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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Portugal
1 review
0 helpful votes
Follow Bruna A.
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I love shopping on zaful. The itens are true to the size, fits really well and they are exactly like the pictures. The itens came really fast and I hadn't any problem with my order.

Date of experience: September 3, 2020
Illinois
1 review
0 helpful votes
Follow Yaryna D.
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Not sure why everyone gives this place 1 stars when they have some of the most affordable prices ever. Its legit, inexpensive and the clothes are cute. I do not expect a Gucci shirt to be the same price as this -- you get what you pay for. And what you pay for lasts some time, depending on the product! I have personally found some awesome products that have lasted a long time! Lots of discounts and options. Always new stuff coming in! Havent had any issues with shipping. Only thing is sometimes sizes run large. Otherwise, great place to put together a good look for an inexpensive cost!

Date of experience: August 28, 2020
Canada
1 review
0 helpful votes
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Absolutely Atrocious
August 27, 2020

I beg of anyone who considers to shop here... GO ELSEWHERE. You will regret it and will wish you listened to me.
This place makes forever21 look like gucci.

Date of experience: August 27, 2020
Charlie F. ZAFUL Rep
over a year old

Dear Riley,
Thank you for notifying us of your complaint.
We regret that the products did not meet your expectation.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product,we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here: http://www.zaful.com/returns/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best Regards
ZAFUL Customer Service

Croatia
1 review
0 helpful votes
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Shame on you Zaful!
August 26, 2020

I orderd 3 months ago, the package never arrived to me. After I called my local post office, customs and all involved in the process I reach out to Zaful. I reach out several times for the real answer, but I never got one! Then I send a ticket and the same story all over again! They said I need to wait for my package (no matter how long it took) and only then send the package back to get my money back! Haha! You are responsible for your shipment until the buyer recives it!

Date of experience: August 26, 2020
Charlie F. ZAFUL Rep
over a year old

Dear Diana,
We sincerely apologize for this delivery issue.
We always reflect on the vital feedback that customers provide us in order to improve our shopping experience in the future.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
We are looking forward to assisting you.
Best Regards
ZAFUL Customer Service

Canada
1 review
0 helpful votes
Follow Carly S.
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Would give 0
August 23, 2020

I ordered over $150 worth of product. It has been six months of not receiving my order and customer service will not issue a refund. They offered me $20 as compensation and will not take responsibility. What a joke. Scam.

Date of experience: August 23, 2020
Charlie F. ZAFUL Rep
over a year old

Dear Carly,
We sincerely apologize for this delivery issue.
We always reflect on the vital feedback that customers provide us in order to improve our shopping experience in the future.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
We are looking forward to assisting you.
Best Regards
ZAFUL Customer Service

GB
1 review
0 helpful votes
Follow Audrey H.
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This is the worst experience I have had with ordering online in my life! I ordered in March two bikinis, the address was somehow wrong. I've been in contact with the Zaful customer service since, I have paid a reshipping fee, it is now end of August and I still have no news and no bikinis. I was also said that I couldn't get a refund! I would not recommend this at all!

Date of experience: August 22, 2020
Charlie F. ZAFUL Rep
over a year old

Dear Audrey ,
We are sorry to hear that you haven't received your order yet.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
We will review your case and offer a solution.
Best Regards
ZAFUL Customer Service

GB
1 review
0 helpful votes
Follow Isabel R.
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Zaful is good, legit and cheap. Both website and app are intuitive to navigate around and you get app exclusive discount codes. On products, some of the products are of good quality while being cheap. But I think it's a hit or miss thing as sometimes the quality is not what I expected. Delivery can possibly be better as I have received orders after over a week. But overall it's good for the price!

Date of experience: August 22, 2020
GB
1 review
0 helpful votes
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Great quality products
August 20, 2020

I was pleasantly surprised by my order from Zaful: three bikinis, all as colourful and stylish as the photos on the website. True to size as well as true to quality, the material does not lose its stretch nor its colour after various washes. One thing however, is that the seams on the bottoms of one of the pairs has come undone, but it was easy to fix and other than that are rather sturdy. The delivery was, though not early, punctual, arriving within the specified days shipping was stated to take.

Date of experience: August 19, 2020
Philippines
1 review
0 helpful votes
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Worth it!
August 18, 2020

I love the clothes from Zaful! I am so glad I found them everything has been spot on, fits wonderfully, styles are trendy and great prices. At first I was skeptical because it's international but my order was here within a week and when I pulled out the clothes and tried them on I was skeptical no more. I'll be back to buy more for sure!

