XoticpcReviews 64

Three laptops. The first two cost just at $1000. Both of those laptops fell apart as their cases starting dissolving, starting at the hinges. Both of these breakdowns started at ~ 16 months. I don't travel with my personal laptop so this was just normal wear-and-tear closing the lid before I went to bed. The laptops didn't leave my couch.

So I'm such a genius, I figure that my problem is that I'm buying the "low rent" gaming laptops. I drop $2200 on yet another Sager laptop from XoticPC. This one lasts only 15 months before the hinge locks, the bezel breaks, and the second hinge cracks the case.

These are NOT well made laptops. The first two laptops I RMA'd three times. The third $2200 laptop I refuse to throw one good cent more after bad. And these laptops are BAD.

The Sager batteries, brand new, are lucky to last 45 minutes. I can't even smoke a cigar on my lanai without the cigar outlasting the Sager battery.

My $2200 laptop had some kind of issue with the speaker. I could barely hear it at max volume.

THESE ARE NOT GOOD LAPTOPS AND NOT GOOD INVESTMENTS.

Ordered a laptop from them and they sent a worse model than I paid for. I reported this and they refused a refund. I bought from them through Amazon who actually sided with them and kept my money. Well looking more into this company, they've posted tons of fake reviews on themselves on sites like Trustpilot to hide their shady practices. They even report to have trustpilot take down reviews, which they did mine. I then went nuclear, provided video proof to Amazon of their scam, and Amazon refunded me. I sent all of this to tustpilot to verify my 1 star review against them. Absolutely terrible business, avoid at all costs.

I checked with customer service to see if my specific model was in stock right before ordering. I was assured that it was. 3 weeks later I ask again since nothing has changed on my account since ordering. Suddenly I'm told that I'd have to wait until late June for the laptop they had in stock to arrive. Not to me but, to them so that they could them customize it. Didn't even offer a solution or ask if maybe we could look into a different model.

This was a multiple bid process for a company. After speaking with their staff directly, and multiple times, an order was placed on December 13th. They did advise it would take upwards of 20 days, but that all the parts were available.

Instead of waiting till the shipping date before charging our credit card, they charged it immediately. You would think if they charged us for it, that all of the parts would be set aside in a bin to wait in line so they could build it.

No.

The CPU wasn't actually in stock and they knew this, or they were exceptionally incompetent with an inadequate inventory tracking system.

They never told us that our parts weren't available, and wouldn't be till the end of January 2022. Today is Feb 10th, 2022, and they're still not available.

COVID and international shipping delays are not XoticPC's fault, but it is their fault for lying about part availability for a month. We weren't told about the availability problem till the end of December. Just empty promises that we would need to be patient for the normal build process that could take 20 days.

NEVER buy anything from this company. They charge you up front regardless of whether or not they actually have to the stock to fulfill the order.

They're customer service is abhorrent. A bunch of empty platitudes, and they couldn't even answer questions about the laser etching of our company logo on the side after two months.

A horrible deceptive company that only cares to take your money, but not deal with you honestly.

If I could rate them a negative I would but it's not an option.

I purchased the MSI 76 GE Raider Laptop on November 03,2021. When purchasing the laptop the preorder date stated that I would receive my laptop between November 15 -30 of 2021. Well, that time came and passed, and when reaching out to customer service they stated that I would receive my laptop in December 2022. December 2021 came and passed. I reached back out to customer service in January 2022 to see if there have been any status updates. The representative of XOTIC PC stated that I would receive my laptop in February 2022. Throughout this whole process, I've been patiently waiting to receive my laptop since November 2021. XOTIC PC never reached out to me to keep me up to date with the progress of my order. I, reached out to XOTIC PC on January 25,2022, regarding my order status. XOTIC PC told me that the laptop that I ordered in November 2021 is now End of Life and that MSI was not fulfilling any more orders. I patiently waited almost 3 months just for them to tell me sorry that the laptop you ordered is now End of Life. I could not accept that as the answer. I immediately called MSI, and they stated that they still have the model laptop I purchase on their website, and it's not End of Life. I tried to reach out to XOTIC PC to relay the message I receive from MSI. I noticed they begin to screen my phone calls, and I was never able to get in contact with them via phone. The only way I could reach them was through the online chat service. I ask to speak with a manager and the only response I got was an email address for management. I also would like to add that one of the customer service representative hung the phone up in my face. I'm very disappointed and dissatisfied with XOTIC PC and its customer service. They never made me feel like a valued customer, and I will never purchase anything from them ever again.

