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XNSPY

3.8

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XNSPY Reviews Summary

XNSPY has a rating of 3.8 stars from 479 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with XNSPY most frequently mention customer support, social media and real time. XNSPY ranks 5th among Surveillance sites.

service
91
value
88
shipping
53
returns
79
quality
88
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112 reviews

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Greece
1 review
2 helpful votes
Follow Fanis P.
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Not working
June 17, 2019

Was not working good from the first day. Everytime they told me reinstall it and reinstall it. They don't have good refund program

Date of experience: June 17, 2019
Canada
1 review
12 helpful votes
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Good Service
June 13, 2019

Easy installation with good compatibility with the latest iOS versions. No doubt, Xnspy is a blessing for parents as it gives you comprehensive details of the activities of your kids on their phones. I purchased its premium version and started reading conversations of my kids with others on WhatsApp and other messengers. Now I can sit back and relax as Xnspy sends me instant notifications on my kids' whereabouts. It definitely deserves 5 stars.

Date of experience: June 12, 2019
Germany
1 review
3 helpful votes
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Terrible customer service. I JUST SIGNED UP TODAY, within the last hour, monitor my daughters phone. The installation process wasn't working, the site was coming up unsecured so I could not proceed. I chatted with a HORRIBLE customer service rep who argued with me, and refused to refund me my money. I did not use ONE bit of this service and only offered 30% refund! That's horrible.

+5
Date of experience: June 11, 2019
Delaware
1 review
13 helpful votes
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Good Experience
June 11, 2019

As a courier service provider, Xnspy is one of my main tools, and probably the most efficient one. It helps me in tracking the GPS location of my employees with high accuracy. Installation was easy and their support team helped me to access my dashboard. It was a bit tricky to use at first as I am not tech-savvy, but once I got the hang of it, it provided me all the information I needed.

Date of experience: June 11, 2019
Canada
1 review
8 helpful votes
Follow Julia L.
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I tried it last year and I was not very excited. It did the job but I had faced a lot of issues. Recently, I had the need to look into someone's phone once more; tried Xnspy again. I am very impressed with how the app has improved within a year. There are many more interesting features added. All those analytical features weren't there as far as I remember which are very helpful if you are monitoring someone's phone for an anomaly (as you are very likely to find a trend or something very important on their cell phone).

Date of experience: June 10, 2019
India
1 review
3 helpful votes
Follow D P.
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They show case all these features that you can use and all but really when you install the app nothing works. No features work. No live chat support although they say 24/7 it is not. Only support is ticketing system which you will have to wait for days for a reply. Use less company useless app. ONESPY IS SO MUCH BETTER THAN THIS. $#*!ing loosers and a fake. A big zero!

Date of experience: June 6, 2019
Katie F. — XNSPY Rep
over a year old

We would really appreciate if you could provide us your customer ID for verification. Otherwise, your review is an outright allegation; an attempt to promote another similar service that you are associated with. Anyone reading this could visit our website anytime of the day and connect with our support team. As far the features are concerned, we don’t put them on our website unless they are fully functional. Looking forward to your customer ID.

Canada
1 review
11 helpful votes
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Xnspy is absolutely amazing! Before purchasing the app, I was a little skeptical. So I read through their website to get a general idea of how the app works, what devices are compatible, and such. After purchasing the subscription plan for Android phone, I was impressed with the performance. I did face a couple of issues with installation though. I contacted the support team and they resolved the issue within a day. I haven't had any major issues with the app. But it sometimes it gets stuck so I can't view everything in real time. But it's definitely worth the money.

Date of experience: May 31, 2019
Canada
1 review
4 helpful votes
Follow Marry A.
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Ok, so my ex was cheating on me but not very openly. He wasn't always tapping and texting on his phone. So I never found out anything. But I began to notice that his phone battery was down almost all the time so I figured he was spending a lot of time on his phone only when I wasn't with him. So, I searched for something I could install to find out what's going on. Xnspy was a huge help. An eye-opener rather. All the features are pretty cool but it's the call recording feature I loved the most. It really works! The app automatically records the calls in the monitored phone and then I could listen to them later on. Thank you, Xnspy!

Date of experience: May 20, 2019
Canada
1 review
10 helpful votes
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Lots of features
May 15, 2019

It's true. Xnspy has an amazing variety of spying features ranging from basic to advanced level. And I have searched A LOT. None of the spyware out there is offering this much in such an affordable price. Definitely recommended!

