge sizing, noted return pickup already 4 times, no one is appearing. I am not in a position to go and drop the parcel, since had to sent it to my cousin in UK (They accept UK returns only what a surprise :) ) who is a student and nearest drop off point is far far away from him. Hermes courier did not appear 4 times and they simply do not care, doing everything to prevent the refund.
I will contact my bank and apply for a chargeback. That is the only option they left me
Despite that, their customer service guys are terrible, rude and not client friendly.
Great way to treat a loyal customer guys!
They have so much different clothing styles for a great price. They dont overprize their items and its a great quality. Fast shipping and Good service.
Very good Quick and brand new and always happy with everything i buy from there. I Recommend it to every one :)
Satisfied with the blouse, fabric is great and looks great on me. Thank you and I will surely buy again.
I never had a problem with Zalando. They always send your orders very quickly. I always get all my orders within a week of ordering
Someone made an order using my email address with this company and the customer service department is both impossible to get in touch with not to mention disregarding of my concerns on a possible identity theft and possible compromising of my credit card information. This is NOT a secure or responsible site and service... if you care about the privacy of your information and security of your financial accounts.
Good customer service, don't like the website design too much
Zalando is great for online clothes shopping. Great choice, easy to use website, good quality products and very easy returns. Used many times, never disappointed and always received within a few working days.
Zalando web stores are all over the world I think, all my orders from them was handled on time, delivery was on time and payment went through without a problem. Returning an item with their country specific postal choices was also easy, they exchanged it to right size without a problem or delay.
I just wished they had more selection of ''less expensive'' items, not so much just brands that add to the price.
