On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Yodle Reviews Summary
The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Yodle has the best team of advisors we have ever encountered as far as business development. We are HVAC contractors and from beginning to end the team help set us up to be visible on almost 60 different search engines. We love the ability to keep our name out in from of our industry by creating offers and email campaigns set up through Yodle. Our favorite part is being able to go over our sales calls critiquing each one to improve on. We give Yodle 5 stars and recommend them highly to all our friends that are business owners. Yodle has made our life easier in bringing in more clients to our business.
I am a new customer with Yodle and I have to say it has been a wonderful experience. They take the time to explain everything to you and to make sure the program is working the way you want it to. I was a little apprehensive at first but it has been painless and a joy to work with all the staff at Yodle.
Michele was very professional and knowledgeable. She was patient with me in addressing my concerns, and was polite on the phone. Highly recommended.
I am a new customer with yodle. So far I am pleased with my experience. They have been very responsive to my questions, and have been very helpful walking me through all the tools that they have to offer to help my buisness grow.
Michelle Burch answered all my questions, helped me to better my yodle program, And gave me some great advice to help me get my advertisement out to the public. She was a pleasure to talk to and made my day :)
My rep was very energetic with everything we talked about and she was on top of everything she makes me wanna keep this service forever
I needed a few changes to my website. I submitted the corrections and received an email notification that the issue was being corrected. A short time later I received another email an a phone call saying my website was fixed. Very prompt and courteous support staff.
I needed to make some changes to my website. I had sent in some change requests via email and was told that the changes wouldn't be as easy as I had assumed. I called in and Felicia was able to help me recreate the changes to the website that I wanted and them promptly added it to the website exactly as discussed. I had a couple other questions relating to a zip code I wanted to add to our SEO that she was able to answer effectively and then discussed the options available to achieve exactly what we were wanting.
The title will describe how amazed I am have been since my first overview of the company. It is by far the most compassionate company I ever had the pleasure of working with. Keep being amazing and you will reap your rewards. Namaste
THE WORST DECISION I MADE. DON'T GET YODLE.
Don't do it! I signed up, then got their training, wanted out. They wouldn't let me. Now I pay $$$ for a webpage that I don't own and hasn't produced any leads. Literally the worst business decision I have ever made. I still have 2 months left and wish I could get out from under them because it's expensive!
UPDATE -- They took over 24 hours before they replied to this review -- I email them instantly -- Over another 24 hours I still have no response. Please listen, they don't help, they don't respond, they literally just take my money and leave me with nothing! Run now!
THE WORST DECISION I MADE. DON'T GET YODLE.
I received a call today from a Yodle coach who gave me several good pointers and made me feel enthusiastic about the program. The future is bright!
The person helping to set up our Web page and all of the other things, did an excellent job of explaining things to me. She was very patient with me, and very pleasant!
Very nice The real pleasure to work with you folks very impressed
Michelle was very patient, detailed oriented and friendly. She offered everything I was looking for. Thanks!
I was telemarketed to by Yodle last August. A very nice and convincing sales lady promised I would be "so happy with Yodle and the performance of their product that everyone renews" after the 6 months was up. Well that ended up being the biggest lie I've ever been told. Bottom line is I received zero leads, zero calls and no more traffic to my website than I had already been receiving. I feel as if I basically threw away $1200 over the past 6 months. All yodle did was create a bare bones website, far worse than the one I already had and said they were "organically getting me higher up in google". Every time I questioned why I wasn't seeing any results they just said "it takes time". Well obviously at the end of 6 months after paying over 1200 their time was up with nothing to show for it for me and 1200 in their pocket. What a scam.
Hi Troy,
I’m sorry to read your review and hear you didn’t have a better experience with Yodle. I’m particularly disappointed to hear you felt there was any disconnect between the service you received and what was discussed during your sales call. Please know, this is never the experience we want for our 50,000+ customers. While I understand that you didn’t have this same experience, the majority of our customers do have success with our marketing solutions, including SEO and adversities, and you can see some of their success stories at http://www.yodle.com/success-stories. I appreciate your feedback and if you are still facing issues, I encourage you to reach out to me directly so I can try to help. You can reach me at 646-768-3690 or [email protected]. Thank you!
My experience working on the Yodle dashboard was enhanced further by talking with their representative (Bonnie). She was very patient and well versed on explaining the ins and outs. I'm looking forward to working with it in the future to help me with my business.
Okay, let's do the math. In the months immediately preceding them being sold, suddenly a huge number of 5-star reviews appear on this site--all brand new users with just one review. Coincidence?
My congratulations to the folks at Yodle for fooling the folks at Web.com enough for them to shell out $300 million to buy them. If I were a Web.com shareholder, I'd start shorting them now, because it won't be long before they realized they bought a worthless company that is full of good salespeople and not much else.
This company will do nothing for your small business but hurt it. Don't say you weren't warned.
Hi Bud,
I read your review and I’m sorry to hear that you have a negative perception of Yodle. We strive to provide small businesses with effective marketing solutions, supported by a stellar customer service team, and we are happy that our customers are finding success and sharing their stories. However, we do realize that we are not perfect and that every company will receive less than satisfactory ratings at some point. I would like to hear more about your experience, if you would be open to sharing additional details, could you reach out to me? We take feedback like this very seriously and I’d like to try to help. Please reach out to me at 646-768-3690 or [email protected]. Thank you!
They claim to manage your SEO and Website. They pretty much handcuff you to everything. They will mismanage your website, and flood umbrella content on your site that you do not approve of. (We are an Aesthetic Service, and they continued to advertise me as a Dermatologist) They say you can cancel at anytime but they force you to use their phone number they provide so you are tied to them.
Their hours to answer the phones are horrible. If you need a change to your website they will make the change, but they will not double check it.
They own your Google my business account and google plus page, but they lock it so you cant upload your photos. They honestly make everything really difficult. You are better off doing it youself. I would go godaddy with 24-7 support with people that know what they are doing and are a lot cheaper.
Yodle owes me thousands of dollars. Worst mistake I made opening my business. They teamed up with web.com or something, but Yodel will still suck. I took the time to write this, because they really are that bad.
Yodle is a total ripoff! Definitly STAY AWAY. You should actually send me 100$ as a gift for saving your $#*! for writing this.
Hi Forrest,
Thank you for taking the time to provide feedback and I want to apologize for the trouble you have had updating and managing your website. We strive to provide our customers with low-cost, effective marketing solutions that are supported by a team of dedicated customer service staff. While I understand you did not have this same experience, the majority of our customers do have success with our marketing solutions including SEO and adversites, you can see some of their success stories online here: http://www.yodle.com/success-stories. If you could, please reach out to me so I can look into resolving these issues and circulate the feedback to our senior management. You can reach me at 646-768-3690 or [email protected]. Thank you!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Jason, I responded more thoroughly to your other review but again I’m very disappointed to hear you have had a negative experience with Yodle. Forgive me if I missed this, but could you please reach out to me directly at 646-768-3690 or [email protected]? As I mentioned, I would like to escalate your feedback to the appropriate senior managers who can help resolve any issues you may be having. Thanks, GB.