Date of experience: August 17, 2020
California
1 review
0 helpful votes
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Horrible
August 16, 2020

I had ordered before and it was good then I put a second order in and have an account with my info in it from my first order, yet they sent my 350.00 order to the wrong state. I sent an email letting them know and they sent it out again to wrong state. I even checked the address on file and it was correct. So we did this a 3rd time and again wrong state. Then they told me it is my own fault then they said my order was full filed and my ticket was closed so I kept filing tickets and 5 months later I do t have a refund or my items. Worst experience ever. I tried to give this 0 stars but won't let me then I tried to give this 1 star and it won't let me. It only lets me give 2 or more but they don't deserve that

Date of experience: August 16, 2020
Charlie F. ZAFUL Rep
over a year old

Dear Adria,
We are sorry to hear that you haven't received your order yet.
We regret that we can only change the shipping address for unshipped orders.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
We will review your case and offer a solution.
Best Regards
ZAFUL Customer Service

Portugal
1 review
0 helpful votes
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Worth it!
August 16, 2020

I've been shopping at zaful for 2 years now and they have never let me down, costumer support is very fast and helpful, bikinis are amazing quality and super affordable.

Date of experience: August 15, 2020
California
1 review
0 helpful votes
Follow Sara R.
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THIEVES! Stay away. They have never delivered my bikinis and are refusing to give my money back.

Will never buy from them again!

Date of experience: August 15, 2020
Charlie F. ZAFUL Rep
over a year old

Dear Sara,
We sincerely apologize for this delivery issue.
We always reflect on the vital feedback that customers provide us in order to improve our shopping experience in the future.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
We are looking forward to assisting you.
Best Regards
ZAFUL Customer Service

Peru
1 review
0 helpful votes
Follow Adrian Z.
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Me gusta porque te llega en la fecha indicada y aparte su ropa es muy bonita y barata.Se les recomiendo

Date of experience: August 15, 2020
VE
1 review
0 helpful votes
Follow Mariel L.
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Zaful is amazing, its a great option to shop online, the clothing is exactly like the pictures, the sizing is accurate, everything fitted me perfect, it has really good prices, and the clothing material is high quality, I purchased twice and plan to keep shopping at Zaful, the shipping was so fast and they have sales all of the time so you can buy trendy and affordable clothing, my clothing from zaful its my favorite, I definitely recommend buying here, its worth it!

Date of experience: August 13, 2020
Canada
1 review
0 helpful votes
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Excellent Experience
August 14, 2020

Right before the pandemic started I placed a large order with Zaful that included many bathing suits as well as some apparel. I ordered stuff for myself and some friends and we were all very happy with the quality of our purchases. It did take a bit longer to arrive but this was to be expected with the current pandemic, so I wasn't too upset about this. I highly recommend this site if you're looking for trendy and cute clothes, especially swimwear!

Date of experience: August 13, 2020
GB
1 review
0 helpful votes
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LOVE LOVE LOVE
August 13, 2020

I absolutely love this site! All the clothes I've ordered have arrived as described and shown in pictures on the site and the sizing has been spot on and fit me every time. They are made of a very comfortable material which is very flattering. Each delivery is dispatched and received very quickly with each item in it's own individual bag to stop creasing in transit. I am very happy with all my purchases and will continue to shop at Zaful.

Date of experience: August 12, 2020
Puerto Rico
1 review
0 helpful votes
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Traje de baño
August 11, 2020

La ropa y traje de baño que pedí me quedo super la talla fue exacta osea ni muy grande ni pequeña es fue realista incluso ya hice una segunda orden

Date of experience: August 10, 2020
Canada
1 review
0 helpful votes
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Order No.: U************** Date: Feb. 24,2020

I ordered 4 bikinis from Zaful

1. Leaf Print V Wired Cami Bikini Set
2. Ditsy Print Cinched Bralette String Bikini Swimsuit
3. Ditsy Print Ruched Lace Up High Leg Bikini Swimsuit
4. Tie Frilled Ditsy Print Bikini Swimsuit Blue

All 4 bikinis were pretty cute. The bikinis were all super cheap and the fabric is pretty good considering the sale price. Definitely get your value for your money. The reason I did not give 5 star is because I wish Zaful.com let you mix and Mitch sizes in terms of bikini bottoms and bikini tops. That would make it way easier for someone like me with really small top and big bottom. Anyways, Overall pretty good though and I wear them a lot. Perfect summer bikinis!

Date of experience: August 10, 2020
Colombia
1 review
0 helpful votes
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Overall great! But..
August 11, 2020

I had a good experience with them, the clothes are of good quality and the customer service too.
However, the only problem I had is that when the order arrived, it was held in customs and I had to pay an exaggerated amount to be able to release the package.

Date of experience: August 10, 2020
Spain
1 review
0 helpful votes
Follow Irene B.
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I have ordered some bikinis from Zaful and they are amazing. They are so lovely and they fit perfectly. The material has very high quality and they arrived very quickly. I absolutely recommend it!

Date of experience: August 10, 2020

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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