XoticpcReviews 64

First of all, spend several months and the computer now requires RMA, Xotic was unable to help took me several times to request that RMA, then when I wanted to correct my review for them, they played dum-dum, all of them like they will put the request to correct it, that was my third time to request that correction as I am still waiting for my computer from RMA. If you know other suppliers use them Xotic will create nothing but stress and you will waste more money. Also heard sager is good, but $1400 machine with upgrades should not break down so quickly. The issue is screen not coming back from sleep, it wasn't software.
User's recommendation: Avoid Xotic and Sager, plenty of choive.

Years back when I was about to buy an Asus I was very excited to find one on Xoticpc. That died out really fast when I placed an order they gave me an email saying would you like a 750Gb instead of an 1Tb. I cancelled the order, because apparently they didn't have what I was looking for instock despite the product being on their sales page. It wasn't out of stock as it said on there. They charged me a restock fee anyways even though I didn't have the product shipped to us at all. Do not trust this company or buy MSI or Asus products.

I purchased the ASUS Republic of Gaming (ROG) Zephyrus GX501 when it came out in March of 2019, from XOTIC PC. The ticket for the machine with tax was $4,118.

From day one, the light leakage from the bezel was excessive to the point of annoying (and I paid $98 to XOTIC to verify this and they clearly did not calibrate or test the leakage). Not being a gamer but a heavy spreadsheet user with regular presentations warranted a 17" screen.

First, on the unit. The screen is very flimsy and at 17" you have to be super careful opening and closing. The pop-up bottom vent on its face is clever but it constantly gets caught and pops out of the hinges. Not good if you ever actually plan to go mobile with your laptop.

Had a number of performance issues, and of course the battery life is awful. At first I got about 90 minutes, and it steadily declined from there. And that is where things went bad.

Initially, it would just go to a shorter and shorter fully charged life, then it hit the point where it wouldnt charge AT ALL. (Does this sound like a battery failure?). After about two months of that, it then would not work even off power. I called XOTIC and then ASUS and they convinced me my 10 month old computer needed a new $200 charger (chargers apparently not on warranty!). New charger accomplished ZERO. So after almost a month of attempts to reach XOTIC, they finally responded (I had to call sales department, support at XOTIC doesnt answer). They had me send computer direct to ASUS in Texas, which I did on March 8 of this year. After a month (it is now late May), I pressed XOTIC and ASUS to tell me status and they stated it wasn't received. About four more weeks passed and Fedex showed up with the box, marked "package refused".

Package was resent to ASUS with signature receipt, and delivered and signed for on June 6. June 26, calls again out for status, and told "we didnt get package". I sent them signed copy from ASUS (marked June 6 by "Christopher") and they notified me that they received on July 11. Despite by their own signature and date completely disavowing that.

They then notified me that 'they suspect' issues might be damage - when they opened case some screws where clearly installed poorly and chassis had flaking paint. They also took a close up of mild cosmetic damage to a corner. Keep in mind, display in perfect order other than light leakage, and issue was battery wouldnt take charge or work off AC.

I suggested that if ASUS machine was poorly assembled this was an ASUS problem... I never disassembled and replaced pieces with identical crappy pieces - let's get real.

To this day, five months without my laptop, neither ASUS nor XOTIC can give me a straight answer to how this is getting fixed. PS, I also did take out the XOTIC "Damage Warranty" which XOTIC wont even acknowledge having any relevance. Light leakage is not damage, it is a "defect", and now that the 1 year warranty from factory is up (because it sat in the ASUS shop for months).

In the end there is NO solution on the table. I have no $4000 laptop, no idea what is being done, and both ASUS and XOTIC just craft lovely letters apology saying "we are sorry for your experience". I have more than 2 dozen of those letters. Not one says what they plan to do other than for XOTIC to fight with ASUS, ASUS to fight with XOTIC, and both of them to ignore me.

Both ASUS and XOTIC PC have illustrated the worst customer experience I have ever encountered in decades. As much as I dislike Apple, and in spite of that sometimes buying more than 100 laptops per year from them, I did so because they took care of me. This experience could not have been more opposite. Both companies do not deserve anyone's business, it is totally and completely unacceptable.

I am taking both parties to small claims court, first time in my life, but this cannot stand, even if just on principle alone.