I bought a $2500 PC from this company and had to RMA it after only having it for a month. After I got it back everything was fine for about 5 months and then the PC started randomly shutting down and XoticPC wanted 90 dollars just to send it back to them to have them fix it and another 60 to have them ship it back to me. So, 150 dollars later I receive my PC back from them only to find out they didn't fix the problem. I'm sure they'll want another 150 just to not fix it again. They only issue refunds to machines bought in the last 30 days. Steer clear of this company.

Please look for your laptop somewhere else. They clearly do not value customers. There is so much inconsistency within each and every representative. Each time you call there is a completely different responce.

I am the owner of a boutique architecture firm in Colorado and we recently decided to begin the exciting shift to MSI workstation laptops. After working with Xotic staff to set up/build our first $5400 machine, it was recommended that we add on extra services to ensure a prompt delivery and the highest quality control, which we agreed to. We received shipment weeks later to find that the laptop had been incorrectly built with a series of partitions (that we did not request) placed on the incorrectly located hard drives.

Xotic accepted fault but offered no support. Initially Xotic requested that our company open up the computer ourselves and begin by switching hard drives around and reinstalling the OS. I was not willing to have our staff do this due to warranty issues and the inappropriateness of this request after such an expensive purchase. After a series of painful emails and calls my company made the decision to send back the laptop due to the lack of faith in Xotic's customer service and professionalism.

When our company requested a return label for the PC, Xotic refused to provide it saying that we needed to pay for return shipping in addition to a series of other charges that totaled nearly $400. All this, just to return a problem product we never ordered, at no fault of our own. I will not name any individuals, but the support staff I personally worked with offered no professionalism and management refused to speak with us.

My company has amazing clients and staff to take care of. Computers are one of our greatest tools, but this process has taken so much time and effort. I will never work with Xotic again. If you are looking for a professional/business solution I recommend looking elsewhere. This company is absolutely horrible.

So, I ordered an Xotic Laptop from Xotic PC. I had the 5900hx with the 3080 16g card. 2 tb m. 2 samsung HD and 32 gigs of ram. I also paid for a clean windows install. With debloating and a screen calibration.

When I finally received the unit, it crashed within 15 min of startup. No apps were installed, it just crashed. Then it kept crashing every 20 min or so. THEN the screen went out. This all happened within 2 days.

So, I did a little research. This company has a timeline of the production of your unit. The company CLEARLY states that the computer will go through 3 to 6 days of testing before shipment. These "People" (term used loosely) spent 2.5 hours after the unit was put together on testing and installing windows... So I know why it crashed now.

When I asked for my money back, they couldn't even give me that! They charged me for services that were not rendered. There was NO documentation on the screen calibration, the fan curve was at MAX and stuck there. How the HELL can a company do this to their customers. They charged me 250 dollars for a computer that I never even got to use..

They will tell you what you want to hear, follow it up with some lies and tell you you are $#*! out of luck when they fail to send you want you paid for! Stay away!

Okay, so i had the worst experience with this $#*!hole of a business. The customer service team is absolute garbage ( ERIN & ALEX im looking at you). They have no idea what they are doing and were no help when i had to exchange my laptop. I would have had more success talking to a broom. They sent me a damaged computer and claimed it wasnt their fault, i sent it in after hours of convincing and they SENT IT BACK TO ME EVEN MORE A
DAMAGED... WTF. PLEASE SAVE YOURSELF THE NIGHTMARE AND NEVER BUY ANYTHING FROM THIS TRASH COMPANY.

I have updated my review to three stars to reflect that the company has fixed the problem and apologized for the issues caused. They refunded the rush fee and the computer is in fact coming on Wednesday. The fact that it took four days and me checking in to make sure everything was happening according to promises, and then "the system" saying they were out of stock, and me being told I would not be getting a computer is not a good customer service model.

