Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of Yodle

Yodle

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Yodle?
grey stargrey stargrey stargrey stargrey star

Yodle Reviews Summary

The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
133
value
116
quality
111

We monitor reviews for authenticity

Michigan
1 review
4 helpful votes
Follow jon b.
Unfollow jon b.
Share Review
Report Review

I am a plumbing contractor and my business partner transferred a sales rep to me that started off by saying, I can explain this to you in a minute, 15 minutes later with him talking and no questions from me, he came to the end of his script. I asked for his company website, and like all good reputable company's advised him I wanted to read some reviews about his company. I dont look at all the bad reviews as part of my decision making, because I too am in business and understand that for every 20 customers 19 are satisfied and 1 is not. That 1 will tell more people than the satisfied people. When "Ryan Madding from yodle" heard this, he got defensive and didnt want to hear what I had to say. I was thinking about the service, however if this is the way there customer service works I dont want it! I asked them not to call me again!

Date of experience: April 3, 2013
New York
3 reviews
1 helpful vote
Follow Chris G.
Unfollow Chris G.
Share Review
Report Review

I’ll be honest, I had read a lot of bad reviews like these and wasn’t really sure about signing up. But I decided I needed to do something. Even when I first signed up, I was still unsure about the whole thing. It was a really slow two weeks. But I’ve been with Yodle for almost two months now and am really pleased so far. I have sold almost 50k in stonework. The business has started coming in and I’m thinking of adding another crew. If you have any questions my website is www.StoneProInc.com you can contact me through there the site they built is http://www.masonrydallastx.com

Date of experience: April 2, 2013
Georgia
1 review
1 helpful vote
Follow Randy S.
Unfollow Randy S.
Share Review
Report Review

I"m not very tech savvy, but I knew enough to know people were always using their phones to search stuff. So I joined Yodle and I"vebeen really happy with the results so far. I started getting calls and the recordings of the calls even helped me realize i needed to change the message I use when I put people on hold. I have experienced good customer service.

Date of experience: April 2, 2013
Nevada
1 review
6 helpful votes
Follow jerry p.
Unfollow jerry p.
Share Review
Report Review

"I work in pool/hot tub service and repair, and the results with Yodle so far have been great. It's been barely over a week and I had five calls already. Yodle paid for itself in just the first six days."

Date of experience: March 25, 2013
Arizona
2 reviews
13 helpful votes
Follow Carmen A.
Unfollow Carmen A.
Share Review
Report Review

I am responsible for Business Development for a Real Estate Company in Scottsdale Arizona that subscribes to yodel.com. My personal experience with Yodle has been more then adequate, the tracking and reports have come in very handy to follow up on potential clients. My favorite part about Yodle is having the ability to listen to all of the calls that came into our office through our Yodle number and review them for quality service and training. Hope this helps anyone looking into Yodle

Date of experience: March 22, 2013
Alabama
2 reviews
7 helpful votes
Follow Jet H.
Unfollow Jet H.
Share Review
Report Review

Many people are very eager to complain about a bad experience but will not take the time to praise a company or employees that are doing an excellent job. When I saw some of these reviews I could not believe it because what they wrote was completely opposite of the experience our company is having. I work with the public each day. There are truly some people it would be impossible to make happy.

Our company has been with Yodle since December and I have been extremely pleased with every step of the process. They clearly explained the process to me and what I could expect. I was informed up front it would take about 60 days to see a difference and it actually took about six weeks before I started really seeing the additional calls which lead to sales. Most of the calls the company gets we are able to make money off of so Yodle is now paying for itself and I am beginning to see a nice proft from these calls at 90 days. I would also like to metion how responsive the Customer Service Department is. They can generally make changes to our website while I am on the phone and I don't think I have ever been put on hold. Hiring Yodle is one of the best decisions I could have made for my employer.

Date of experience: March 22, 2013
Connecticut
1 review
4 helpful votes
Follow Nathan d.
Unfollow Nathan d.
Share Review
Report Review

Wow!
March 15, 2013

Wow! I am a general contractor in the Boston area and I made the mistake of contacting Yodle. I hung up on the first guy after he wouldn't answer my questions and told me to watch a video while he waited on the phone. I then proceeded to watch the video which answered 0% of my questions. I searched the site high and low to see exactly what they do and what they charge and then I called the 800 #. This guy hung up on me after I said I did not understand some of the things he was saying and when I wanted to know what I was paying for.