I Do Nightclub visuals, not always overclocking, but Prema would give me the most out of my hardware at stock clock speeds.(which does exist for my model MSI I proved it to them)(After being told it does not, then told I needed to purchase it at the time of the sale, and strung along, then told That they needed approval, didn't know who they needed to contact, and then an entire chain of lies that they did not know who to speak to AT MSI has been stringing me along
I am a Return Customer from Xotic-PC Who has been fed a world of lies and delays, Telling me there was no Answer from MSI for item I was seeking, I was also told the bios in question I am after doesn't exist(Another lie)... Then I was treated like a ping-pong ball
Claiming They don't know who to talk to at MSI and MSI claiming they needed to talk to them, Well I am tired of being batted around like a ball.
Msi Just after months told me I am not allowed to have the bios in question, meanwhile other agents told me in their chat system approval is NOT NEEDED. That they could sell it to me.

Xotic-PC IS DECEPTIVE, Lies and uses delay tactic games whenever they can. DO NOT BUY ANY SYSTEM FROM XOTIC-PC, you will be treated like a ping-pong ball after the sale.
I am leaving 1 star for this deceptive practice, and if I could leave 0 stars I would.

I don't want to go on too much of a rant but I'm extraordinarily frustrated with my purchase with this company. Bought a laptop $1400 base, upgraded to about $2k with a double SSD, an extra HDD, extra ram, most expensive thermal paste offered, $50 for a rush build, etc.

First day out of the box, after installing Avast antivirus and steam. I updated everything, restarted, then I installed GTA 5, ran it, and had my laptop hit 96 degrees Celsius instantly. Shut it down and went to bed confused. The next day I turned on my computer, and it took 26 minutes to turn on and get to where I could play GTA again. Not updating, just took 10 minutes to get to home screen, 10 minutes to open steam, then the normal time it takes to open GTA. Now I'm frustrated. This is a $2000 laptop that runs poorer than my 5 year old ps4. I start digging around and realize that XOTIC installed my windows on the low end extra space hdd that I paid extra $60 for instead of the NVMe SSD that i spent an extra $200 on. Second thing wrong. Finally I noticed one of the four rubber bumper pads (under the laptop to stop it from sliding and to give it airflow) was missing. I spent $2000 on a laptop that had 3 mistakes on it RIGHT OUT OF THE BOX. Unbelievable.

I finally called them to get it sent back for warranty repair and asked them to express ship it, in light of the not one but THREE mistakes on this utterly sloppy build. I was told and I quote "that we're doing you a favor already by paying for shipping both ways and repairing it". At that point I had it. That's outrageous. That's not a favor, that's called a warranty! What I'M asking for is a favor, which is faster shipping to make me feel better about spending $2000 on a awful laptop. They got the general manager involved, who of course said they weren't going to cover anything more than what they usually cover. Steaming with frustration but not once raising my voice or assuming an aggressive tone, I asked if they could guarantee than I'll have it back in 3 weeks as I need to leave for school and I need my laptop for school. They said, "it's a fairly good chance". A fairly good chance... I asked them, "can you make me a promise since you already made 3 mistakes, won't help with shipping, can you at least promise you can get this done?" I don't even have to tell you what the answer was. Useless heartless customer service.

Don't spend money here. They don't care about you or your happiness with the product, purchase, or company and its customer service. You might be one of the lucky ones to get a good device, but if they screw it up like they do way way way too often, then be prepared to get repeated ignored, disrespected, and ridiculed by a team of people who professionally build and sell bad overpriced PC's.

I repair cars and motorcycles for a living. I wish this company held itself the the same standard that even dirty uneducated mechanics like my peers and I do. If I make a mistake working on someone's vehicle, I apologize profusely, repair the mistake for free, and grant them any reasonable request like a free oil change or some wipers blades, maybe a set of spark plugs. All stuff that costs not even $25, that is a small expense for me, but it's to see my customer happy in the end despite a small mistake. It's not only not rocket science, but it's not even a concept incomprehensible to a child.

XOTIC didn't mess anything up beyond repair but the fact that they don't care about making it right and making me happy is why I'm not shopping here anymore and why I'm no longer recommending this business to my friends.

Listen to every bad review. This company will SCREW YOU out of your TIME and MONEY. Absolutely reprehensible customer service and poorly designed website as well. With plenty of trips and tricks to get extra money out of you that you will never get back all while providing subpar service. The website is designed to be misleading and their buying system as well as emailing system is broken. I believe that if you get your product all in one piece you might not have a problem with these guys, but if you have trouble with your order in anyway at all they will give you the runaround. If you read the reviews on google and other places they always respond to negative reviews to employ some form of damage control (they never respond to the positive ones for thanks or anything). The catch is they don't take responsibility for anything and even do customer blaming. Read it for yourself. So if you do plan to buy from these guys be prepared for that.