God forbid you pre-order from this website. If they give you an eta add about 3+ months and then plan on canceling the order because they keep on pushing the date back. When you ask why they blame the carriers, and not themselves for ordering only 1 product at a time. This was confirmed by me setting auto notify dog stock on other websites which constantly got stock when this website never did. DO NOT BUY THROUGH THEM! Save your time and give your money to a site that needs it, that's what I did and wound up getting the product I wanted in 3 days.

Awful customer service. Sales phone line actually cuts you off after 10 mins wait. No one is on the same page and no one returns your calls. If I had it to do over again I wouldn't have bought a flash drive from them. I would have had better luck ad Dollar General

As a non-gamer directed to the XOTIC PC site by ASUS.com, I didn't know XOTIC PCs were shipped to XOTIC PC in Nebraska by the manufacturer (ASUS is in Taiwan) AFTER client order, are then customized and checked, and therefore take much longer to arrive. At first, I was worried about my order. XOTIC Customer Advocate Alex helped out, though, and found me a comparable in-stock on-sale option that could be shipped from Nebraska to me right away. It's not the exact computer I was looking for, but close, and I'm relieved it won't take a couple of months. (I wouldn't recommend the cash discount option, too, it can add up to 21 days to your order.) UPS says my PC was shipped yesterday. So, many kudos to Alex! Great troubleshooting, smart thinking to fix the issue, and courteous customer care by Alex! I can't wait to see how the PC works when I receive it on Tuesday. If it's absolutely fantastic, I'll up my rating...
P.S. I received the ASUS laptop, and have upped my rating. This is a fantastic machine; very fast, 3 USB ports, amazing sound quality, quiet and really cool-running, and all-around beautiful screen quality. Love it.

Xotic PC has to have the worst customer service in the United States. I recommend no one purchase from them. They refuse to answer any call one they have identified your phone number. I spend $ 2,800.00 on a PC and I am getting nickeled and dime about a bad 2TB drive that has never worked. Trevor H is my sales person. Useless. I totally recommend for no one to use them.

"They sold me a pc they didn't have! I waited 12 days for them to tell me (When I complained) that they didnt have it in stock! It was coming from the manufacturer. Not the way to do bussiness or keep steady customer base. They might want to adjust their business practices or go out of. I CANCELED!" IN STOCK SHOULD MEAN IN STOCK! Not Drop shipper! Go ANYWHERE ELSE! UPDATE: If you finance your PC you lose the deposit. Xotic claims to the PC is "IN STOCK" with a MONTH out wait!

Laptop was late in arriving due to some manufacturing issues around Covid. Not a big deal, I can wait a month+ no problem.

When I did get the laptop, I immediately had issues charging (the ASUS software would pop up and say the connector was not properly seated, and the battery icon would intermittently stop showing that it was charging) so I contacted Xotic PC to try and get an RMA. Took 2+ weeks and multiple emails to get the RMA set up only to find that it wasn't going back to Xotic PC, it was going directly back to ASUS, and that I could have just dealt directly with ASUS to set it up all along.

Fast forward a week later, waiting on info on my repair, when Xotic informs me that ASUS has determined that it was "user damage" that caused me to have charging problems, which is ridiculous since I had problems on day 1. Xotic PC will not help me escalate with ASUS, so I'm left to my own devices to battle with ASUS over the ridiculous $2,700 they want to charge me to repair my brand new, $4,000 laptop. Xotic PC informed me that I can use my once-and-done Accidental Damage Protection coverage to cover the cost, but then if I actually do drop my laptop or something later I'm SOL.

I'm very disappointed with Xotic PC and their lack of support in this matter. I would not recommend buying from them and I will not be buying from them in the future unless they can rectify the situation asap.

This company is horrible when it comes to customer service. They do not uphold their warranty agreement and have to send the machine out back to the manufacture to have the repairs done. I thought they would do the work themselves but I have on two occasions had to send my computer out for repairs while under warranty which took months and still have to pay for the repairs. This is such a scam its pathetic. If you plan on buying form them, beware. I DO NOT RECOMMEND this company. I am highly disappointed and wish I never spent such a large amount of money on a product that I thought was going to be 1, better quality and 2, have better service. Horrible horrible company. If there was a "zero" star that what I chose. 1 star is too large.