Just another bad version of Service Magic! You suck!

Date of experience: March 15, 2013
Pennsylvania
1 review
5 helpful votes
Follow M H.
Unfollow M H.
Share Review
Report Review

I just got a cold call from a sales rep trying to sign me up for their services. I listened to the pitch and then told them I don't commit to anything over the phone without doing some research. I Asked for their website and the rep told me yodel.com.
She then proceeded with her sales script and was to the part about setting up a future phone call to have me sit at my computer to go through options, etc. I attempted to tell her several times that I can't commit to such a phone call and throughout my attempts, she didn't skip a beat in reading her script--very rude.
Therefore, I returned the rudeness by hanging up--I don't have the time to waste with people who don't give me respect.
She immediately called back explaining we were cut off. I told her I hung up because she wasn't listening to me about not being able to commit to the type call she wanted to set up. She then gave a condescending reply which earned another hang-up. She didn't call back.
While I wasn't going to sign up for their services during any cold call, I was going to check them out and I possibly could've been a client. But, after receiving such a rude cold-call, I really wonder what commitment such a company really has. Even if they are the best company in their field, I'd rather not deal with people such as that.

Date of experience: March 11, 2013
New Mexico
2 reviews
18 helpful votes
Follow Howard B.
Unfollow Howard B.
Share Review
Report Review

Fortunately, I did not sign up. I went through the online pitch with the sales person. When I said I was going to take a couple days to consider how this would fit into my marketing plan and budget the sales rep turned on the high pressure sales to try and get my credit card number then and there. When I said I would like to discuss the service with my SEO guy, she said "Isn't that like asking your wife what she thinks of your new girlfriend?" That pissed me off.

I have found that with all these high-pressure internet company cold calls, if you tell them you need to take a couple days to do some research and consider your overall budget and marketing plan, they will freak out and try everything possible to close you before you hang up. Don't do it. Do you research and give your business to a local company or someone with a good reputation.

Date of experience: March 10, 2013
Michigan
1 review
18 helpful votes
Follow Nicole B.
Unfollow Nicole B.
Share Review
Report Review

My only regret is I did not read the reviews before I signed up with this company. They are difficult to deal with and do not deliver on their promises. Under any circumstances do not sign up with this company and waste your hard earned money. I have been trying to cancel my account and as to date a manager is not available to handle my account. What a run around.

Date of experience: March 1, 2013
Radley M. Yodle Rep
over a year old

Hi Nicole – I’m very sorry to read that you’re not satisfied although I would like to respectfully point out that we do also have positive reviews. I want to see what we can do what to remedy this situation. We pride ourselves in offering great customer service and I’m very disappointed to hear about what you’ve encountered as you try to cancel to cancel your account. If you could contact me at 212-542-5449 or [email protected] with your business name and contact information, I will make sure that the appropriate manager in our client services department reaches out to you.

Thank you,
Radley Moss, Director of Corporate Communications

New York
1 review
4 helpful votes
Follow Scott B.
Unfollow Scott B.
Share Review
Report Review

After getting no results for four months tried to quit, was offer a free month, then charged for a month. Tried to quit once more and was told I would get a refund, well that didn't happen. Had to dispute the charge with my credit card company.

Date of experience: March 1, 2013
Texas
1 review
0 helpful votes
Follow C S.
Unfollow C S.
Share Review
Report Review

Yodle has been treating me well. I am satisfied with the results so far.

Date of experience: February 25, 2013
Georgia
1 review
17 helpful votes
Follow Richard G.
Unfollow Richard G.
Share Review
Report Review

They are a rip off
October 9, 2014

They are a rip off. They do not deliver at all. They waste your money and then refuse to take your call to cancel the service. Stay away from this company at all costs!

Date of experience: February 19, 2013
Virginia
1 review
1 helpful vote
Follow Robert G.
Unfollow Robert G.
Share Review
Report Review

I reached out to Yodle because I was doing Google Adwords on my own and it took up so much time. I really needed a company to take that additional workload off. I’m extremely happy that I went with them. We’ve been with Yodle for a few years now and I’d say about 80% of my business comes from them. And as a high-end landscape design company, we’re easily generating tens of thousands of dollars each month. What’s best though is that while Yodle markets my business, I can focus on what matters – managing my business.

