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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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California
1 review
0 helpful votes
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The quality is nice
I ordered a medium and the top fit perfectly but the bottoms were a little snug
The color was a little lighter than the picture but it still looks nice

Date of experience: March 24, 2017
Czechia
1 review
0 helpful votes
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Satisfaction
March 26, 2017

I want to share my personal experience with Zaful.com
I am really excited and thankful for this awesome shopping website.
Firstly, I really like their relation with me. They are kind and always help me if I need it.
Also the delivery is quite fast (approximately 1 month).
The biggest problem of internet shopping is that many people have the doubts that the products will not look as same as in photos.
I have to say that this problem is not Zaful's problem. The stuffs look as same as in real.
I am really looking forward to my next orders!

Date of experience: March 24, 2017
Ireland
1 review
0 helpful votes
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I received my order today and was please with what arrived by only half my order came! I am very confused as i am missing to bikinis which i paid for?

Date of experience: March 24, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear tasya,
Thank you for taking your time to write your review.

Due to the stock issue, we despatch the item that we currently have stock on to ensure a timely delivery.

We have shipped the rest items out in the second package on March 24.

Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?

Thank you very much for your cooperation.

Best Regards
Zaful Customer Service

California
1 review
0 helpful votes
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Zaful is Amazing
March 26, 2017

The clothes are top-notch and the service is incredible. I haven't had any problems with this website and look forward to using it in the future

Date of experience: March 24, 2017
Louisiana
1 review
0 helpful votes
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AMAZED
March 26, 2017

I received my order in a very timely manner. I ordered an olive green bikini. The material was great. I am a size 34 D top and medium bottom so I ordered a medium suit and it fits perfectly. I am so happy with this purchase and cannot wait to rock my new suit in Mexico this summer! I have since purchased 3 more suits from Zaful. I find the company to be very reliable. I will definitely be shopping with Zaful a lot more.

Date of experience: March 24, 2017
Florida
1 review
0 helpful votes
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I was really worried about my order after waiting a couple of weeks with do delivery, especially after reading all of these reviews. However, I used the live chat feature and was immediately connected with a customer service representative named Sammy who was incredibly helpful and informative. She located my parcels being shipped and gave me clear instructions on where I could track them/ when I should be expecting them. She also notified me that 2 of the items I had ordered were out of stock and helped me get refunded for them. If you're worried about your shipment, I highly recommend using this feature on the site!

Date of experience: March 24, 2017
France
1 review
0 helpful votes
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I pruchased lots of clothes since 2014 and NEVER HAD a problem with them
Never been disappointed they do everything they can to make your exeprience great

Date of experience: March 24, 2017
Singapore
1 review
0 helpful votes
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Love the range of bikinis and swimwear provided at very good prices. Delivery was surprisingly fast as I got my first parcel within 10 days from order with standard shipping. I am based in Singapore. Aftersales service is also very prompt. Highly recommended!

Date of experience: March 24, 2017
Sweden
1 review
0 helpful votes
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I ordered some bikinis and tops a month ago. I didn't expect the delivery to be fast due to all the bad ratings, but today when I finally got my package it was only half of the stuff in it. I've tried to track the rest of my order, but the last thing that happened there was 3 weeks ago and it's written in chinese. Where is the rest of my stuff?! Don't want to get robbed on my money like so many others. Really bad. Please get in touch with me so we can work this out.

Date of experience: March 23, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Ellinor,
Thank you for your feedback.

The tracking information on the webpage will take a few days to be updated. Please rest assured that the package is on the way to you.

For more details, we have sent you an email with our solution, would you please check and reply it?

We look forward to hearing from you.

Best Regards
Zaful Customer Service

Florida
1 review
0 helpful votes
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Amazing
March 23, 2017

I have ordered several swimsuits from zaful and they all are amazing quality. The shipping does take a bit but you have to understand that your package is coming all the way from china so be patient. I highly recommend zaful for swimsuits! Their prices are unbeatable. P.S. 90% of the time their sizing charts are accurate (not all the time) so follow them! Don't just go with whatever size you normally go with.

Date of experience: March 22, 2017
New Zealand
1 review
0 helpful votes
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I ordered a makeup blanket and oval brushes from Zaful and can I just say that the quality of these products are really amazing and look exactly like pictured. The brushes feel so smooth and the mermaid blanked is so warm and nice. Definitely recommending buying from here because I thought that it wouldn't be that good because of other reviews but their service is actually amazing!

