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Yodle Reviews Summary
The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.
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I was going trough dashboard with rep Courtney, very easy to use, intuitive, a lot of tips and how to do videos.
Loved her energy and she accommodated our call between clients and phone call i got.
I love yodle.
I signed up with Yodle about 12 days ago and the customer service is second to none. All my emails are promptly returned, as well as phone calls when I have a question. My client service representative, Bonnie Jenkins, was enthusiastic and super helpful in reviewing my dashboard today--she showed me several key steps to improving my marketing campaigns so I can build my business. I am very pleased I took this step to work with Yodle and I believe I will see my business grow in the next few months! If you are thinking about getting some marketing help and haven't checked out Yodle, you definitely should!
My expectations were completely exceeded. Excellent customer service and amazing innovations!
It was a pleasant to deal with Sara she was very helpful and knowledgeable, answering all my questions and helping me understand what it is i need to do to increase my presence on the web
Here at Windy City Drywall Inc, we are very excited to start with Yodle. The customer service was incredible and friendly. The features seem so easy to use, we are excited to try this and help us aim for success!
The cost of this service is $5,500 and it is a complete waste of money, if not a scam. After having this service for 3 months our practice has been inundated with callers calling the wrong number, calling from out of state or calling because they are looking for providers who take DSHS/State ins/Medicaid (we do not). Yodle claims to help and fix it each time, however we have seen no difference. It only gets worse. This has not generated any revenue. Save your money and look elsewhere.
Dawn was very knowledgeable about the product and helpful in getting me started with use of the Yodle online management tools. Even though the company had some bug that prevented our fully utilizing all the tools at that time, she maintained her poise and explained step by step how I will use the tool to good effect once the program comes back online. She was well spoken and very easy to understand. She actually spoke American!
Signed up just 13 days ago and already up and running with multiple new leads generating a day. Easy operation and setup, a huge plus - but most importantly a true way of determining ROI. You will know whether this is paying off and with the attention to detail as well as outstanding seo results to date, i cannot imagine this being something we do not commit to long term.
Great job Yodle, i think this will definitely take caramiamakeup.com to the next level!
Ivan was moving way to fast and talked way to fast. I don't think he has our business categorized correctly. I am calling in to talk with someone.
Hi Susan - thanks for your feedback. I just wanted to make sure you were able to connect with someone who can help you. If this hasn't been resolved, you can reach me directly at 646-770-8974 or [email protected]. Thank you!
The Yodle staff can't be any nicer to work with. They are prompt and call at the scheduled time. They take the time to work with you and make sure that all concerns are addressed during their calls.
Getting set up as a new user was a breeze. Every feature was very easy to use and user friendly. Customer representative was very helpful.
I absolutely love Yodle! From the first conversation with Kevin to the setup with Bonnie everything was easy. They get you setup to make an online presence which in returns helps grow your business. They make everything easy to understand and to use. The dashboard is great, everything you need is a click away. The website they set you up with is very educational and professional, and its very simple to make personal changes to it. We as a business are very excited to be on board with Yodel.
Tried the marketing tools for the fist time today, it was easy to upload photos and
Used the rest of the site tools.
Dawn was awesome and explained all of the features very well.
Easy To Use Tools. Great Website. Customer service representative treated me very well and lead me step by step about how to use everything.
Helps to drive communication and buzz about my business - we can see this will be useful as we move into the busy season.
Once you know about them they are pretty easy to use
Easy to use tool to upload photo's and logo's, as well as sending marketing emails and review request.
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KC - thank you for your comments, I'm sorry that you had these issues. If you have time, would you please contact me ([email protected] or 646-770-8974) with the details on your account and your experience? I want to look into this and see what's happening and what we can do to resolve the issue.
Thanks,
Syvenna Siebert, PR Manager