Your MechanicReviews 562

Absolute garbage company the worst customer service I've ever dealt with. A simple battery change and oil change turned out to be a nightmare for 7 days I would never suggest this company to anyone until they learn how to treat there customers right. Again I wish I could give negative stars this place is an absolute joke and should stop doing business.Stop scamming people your company is truly and total garbage all the reviews below this one are 100% correct DO NOT GET SCAMMED LIKE WE DID...

I had an appointment scheduled for over a month. The first time, the mechanic had an issue and had to reschedule. The next few weeks we had bad weather and it wasn't going to work. All understandable.

This past week, we were looking forward to finally having our truck fixed. The day prior, mechanic confirms he is coming. The day off - no show. I message him. No response. I contact customer service and they tell me that they are unable to provide the service and I should look for a local shop.

I could have been looking for a local shop for over a month but I had an appointment with them. The customer service responses all appear fairly automated as no one can tell me WHY they couldn't tell me that the service was unavailable a month ago and why the mechanic confirmed the day before. They keep repeating the same automated sounding response.

Mechanic replaced the oil and recommended to replace the valve gasket cover. I thought my gasket was fine, I still thanked him and I was planning to schedule a second service. Then I decided check the engine myself. I realized the oil cap was left unscrewed, but it looked like it was properly fastened. Basically what he did was, leaving the oil cap not secure, so the oil will leak eventually on the road and the next time we open the hood, he would have a good reason to change the gasket as it would look like the cover was leaking. CHEAP TRICKS. STAY AWAY. BUY A OBD II diagnostic device for $30 and you are good. NEVER ORDER DIAGNOSTICS, all they do is plug the device and read the codes. You can do it for $30. Just my 2 cents.

Yourmechanic.com is the WORST MECHANIC SERVICE, EVER!

Firstly, their so-called "Auto-Electrician" Genora, of "10 years" experience, arrived 50 mins. Late to do a starter replacement job on my daughter's Mazda 6 sedan; and then proceeded to do a job that was nothing more than a CON-JOB! He couldn't speak proper English; he was unclean and dirtied the inside of my daughter's car with his nasty, oily hands; and, after replacing the starter, the car started and was making a terrible loud "grinding" noise. Genora then proceeded to "lie" to my daughter that she needed a new part and did not take back out, what he kept saying was, the "faulty" spare part; and, demanded that he be paid his $85. When the office was called, the Yourmechanic.com Admin. Staff then compounded the situation by replying to my daughter that she would have to pay an additional $70 to have another Auto-Electrician return to both check/evaluate the job of Genora; and also, to remove the supposedly "faulty" starter.

Yourmechanic.com hires "SCAM ARTISTS" who only know how to take advantage of women who are ignorant of car operation & problems, and are "MONEY HARLOTS" who know how to eke extra money out of innocent, unsuspecting clients/customers. When you scam God's faithful people, you are going to pay an ultimate price for your unrighteousness and evil acts of service!

This must be a scam because the mechanic never showed up and
When I called the company to tell them that it has been almost two
Hours after the appointment time and I am not able to get in touch with
The mechanic. I sent him several text messages, but I did not hear from
Him. When I called the main number and told them that I at a place of
Business and I am not able to stay any longer and I would like to cancel
The appointment for now. They said that you will have to pay $20 for
Cancellation! I told them that your mechanic never showed up or never
Contacted me regarding him not coming - so I should not be responsible
For the $20. The lady said she was sorry, but she has to charge me $20.
In my opinion, this company is a fraud! I have disputed the charges with
My credit card company and I will be reporting it to the Attorney
General and Better Business Bureau in the next 1-2 days. Stay away from
This company as they are not honest people.

The company Your Mechanic is a scam.
I called and made an appointment to have a new battery put in my car. They assigned a mechanic, I made a special trip to the location of the car was only to find out they cancelled the appointment because they could not get a battery for the car. I can only assume they don't know there are auto part stores all over the place. So we rescheduled for the following week. I again made a special trip to the car's location (about 75 miles away...) only to have them again cancel because it was raining. I told them the car was garaged. So they agreed to come out, but they did not get the battery and would need another day or 2 to get the part. So we rescheduled for the 3rd time for the following week. Again I made a special trip and got to the car's location the day before the planned appointment. I called them to make sure they were coming out as planned. Now they tell me that the mechanic that was going to come out on each of the previous appointments did not handle my area. I blew my top! Their response was for me to call their mechanic and work with him. They could not send another mechanic. I told them that all this time I have been getting emails from them and their mechanic about this and the previous appointments, so how is it that suddenly the mechanic does not cover my area. Then the story changed. Oh the mechanic was in an accident and they did not have enough time to get the battery. On each of these occasions I asked to speak to a supervisor, but to no avail.
The people working in their office are the stupidest people on earth. The company is nothing but a scam. I tried to put in a review on their web site, but you can't. I suspect all the video reviews and written reviews they have on their site are paid for. DO NOT DO BUSINESS WITH THIS COMPANY. I suspect that if he continues to operate his sham of a company, Art Agrawal who is the CEO and founder might be wearing an orange jump suit soon.