Date of experience: February 18, 2013
Pennsylvania
1 review
3 helpful votes
Follow Sean W.
Unfollow Sean W.
Share Review
Report Review

I received a sales call from Yodle and made the mistake allowing them to do their pitch. It all sounded reasonable so I signed up. I should have known that I was in for a bad experience once they offered a significant discount for pre-paying, but I proceeded. Yodle set up an adversite for me based on my website, but the site was awful. I spent hours getting it better with better text and pictures. All of this was a total waste of time because the few calls I did receive over the 1.5 months I was with Yodle were terrible. I canceled my service and have not looked back. I'm sorry I ever did business with Yodle. Stay far, far away from this company.

Date of experience: February 13, 2013
Texas
1 review
4 helpful votes
Follow Sarah D.
Unfollow Sarah D.
Share Review
Report Review

Lies from the beginning all the way through. I looked up reviews before signing- but somehow didn't see this...
Every time I complained, they said" we are one of the fastest growing...". Blahblah blah.
You know, If i took my client's money and didn't provide any work or results, I'd have absurdly high profits, too. Don't get scammed- stay away. This company is just here to make the shareholders and CEO some quick cash for nothing- and then they will disappear. Everyone involved with this company should be ashamed. They are con-artists

Date of experience: February 12, 2013
Texas
1 review
5 helpful votes
Follow Thomas B.
Unfollow Thomas B.
Share Review
Report Review

Like many other people very poor results, I canceled my account in Oct. They said they would give me a free month and see if they could enhance my listing, sure enough the following month there was a charge. Again it was refunded and they said they would review and see of any enhancements that they could make. Again more charges. They will not refund the past two months that I had 1 email come through and of course no one returns phone calls

Date of experience: February 4, 2013
Maryland
1 review
1 helpful vote
Follow Justin S.
Unfollow Justin S.
Share Review
Report Review

My Signal 88 Security franchise offers Security Officer protection services. Not every business can utilize our services so we do not expect a lot of leads. But when we do get a qualified lead our close ratio is about 65%. These leads are buyers who are ready to buy and not just shopping around!

Since being with Yodle for a little over one year we have obtained recurring monthly revenue of over $25,000 per month brought in by just our Yodle campaign.

This success is due to the relentless dedication of my account manger who monitors my account regularly and make sure I am making money. They are always open to trying new things to make sure the phone is ringing and my ads are on top.

Thanks Yodle!

Date of experience: February 1, 2013
Texas
1 review
1 helpful vote
Follow mike G.
Unfollow mike G.
Share Review
Report Review

I signed up my air conditioning company with yodle back in December and I have had nothing but a positive experience. Unlike anything that i have read on here so I thought it would only be fair to post my experience too. I started getting phone calls about a week after signing up with them and they haven't stopped coming in yet! They built me a website and had it up within a couple of days. I can track all of the results easily through the website. I have already recomended this company to two of my relatives. I can honestly say that signing up with Yodle was one of the best business decisions I have ever made.

Date of experience: January 26, 2013
New York
1 review
4 helpful votes
Follow A b.
Unfollow A b.
Share Review
Report Review

I know this has been covered before about yodle dental and how it cab waste your $.
I was contacted several times in the last 6 months about this presentation they wanted to show me about my online presence with my practice.
I naturally blew them off many times...
Once they actually got me on the phone and insisted to make an apt to show me this presentation that they have put hrs of research into about my practice. It was suppose to take 20minutes.
So I thought OK, 20min on my day off.
(The research consists of: looking up your website and screen shot of a good search - really?)
Ended up having me on the phone for TWO HOURS. The plans went from $1999 - $2999 a month
They brought the price down to $500 per month, no setup. (way to promote the value to your product, right?)
I insisted I was not interested many times and in the end did not buy it after really checking into the experience of others while I was on the phone with this guy.
The sales jockey got pissed at me and said if your not going to do the deal this was a waste of time ( I agreed)
And then stated "hope you go spend $500 with some one else" (I agree with that too)
Overall it really just annoyed me.
Say no (or have you office staff screen that and say NO!) they pray on dental offices...

Date of experience: January 21, 2013