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Yoybuy.com

3.7

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Yoybuy.com Reviews Summary

Yoybuy.com has a rating of 3.7 stars from 334 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yoybuy.com most frequently mention customer service, taobao agent and fast delivery. Yoybuy.com ranks 20th among Discount Shopping sites.

service
68
value
67
shipping
69
returns
57
quality
66

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Tunisia
2 reviews
1 helpful vote
Follow ilyess g.
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Amazing web site
July 2, 2017

In this web site i relly found the product thant i need with the best price and quality and for me, this the best web site to buy something.
Thanks dear ilyess gadecha

Date of experience: July 1, 2017
Indonesia
1 review
1 helpful vote
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$ 5 coupon
June 27, 2017

It just for mission, "F**************" this is my username. And this is my first review for this site. I hope not wrong.

Date of experience: June 27, 2017
Poland
1 review
1 helpful vote
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Ludzie uważajcie oszukują! Wysłali mi niby paczke ale byla uszkodzona wiec wrocila spowrotem do nadawcy! Kazali mi caly czas czekac to tydzien az w koncu minelo 2 miesiace i nic! Zero zwrotu platnosci! Zganiaja wszystko na firme zeglugowa! Zlodzieje uwaga na nich!

People think cheating! They sent me with a package but it was damaged so I returned to the sender! They told me all the time to wait this week and finally 2 months and nothing! Zero return of payment! They are all over the shipping company! Thieves attention on them!

Date of experience: May 16, 2017
Finland
1 review
1 helpful vote
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How is it possible that someone has been so lucky that they have managed to do successful business with this company. From us everything went below all margins. We ordered 5 items from them and soon noticed that we have to cancel our order. Unluckily one item was already ordered by them. That item was two months in their store and when it was sent to another agent, who arranged transport, the item was in unacceptable condition. Our agent sent it back. They refused to pay our money back and offered points couple of times and then different amount of CNYs. We refused to take points and etc but just wanted our money back. They never answered to our any question, just changed the "bid" and asked our acceptance. After their last bid they closed case without telling us first. A professional studied the case and when I sent her comments to Yoybuy, they just answered that case is closed, that's all. I'm quite sure that those who have given positive comments, didn't check that prices were like said in original pages. We noticed that their system is not updating all prices when you choose products from original seller's page. So be prepared that first invoice is not correct and you have to pay more what you though. They take over 10% profit already when they change cny to USD. Then they take 10% fee from everything. Their freight costs are 3... 4 times bigger than by others and even from those prices they take 10% profit. It is sick that they force you to use their services with unreasonable prices and then take profit from that. They could call that "business" but we use another word. They are even so sly and cheeky that before you can make payment to them, they ask you to send your photo and copy of credit card although VISA show green light for payment. We refused to send that information because it is totally forbidden by bank. We regret that we tried to do business with them. They still have our money in their account and they refuse to discuss about it. We have been in contact with two other buying agents and they are from another planet, really good and friendly service. Everyone can of course do business with who they want but if you want to get troubles, loose money, burn your nerves, please contact Yoybuy.

Date of experience: April 25, 2017
France
1 review
5 helpful votes
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Pleasant enough buying experience, but one of the items arrived damaged (beyond repair)... insurance was purchased against such an occurrence, but the after-sale service just aren't interested in dealing with this. Very disappointing.

Date of experience: April 25, 2017
Italy
1 review
1 helpful vote
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First order!
April 15, 2017

I did my first order on this site and I was really satisfied!
Perfect flawless product, fast and reliable service

Date of experience: April 14, 2017
Poland
1 review
1 helpful vote
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Yoybuy is just leading parcel forwarder that exist on the market. They package are always on time (average time of delivery is 2 weeks) and always willing to help.

I highly recommend!

Date of experience: April 13, 2017
Canada
1 review
4 helpful votes
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I ordered some items through this service and was promised that the shipping cost would be a certain price which was competitive, but when it came time to pay for the items to be forwarded the price they were charging was 3 times as much as they said making it really unreasonable to pay. When I contacted support they were no help through e-mail, sending a couple copy and pasted sentences of irrelevant info. Chat support recommended that I wait until I order more to pay for it then. The costs were twice as much as you would pay on dhgate or alibaba.

Date of experience: April 7, 2017
Texas
1 review
0 helpful votes
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I've tried other taobao agents and they never have people who can communicate well or in a timely manner. Yoybuy, on the other hand, was able to do both. I would definitely recommend yoybuy as the go-to taobao agent.

Date of experience: March 29, 2017
RU
1 review
1 helpful vote
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Babys toy
March 27, 2017

I ordered very cute toy and use it 1 year, everything is ok, fast shipping, fast bought. I ove this service

Date of experience: March 27, 2017
Mexico
1 review
1 helpful vote
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Best Taobao Agent!
March 17, 2017

It was a great experience. Everything went according to schedule and package even arrived earlier than expected. I had a problem with the product, but they solved it as soon as I messaged them. Very efficient and great agent!

