YellowPages.caReviews 412

This is a criminal organization who STEALS your money. I have tried to cancel my account serval time each time I have assured they have cancelled it and then next month I get charged. They auto re newed me after I decided to quit there system which is ILLEGAL It's a never ending horror story. I got zero business from this ridiculously outdated company. Which is the icing on the cake. I truly cant say enough negative things about this disaster of a company. PLEASE take your money and flush it down the toilet before you give a cent to these morons.

Yellow Pages is the worst company to go with to promote your business. I wanted to cancel my ad and they signed me back up for another year without asking me which is against the law! When I called to complain you have to stay on hold for forty minutes waiting to talk for someone. My request was completed but then I had to phone back another 8 times to get the ad down and talk more about billing. They are here only to make money not to help you. Each time I called them the rep. Wouldn't process the information to take my ad down. I have owned my business for a long time and they truly a good representative for any company to be with.

Been paying monthly listing for years, when I decided to stop they said I had a yearly contract that expired in 9 months from now. I never signed any contract with them and have been paying them monthly for 10+ years. I told them I was done with them and to remove my listing. They said no and continued billing me monthly + $25 fee for monthly non payment + interest. Stay away from these scam artists. Does anyone know how to get them off my back?

I am having a hard time with yellow pages with the virtual profile, and am trying hard to cancel it, all yellow pages want is your money, my profile was supposed to be done in June but there is none of the info that I gave them and the info that is on in all the other search engines is wrong, wrong address on pretty much every one, very confusing for customers and spending a lot of time on the phone talking to irate customers that have been lost for an hour and need to catch a plane! So have not paid the portion of the bill relating to profile, lets see what happens now!

I used their 'business listings' service for 1 year. My experience was utter garbage.

1. I can't even change my profile pic for my account without contacting an account manager, emailing them the pic and waiting 3 months for them to manually change it. How is this even a thing? Really? I can't change my own profile pic? Ugh.

2. The turn over rate for employees at Yellow Pages is insane. I had 2 different account managers within 6 months of starting my service. I never even got to talk to the third one. This type of thing is unreliable and frustrating.

3. They only notify you when you owe them money. I did not receive notifications for the following:

A. Payment method had expired. I was charged a late payment fee instead of them letting me know so I could update it.
B. When my account was cancelled, I did not get notified of the change nor any other receipt or closing of the account email. Nothing.

3. There was no statistical effect on my website traffic, during the so-called 'business listing'. Zero uptick in traffic to my website and zero change in search console. This was confirmed using Google services to track the changes.

DO NOT GET THIS SERVICE FROM YELLOW PAGES.

BUYER BEWARE.

***UPDATE***
Here is an article detailing the issues faced when dealing with this vile company:
https://biv.com/article/2019/01/canadian-businesses-blast-yellow-pages-ad-practices

Very difficult to get a hold of. Can't seem to cancel service. Paid over $6000 for a supposed one year subscription which created 0 leads and doesn't show up on google search first page.
Just got another bill for $2566 even though I just paid out $4800 last month for the subscription that was automatically renewed without my consent and was sent to their collections/legal team.
Thought the nightmare was over, but it's not:(
I can see that many other people have had the same experience with this company.
It's been almost 3 years of dealing with this company.
They'll call you when you don't pay the bill, an that's the only way to talk to someone. Repeated calls to the inquiries line is just a waiting game.

Do not offer any information what so ever about yourself. Its not the good old yellow pages anymore that we all loved and trusted. You will be scammed into some form of commitment that you did not plan to sign up for! You will have canceled several time believing that this time it is final and then the money keeps getting taken out of your bank You will have argued over the phone for hours, waiting tons of precious work time! This too can get very expensive, you will spend hours of time on the phone with no results with a multitude of people believing that you are finally being heard, and you are not. There will be no records or invoices or ways to find your account on line? You will speak to three of four people at a time over any complaint.
WASTE of time and buisness expenses!

I was going to sign up for their services but ended up not doing it. They were supposed to send me a contract by email. I never received it. Never heard from them and got a bill by email 4 months later for hundreds of dollars. They then started calling me daily to harass me and then whenever I would try to explain the situation they'd hang up on me.

They have done absolutely nothing for me. They haven't sent me one customer and now they're telling me I owe them thousands of dollars. Over my dead body.

I run a dental practice and if you want to throw your money away then use them.
The previous owner signed a contract with YellowPages and it was tied to the Telus phone account and business number so there was no way of getting out of the contract even though the service they were providing was subpar. We agreed to pay out the contract. But now Telus is billing us for Media Advertising and telling us that they do not generate the charges they are only a 3rd party that does the billing and debits the bank account. We have paid YellowPages directly and the former dentists account is still getting debited because YellowPages is still sending charges through Telus, and Telus is still collecting for them because they said they have a contract with YellowPages to collect the amount they say is due. It's completely Ridiculous and the worst of it is Telus won't help and after waiting on hold for 1 hr I could not get a hold of anyone who can help from Yellow Pages either. AVOID AVOID AVOID this company!