Here is what i sent to them over facebook: We already talked about it over email but you kept sending me same and same email message again again saying to make an appointment with $80! You did not even answer my question. I called you and you said you would contact the warranty to get refund. But you never did! You just kept sending me same email message. That is a bad customer service! You should have read my questions and answered me properly. In overall, the mechanic lied to me. He said it would run if he replaced two parts. So I approved the cost of $292 for next day and he came back and replaced two parts for one hour and before he left, I tried to start the car and it did not even run! Unbelievable that I felt for that scam. Then why did you keep sending me the email asking for $80 for making another appointment! Gee... Do you think I want to pay you $80 for you to come and do scam again? No thanks. All I asked for is the refund of $292 since mechanic lied to me. And you refused to pay me back. So, unfortunately, I have to post this here to protect people getting scam by YourMechanic.

I went to an auto repair shop for a brake inspection. They told me that I needed new rear pads and rotors on my 2015 Nissian Altima 2.5. They quoted me $531.68. NO WAY! Luckly my job works with mobile mechanics and I know they exists. I was skeptical at first about the whole thing. I booked the mechanic anyway (with my fingers crossed) hoping that it's legit and not a scam. The mechanic arrived and he was very professional, honest, and friendly. He had job done before I knew it, and I only paid $144. There is an option where you can choose to have the mechanic bring the part(s) or you can supply them. I opt to buy my parts. So I spent a total of $280. But I will definitely be using them again in the future.

I started off very happy with this company. I had them do a few oil changes and began telling everyone about how convenient they were and recommended them to anyone who needed a mechanic. Unfortunately I am now warning people to just pay the extra money and go through a garage or mechanic that will back their work. I had my timing belt done and 13 months after it was done my car began making an odd sound. I took it to a mechanic and the diagnosis was that my belt was tightened way too tight and would need to be replaced. I followed yourmechanic's claim policy and had the garage email a copy of their diagnostic to the company. Their response was that it was only covered for 12 months. I think this is ridiculous as timing belts should last FAR longer than 1 year. I made numerous phone calls asking to have them make an exception to their 1 year rule as I was only 1 month past, all i got was promises that they would look into it and call me back. I never got a callback (I called 7 times with promises of callbacks each time after being transferred over and over again to the next up) I was on hold for about 45-60 each time i called. I now have my car in a garage getting their hack job redone. My recommendation: don't use mymechanic, spend the extra money and take your car to a garage that will care more about customer satisfaction and back their work!

Had brake work done less than 20 days ago, now brakes are leaking fluid. I requested warranty repair. Hopefully They will find the problem and understand it is related to their previous service and not try to rob me. I will update this review once the mechanic has been here, and let everyone know the out come. Update to previous review. I had to call and inquire about my warranty claim after no one contacted me from the 7/20/2018 inspection. I was told by the warranty department that the mechanic who did the inspection had not submitted his findings. After insisting several times that I had already read his report on the your mechanic website, I was then told that they needed to get more info from Brian and I would certainly get their decision today. I did receive a message from John stating the brake shoes they supplied were fine and my problem is the wheel cylinder. When you replace brake shoes you contact the wheel cylinder, there is no way to not come in contact with the cylinder the brake shoes rest on it. When Damien came, the brakes were not leaking, months before he came, the brakes did not leak. After he leaves from replacing brake pads when I go to move the car, the brake fluid is dripping on the ground. Someone please tell me how is that not related to the work they preformed. They are refusing to repair the car to it's original condition of not leaking and I was charged $80 for a service call that was to examine the problem the mechanic caused! This review is from Mr Andrews of Upper Marlboro, Md

My mobile mechanic, Tabitha, made the auto repair experience convenient, pleasant and very satisfying. Her terrific professionalism is matched by her great courtesy and good nature.

I just don't have time to call around, get quotes, drop of my car, wait and muddle through all the other trappings of traditional car care. Your Mechanic's mobile mechanic service eliminates all that. I negotiated my quote online and scheduled service at both my home and workplace. Beyond all that convenience and affordable prices, I felt very confident in my mechanic's advice and trustworthy service.

The service worked well for me and I would use it again.

This business have no professionalism. I have a warranty claim opened by their mechanic and myself that the reported issue is not yet resolved. I have requested refund and no one is responding to my email. I paid more that 600 to replace oxygen sensor and brake pads to fix check engine and brake issue. You mechanic was not able to resolve problems reported on the car. And they are not responding to emails to *******@yourmechanic.com. I WILL NOT RECOMMEND THIS BUSINESS to anyone with European cars. They do have skills for those cars specifically in Sacramento, CA metropolitan area. I am stuck waiting for their warranty claim request so that i can get my car smogged for registration. Very unreliable and unresponsive. Stay Away. It is hard yo get appointments with mechanics it sometime take week. 3 times your mechanic cancelled the appointment as mechanic was not available, which was available while booking online appointments. My appointment was 3 day in advance and i received a call a day before to cancel. Please do not waste your time trying to schedule appointments as if your issue is jot resolved you will be stuck wiyh warranty claim. Very bad experience.