Date of experience: March 16, 2017
Latvia
1 review
1 helpful vote
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Very, very good!
March 14, 2017

I bought beautiful headphones through them. Quickly, simply, qualitatively. Excellent service, with great prices!

Date of experience: March 13, 2017
California
1 review
1 helpful vote
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Nice
March 4, 2017

Used yoybuy service about 3 times now. One of the times my items never arrived so I had to message customer service for almost half a year until one of the agents proplery responded and agreed to refund my purchase. Other two times went smoothly.

Date of experience: March 4, 2017
Panama
3 reviews
3 helpful votes
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Every month I buy yoybuy and usually give me good attention, just keep in mind that many times the Chinese sellers do not meet the sizes but yoybuy helps you solve your problem a lot

Date of experience: March 3, 2017
Switzerland
3 reviews
5 helpful votes
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I have bought several times through Yoybuy. Unfortunately, my experience has not been very good. It all starts out when a Taobao seller says he has a stock of, say, 99. When I want to buy one or two, Yoybuy tells me the seller is out of stock. I have suggested blacklisting this kind of crooked seller, but Yoybuy refuses to do so.

Secondly, in most cases I do not know the Chinese inland postage. I have had at least one case where it reached almost 50% of the price.

Thirdly and most annoyingly, when all items have arrived at Yoybuy's warehouse and I submit delivery, Yoybuy's system makes an estimate of shipping costs. They will not pack up, weigh and calculate the true shipping costs until I have paid the estimate, leading either (rarely) to a reimbursement or (in most cases) to a heavy second postage. The financial risk cannot be calculated. This is all the more burdensome as it could easily be changed. I have told them a dozen times, but they seem unwilling or unable.

Worse yet, Yoybuy has sent me the wrong items that cost me $25 and even after five e-mails wants to give me just $10 to make up for it. Not even in money, but in their ridiculous points!

Just when I thought it could not get any worse, they came up with a new trick: When I had asked if the item was still in stock, I got a positive reply, so I odered and paid. Guess what happened? "Item out of stock.":-o Not just once, but they pulled off this trick a second time! I think they do not even ask the sellers, but always claim they have stock.

Seriously, I have no idea why some other reviewers use words like "best", "honest" or "great" in connection with Youbuy. They must be Yoybuy employees.

My conclusion is: Buy from AliExpress.com whenever possible. Otherwise use Taobaoring.com when there is no other option.

Date of experience: March 3, 2017
California
1 review
0 helpful votes
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Based on my experience with Yoybuy so far, I'd say it enabled and really facilitated my purchase of overseas products.
The items were promptly bought on the same date of order. It didn't take long for their arrival. It was most important that quality was examined before delivery.
When I had questions with orders, I received timely and helpful responses from agents via live chats. Although the shipping cost was a bit high, there were discounts for DHL and EMS.
Overall, using this site was an enjoyable process.

Date of experience: February 17, 2017
Texas
1 review
0 helpful votes
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Always satisfied!
December 25, 2016

Always satisfied! Its literally one of the best agents for Taobao, I've been using it for more than 3 years, and they have never let me down.

Date of experience: December 25, 2016
Georgia
1 review
3 helpful votes
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DO NOT USE YOYBUY
December 11, 2016

Terrible service! Spent almost $200 on clothing to be shipped to USA. Package arrived to NY, THEN got returned back to China. I was confused as to why this happened and immediately demanded it to be reshipped or refunded. Its been over 4 weeks and they have done neither. Im very upset with this company and I would NEVER recommend them to anybody!

Date of experience: December 11, 2016
Belarus
1 review
0 helpful votes
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Review on silver ring
December 11, 2016

Stylish ring in the form of branches with leaves. Seller says the ring is made of 925 silver. Delivered in a pretty handmade box. The ring wiil be good for the size 52 mm - 54 mm of the finger.

The product is made accurately, I havn't complaints about its quality. I've worn it for two month and the ring is in excellent condition. The store has a wide choice, I will come back to them for shopping!

Here is a link to the product - https://world.tmall.com/item/*******267.htm?id=*******267

I wish you a good shopping!

Date of experience: December 10, 2016
Ecuador
1 review
0 helpful votes
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Segun yo, esta pagina es la mejor.
Si te registras te regala un cupon de $10USD.

Date of experience: December 6, 2016

From the business

Yoybuy - Taobao english version helps non-chinese customers easily buy from China and deliver products with our fast international shipping service worldwidely. | China buying agent


yoybuy.com
Founded in 2008
Beijing, Beijing Shi, China
+118
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