This company has no stock for custom machines, there website portrays a different story. I ordered my machine and waited 30 days when i was told that the machine i ordered was still waiting on a few parts. Xotic has a tracking legend that says it will take no longer then 20 days. After talking with someone at xotic i found out they don't keep a stock and do not have that anywhere on there website. I asked them how long until i would have my pc and what if i wanted to do a refund what that would look like. An hour later i got a notification that my order had been refunded. Horrible service would never recommend and don't understand how they stayed in business this long. Absolute joke for a company. I would stay far away. Go with a more reliable company like ibuypower.com

It took a full month and 3 days to receive my build, according to their site of eta your legitimately looking for a mimum eta of 20 working days before its shipped, why I'm not sure. The process took 3 weeks of recieivg the items because they have nothing in stock as they claim for one. Then it took 2 days to build it then 3 days to test it lol? Absolutely terrible to begin with.
I let it go. Before shipping my pc I told them atleast 2 times that I wanted to change the shipping before it actually did it never happened. The day before it shipped I reminded them and they still didnt. I called ups to change and lay the shipping myself but they told me that id have to habe exotic authorize before I could. I was on the phone in 2nd line to be waited it took 15 mins, another 10 mims on hold after being told I was in que or the next representative. I told him the issue he put to me on another hold for 15 mins without coming back to check with me he told me that he spoke with someone that they would contact me to let me know if I could change it because they said they had a contract saying they couldn't when I personally work for fedex knowing you can and with ups even agreeing that they could, i wait 3 hours for a response no email, I call back.im on the phone waiting for another 20 mins finally get a diff person they say they go to check and i get hung up on. I call right after, get placed in number one que for 20 mins, i now know there ignoring me then hang up. I wrote them emails stating that I wanted a manger still yet no response im not the type of person to complain but I had no more patience with this unprofessional company the overall experience with staff, no response of management says it all. They do not care about service or there customers just there money. I wish I would have chosen to go with xdiax. I will never buy support or recommend this company to anyone. They do not deserve anything from anyone.

After trying unsuccessfully to buy a laptop from antonline and newegg, I ended up getting it here. They have real people you can talk to, and want to take care of you. The one downside I will warn about in advance is this: They are much smaller than most online vendors, and they are primarily centered on upgraded laptops. The big guys have automated pickers and will ship it the day you order. These guys require humans to pick the order, do any necessary upgrades, and then ship, so it may take a day or two before it is shipped. Personally, I'd rather have real humans, and personalized service than speed most of the time.

Early morning on Black Friday, I came across XoticPC's deal on the MSI Raider GE-63 and decided to buy it.

A few hours later, while purchasing a laptop sleeve on Amazon, I needed to check the laptop's dimensions to see if it would fit. So I visit the XoticPC store page and notice the laptop is $250 cheaper than when I bought it.

Now, I realize I'm not entitled to any form of rebate. Company policy is that they don't match prices for promotions (they later told me in an email).

But that's precisely the reason I wouldn't purchase anything else from the company. Their policies are ridiculous. Newegg, for example, offers price match for the entire month of November, but XoticPC doesn't even offer it for a few hours!

The worst part is that I could have just canceled my order and reordered with the sale price but customer support took 3 days to get back to me and I didn't realize they had ridiculous business policies. Apparently, employing customer service representatives on the busiest shopping day of the year is too much to ask for.

TL; DR
Ordered a laptop early Black Friday, went on sale $250 cheaper a few hours later, but couldn't get a refund.

Awful company. Stay Away.:: Edited to Add::

After dealing with customer "support," I've cancelled my order.

First they claimed it was against their policy. Then, they claimed it was a clerical error. After that, they claimed the laptop wasn't even on sale during Black Friday. Yet I have email proof that it was.

AWFUL BUSINESS. They probably sell refurbished PCs as "custom made." Don't trust these liars.

Bought a 2k$ laptop, I'm in the USA, day 1 defective product.
I contacted them the next day for assistance.

BSOD, Loud fans, Gets hot, poor quality screen, locked at 8bit colors, entire screen flickers if there's a wide range of colors and brightness on the screen.

They delayed my RMA for over a month and then after 1 month they said my refund was out of the time frame. They diagnosed it as a software issue, this wasn't true and was only meant to delay me. Once the 1 month refund window was closed they offered to repair it if I shipped it back.
They failed to repair the computer, shipping it back to me still damaged so I had to send it to MSI.
MSI determined it was the RAM memory, XoticPC either willfully did this because it was the RAM they installed or are just incompetent. Failing to provide accurate diagnosis on multiple occasions, through email and with the physical device.
So now I've shipped it on 3 separate occasions to get it repaired just so I can sell it.
Now it's october when I purchased the laptop in June. This is the timeline you're looking at if you ever purchase from Xoticpc and have a problem.

