YellowPages.caReviews 412

Did not contact Yellow Pages 3MONTHS in advance of renewal date, thus they continue to bill me, which I have refused to pay. Told that the only way to get out of the contract is to DIE! Or go out of business. As neither one of those is an option I want to take, I talked to my bank and they have taken the steps to refuse payment to Yellow Pages. Thus I keep getting calls from accounts payable. Try to contact service and the wait times to actually talk to someone is 30 -45 min. Got a contact name, Sonya and left numerous messages to her voice mail and get no response. Yellow pages has been around for a long time and I thought they were a reputable company, my bad!

I have the same complaint as everyone else. I got suckered into a one year verbal contract. They didn't charge my credit card as they wrote down the wrong details. Just sent me a bill after a year. I went to better business bureau and settled on $500. Told YP over the phone and email to stop the service as I didn't want it. Here we are in 2019 and they're sending me $1200 bills. I know it's them.

I have reported it to CBC marketplace
www.cbc.ca/marketplace/contact us

As well as Canadian anti fraud
www.antifraudecentre-centreantifraude.ca

How comes the government aren't stopping them?

There are pages and pages of complaints on Google all saying the same thing.

Yellow pages came to me for a website. Before the site even went live they were taking money off my card. They had the wrong content on my site, WRONG HOURS, WRONG ADDRESS, PHOTOS THAT WERE NOT MY SHOP. They told me originally it would be $200-$300 a month. Not long after I was having I was getting bills of $1500-$3000 PER MONTH. Oh but it gets better! GOOD LUCK getting a hold of them. I would spend HOURS on hold waiting. I literally hired someone to take over, and they gave up. No replies to emails, Fax, Even text the rep that called me, no reply. Literally the worst service. I canceled payment on my Credit card, in return the continue to bill, then have a lawyer contact me. There's more to this, but I'm sure you get the point.

Absolutely horrible they took my money and they won't return our calls or emails. My experience is garbage.
I can't even change my profile pics or videos without contacting an account manager, emailing them the pics or videos for them to manually edit it. How is this even a thing? Really?
I can't change my own profile pics or videos, I can't update my profile.
I had a different account managers without any notice, I was sending e-mail one after another without any response within 3 months of starting my service.
I called two time with up to 30 minutes waiting time, the only help I got is I have to respect the contract. I told them they don't even respect their own article by not delivering help. The customer service argue that they did their job that's it and I have to pay. I got to talk to the third one with promises of calling back to help me but never happened. This type of thing is unreliable and frustrating.
They only notify you when you owe them money. I feel trapped.
DO NOT GET THIS SERVICE FROM YELLOW PAGES.
Here is an article detailing the issues faced when dealing with this company, I got this from another unsatisfied client:
https://biv.com/article/2019/01/canadian-businesses-blast-yellow-pages-ad-practices

The only calls you get from advertising with YellowPages are telemarketers and other online marketing companies wanting your buisness. Awful customer service. If you want to talk with someone its an 45 min wait on hold. If they need to put you on hold after you finally get someone its another 15/20 min wait on hold. I cancelled my account and they still were taking money off my credit card. Stay away from this company, I cant believe there hasn't been a class action lawsuit against them yet

I have been told the following from the CSR's they dont have the number for Corporate, wont transfer me to an account rep, no retention team, and i cant speak to a Supervisor. The email address for complaints will go to Customer Service only. This is really bad customer service. They CSR said its his mandate to deal with the call, you're a CSR not a Government Official and as a customer I should be able to get a request full filled without constant road blocks.

The worst response and reviews I ever had in my life. Asking to speak to a manager I was told it is not possible, asking for the recording of my conversation and telephonic contract when I set an account up at YP the agent promised to sent it but then cut me off and discontinued the call!
As a consumer I should be able to cancel my account at any time. But it is automatically renewed and apparently it is on your verbal contract, which they could not provide to me.
Yellow Pages sucks.

I send this writing a year a go direct to them:
Peace be upon you

Nearly since two years ago, I am under tremendous pressure by Yellow Page (YP) to pay them a money which sounds like extortion and blackmail. Emails that have been exchanged between me and YP which I have the copy of them truly show that YP outrageously wants money from me for no reason. I never showed interest in YP to put an AD for my business. I had told them that I did not have money to pay them and asked them to stop pressuring me. I told them I had no interest in doing business with them. I had told them that I was paying Google $200 and kjiji $15 and that those ADs are enough for me. Those ADs are mine and I could edit them as I wished.

Unfortunately, the company YP did not pay attention and continued to insist and tried to force me to pay the money. Few days ago a person called me and with intimidating tone told me that my AD is in YP and that I have to pay. I explained but he did not listen and then i have received a letter asking me to pay them $2532. 63 otherwise they will ruin my credit.

Yesterday I went to court to file a complaint, because apart from pressure that the company brought to me, I have to close my shop. The shop that I have built with the money I have borrowed from my elderly mother. Now I have to lose that investment. God knows how shall I make my life at age 61? Is this what I get in this land of justice and democracy? Yes, I am going after defending my rights through law and court of justice to defend myself against this scam. I have fled from tyranny in my origin country and have come to Canada hoping to find peace, equality and justice here. I am going through tremendous psychological torture. I am reaching out to you with hope that you can provide me with some help to defend myself against YP or if you can direct me to the right place where I can get support to deal with his extremely unpleasant condition.

What an absolute scam of a company! Advertised with them online for 3 years, tried to cancel the service because the ad was all wrong and did absolutely nothing for the company. They continue to send bills for months of service we don't even have! Ive talked to a dozen different people nobody will actually help you. This and 411 are pure scams nowadays! Beware, even as a brand new business, I would never sign up with these bunch of liars. You're far further ahead going to better off without.

This is such a scam! They have horrible customer service, I have tried to cancel several times, and I have been stuck on the phone on hold for at least 25 minutes EACH time. You would think that with high technology and primarily an online business, there should be a online help option that you can chat with a real person within minutes.
They did not review the terms of the contract in detail before signing people up, and sticking it to them. Once I *hope to get out of my contract, I will never ever go with them again and will never recommend them. The automatic renewal of the service should never be happening without a warning, but that is how they scam to get more money out of innocent hardworking business who thought this sounded like a great idea!