Date of experience: March 22, 2017
New Zealand
1 review
0 helpful votes
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Good stuff
March 23, 2017

I ordered off zaful before and was very satisfied with my product. I got a white bikini and the bottoms were definitely too small and see through but i knew that was a risk buying any swimwear in white. Overall i was very happy with my experience. Shipping took a while but that was to be expected and still took half the time of my ebay orders.

Date of experience: March 22, 2017
New York
1 review
1 helpful vote
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Beware!
March 24, 2017

On March 6th, I ordered $54 worth of items and I recieved an email the next day stating that my order has shipped. However i've been waiting for 2 weeks and my order has still not arrived. And the "tracking number" they provide does not work. I've messaged the company regarding the shipping/tracking issue and did not receive a clear answer when my items would arrive. They basically told me to wait until my items arrive. Shop at your own risk! I would not recommended buying from this website. Spend your hard working money elsewhere.

Date of experience: March 22, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Olivia,
We apologize for the inconvenience we may have caused to you.

The tracking information on the webpage will take a few days to be updated.
Please rest assured that the package is on the way to you.

For more details, we have sent you an email with our solution, would you please check and reply it?

Thank you for your support and patience.

Best Regards
Zaful Customer Service

Pennsylvania
1 review
0 helpful votes
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Good for the price
March 23, 2017

By far the best part of Zaful is the price of the items of you can find, as their selection is really wide and they offer many trendy pieces. The quality, for the most part, is good, but it is by no means perfect. That being said, I had a few issues with my order (one of the straps of a bathing suit I purchased was sewn on incorrectly), but those were all resolved. The time it took for Zaful to fully resolve my issue and the time it took for my package to arrive could use some improvement, but overall, I am very pleased with my shopping experience.

Date of experience: March 22, 2017
GB
1 review
3 helpful votes
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I recently purchased 4 bikinis and swimsuits from Zaful and i have only received 1! They are almost impossible to contact. I feel like i have been completely ripped off. Where is the rest of my order?

Date of experience: March 22, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Elena,
We are sorry to hear you've had difficulties to reach us.

Our customer service is available 24/7 on the livechat and via the tickets.We reply to all tickets within 24 hours.

If you prefer to contact us on the phone, please call us from Mon-Sun 07:30 to 18:00 (UTC +8) on our USA helpline number: +(1)-888-830-0888(US Customers only) +(001)-888-830-0888(International Customers).

Due to the stock issue, we despatch the item that we currently have stock on to ensure a timely delivery.

Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.

Best Regards
Zaful Customer Service

North Carolina
1 review
1 helpful vote
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Great website!
March 22, 2017

So glad I ordered from this site after much hesitation. The products were just like as pictured and good quality material on bathing suits and clothes. Shipping was a little longer than normal, but that was fine. I made a second order and am so happy with my purchases!

Date of experience: March 21, 2017
Florida
1 review
1 helpful vote
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Zaful is awesome!
March 22, 2017

I love Zaful! The items arrived exactly how they looked in the pictures and the prices are so affordable. The material is also pretty good for the price. Very happy with my service, you can also call them or chat online with them if you need any help and they're very helpful!

Date of experience: March 21, 2017
Jamaica
1 review
1 helpful vote
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Refund not receive
March 23, 2017

I fail to understand why I cannot see my refund from zaful after my order status stated refund. How much longer do I have to wait for my refund? I will never buy anything more from this site.

Date of experience: March 21, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Davine,
Thank you for taking the time to write a review.

Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.

To track a parcel please visit here: http://webtrack.dhlglobalmail.com/.

We have sent you your tracking number via a ticket. Please login to your account to check.

If you have any further questions, please contact us and we are more than happy to help.

Best Regards
Zaful Customer Service

NL
1 review
0 helpful votes
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Love it
March 21, 2017

I ordered a bikini at Zaful, even though the bad comments and I wasn't disappointed. Because I live in the Netherlands it took 3 weeks to come in, but the product was exactly the same as on the picture. I ordered two extra bikini's a week ago and can't wait for them to come in. I really recommend Zaful, but you have to wait a few weeks before it arrives. It's worth the wait :)

Date of experience: March 21, 2017
Italy
1 review
0 helpful votes
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I love it!
March 21, 2017

The products have good quality, are true to size and look exactly like the photos. The swimsuits are stunning, expecially the one pieces.

Date of experience: March 21, 2017

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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