They are now attempting to delete and remove all my reviews from other websites. Instead of offering me my request of a refund which I 100% deserve, they attempt to delete all negative reviews. If you see they have better reviews on 1 site than another it's because they delete all bad reviews from websites. They would rather pay some website to delete reviews rather than treat customers on a moral ground. They will talk down to you as they pretend to care just to get you to be quiet.

If they refunded everyone who was owed one due to defective devices, they would be out of business.

UPDATE: XOTIC PC fully refunded my purchase but still required me to pay return shipping for a product which was DOA. They have informed me that they are taking my feedback regarding the ethics of their policies into consideration but have not made any changes at this time.

Processing and support was slow and impersonal. Somehow they managed to top that with unethical business practices. They do not cover return shipping for DOA products unless you opt for a repair/replacement, leaving you without the product you purchased for even longer. They do not fully refund purchases for DOA products. These terms are clearly spelled out on their website but they are unusual and unethical nonetheless.

Feel like you've been sold a Lemon Laptop?
Been taken advantage of?
Received a faulty device, and been asked for more money to make it functional?

Fraud: wrongful deception intended to result in financial or personal gain.

I STRONGLY urge anyone with experiences like these, tell your story to the Nebraska Attorney General's office, department of consumer fraud.

United we stand, together they fall.

https://protectthegoodlife.nebraska.gov/file-consumer-complaint

Like one of the negative reviewers here mentioned, I actually went with Dell initially because it's a well known, established company. However, after 4 weeks with no laptop (high end, > $3,500USD), and multiple calls to India with no help, terrible customer service, I just cancelled my order.

I came to ZOTICPC's website and opened an online chat. They were very responsive, helpful, and knowledgeable. I built a system with better specs, added rush delivery and 3-day shipping and it was still $100 less than what I was going to pay with Dell. I placed my order on a Friday and it shipped out Monday evening, this was a custom build, not something ready to be shipped.

The laptop showed up a day early on Wednesday, looks and works great! That's less than 5 business days from clicking the Order button until it was in my hands on the other side of the country.

Like any business dealing with hardware that, let's face it, is not being manufactured here in the U.S. (by any company), there are going to be some bad apples. Perhaps I was lucky, who knows, what I do know is that every single step of the process was handled in a friendly and professional manner, and I would definitely recommend them to anyone.

I feel guilty for even giving 1 star, If there was less than 1 star i would have definitely chosen that. They have no Quality control what so ever and the employees are totally dishonest. NEVER EVER TRUST THIS SHOP. First i bought from them a laptop (Gigabyte Aero 15X) that had allot of issues like the keyboard clicks don't register, the keyboard LEDs are burned in some keys, the screen had significant back-light bleed, the chassis was not well fixed so it made sounds upon typing. I returned it and asked for the same model but they didn't have it in stock as if mine was the last piece. So i chose the MSI GS65 instead. Honestly the manager was quite helpful in allowing me time so that i can wait to receive the the device before i return the defected one. And i thought after i found this helpful manager my experience with them would change but unfortunately not. The new device arrived and first after turning on i noticed a cluster of stuck pixels in the screen that are always blue, they never change, i tried some software and stuff but no way. Then after a week and then some keys stopped registering completely (Enter + End + Home + Win + Fn). So i returned it and i waited for another one. The other one arrived, with bad issues too, first there is something wrong with the capacitors on this board, it makes weird buzzing noise that were not in the first exact same model, second the laptop fans sound is totally different then the previous model, as if they are vibrating more than usual while rotating and the laptop heats significantly more than the previous one(same model). Third and strange is i noticed the battery LED is not working from day 1. This time i didn't return it, because i am from a different country and each time i would pay shipping both ways and brokerage fees and so on. I opened the device and immediately i noticed that the ribbon cable for the led was not connected, I though ok maybe the careless worker who assembled the device after upgrades forgot it, but then i discovered it was disconnected on purpose to hide a bigger issue. Whenever i bring anything metal or magnetic near this LED the laptop screen turns off! I have absolutely no idea what that is, but what i know, instead of them changing whatever causes this, they just disconnected the battery LED and yes, for some reason removing this LED would stop this issue, in addition to their huge dishonesty, they claim that they test the devices for some hours before shipping, then when you receive the device you find on the desktop a report with the stress test results. But they shipped it very fast that i doubted that they even tested anything so i opened this report and found out that the report is actually for another device of another model an Asus device with totally different configuration and on a totally different date. Which means they don't test anything they fake some reports and just say we test it. They even didn't bother to fake the date and the model of the device in the report. I am considering reporting them aggressively because i won't contact them anymore. Bottom Line: Xotic PC is a Scam, if you want to throw your money on the ground, go buy from them.