Date of experience: May 14, 2019
Florida
1 review
13 helpful votes
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I love Xnspy. I have it for my fleet business. It's the perfect solution for anyone who has to monitor their riders/drivers. There are GPS tracking devices available, but they are different; easy to manipulate, not to forget. But, with Xnspy (an app) installed on a phone, you can monitor your rider's location all the time. Plus, you can read their texts, etc., which adds to the safety that you ask for. I must say, it's actually so good that I am motivated to write this review.

Date of experience: May 13, 2019
Singapore
1 review
3 helpful votes
Follow Mindy T.
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This company is highly dubious. It used the refund policy to bar customers from getting back money for a 1 year subscription when their product failed to work in the first place. When asked, they keep telling you to reinstall, wait for server, it takes time. Simply dragging their feet past the 10 days refund period and then tell you that you cannot refund. Beware, There is also no information on their website on their address and where they are located.

Reading their replies, their common line of defense is that they have already stated how unreasonable they are going to be, on their terms and conditions and if you still agree to purchase then you are agreeing to be screwed. As such you get no refund even if they fail to give you what they purport to sell or provide. They are covered by their terms and conditions which states they can be like this. Be warned. Lots of better more reliable companies around who really want to help. Perhaps they are spending more time writing up fake reviews than really working on their software.

Date of experience: May 9, 2019
Canada
1 review
14 helpful votes
Follow Ademar A.
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No issues so far. The app is nice and I love using it. The installation process definitely takes a little more than just 5 minutes (as they claim on their website) but, the rest is a very smooth ride. My first month is up. I was scared that the app might bug and show itself on her phone but it didn't, not so far at least.

Date of experience: May 6, 2019
Canada
1 review
14 helpful votes
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I've tried several spying applications and the most common problem among these apps is that the battery is depleted within hours after charging. Haven't found this problem in Xnspy though. I installed the app on my spouse phone to check how well it works. The app gives live location and everything that happens in real time. I was also able to record the surroundings of the phone when it was in idle mode. You can also control the phone with commands sent from the app as well. You can block apps too. It's a complete spying app and some very amazing features.

Date of experience: May 2, 2019
Canada
1 review
2 helpful votes
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Useless!
May 2, 2019

Wish I had seen these reviews before purchase. This app NEVER worked and they won't refund a full purchase even if the app does nothing. I asked for a refund less than a day after purchasing but they insisted I follow their advice still didn't work even with repeated installation. They keep asking to reinstall over and over again, finally I hot fed up and said just refund me (as I think they were just trying to make me go past the 10 day mark so they didn't have to refund me at all). I have asked for a refund over 10 times now and they still respond with the same BS of please reinstall app. DO NOT purchase big waste of money.

Date of experience: May 2, 2019
Canada
1 review
5 helpful votes
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Okay, not to sound dramatic or anything. And no, it doesn't have to do with a cheating partner either. I am a mother of a teenage girl who has always been bubbly and popular, but over the past few months I noticed a few changes in her and she just wouldn't let me help her. She wouldn't share anything. As a mother, it is extremely difficult seeing your little-girl-who-shares-everything to grow into this tight-lipped person. So, as a last resort, I used Xnspy and thank god I did. Turns out she was being bullied by a group of students from her school regarding her sudden growth spurt and the apparent physical changes. Things were getting out of hand. If I hadn't intervened timely, my daughter would have done something drastic.
I would surely recommend all parents to have this app on their phone's kids. They won't always tell you the emotional battles they fight while growing up.

Date of experience: April 30, 2019
Canada
1 review
2 helpful votes
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There are limited features that Xnspy offers for iPhones, so I couldn't use all the features that were available on Android. That was a bummer because I've heard great reviews about the app. But the installation process was easy because I only required iCloud credentials of the phone to hack it. This took about 10 mins. I haven't experienced any problems as a lot of the people are saying here.

Date of experience: April 24, 2019
Minnesota
1 review
3 helpful votes
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Complete SCAM!
April 23, 2019

Horrible company. Blames the customer when things don't work and won't issue a refund for something I can't even use. STAY AWAY FROM THIS COMPANY!

Date of experience: April 23, 2019
Maine
2 reviews
3 helpful votes
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SCAM SCAM SCAM
April 23, 2019

HORRIBLE SERVICE. I SEARCHED FRIST THEN CONTACTED THEM IN REGARDS TO MT DEVICE BEING COMPATIBLE AND WAS TOLD YES AFTER GIVING THEM MAKE AND MODEL. AFTER 3 DAYS OF UNINSTALLING, REINSTALLING, WAITING FOR HOURS TO GET THE SERVICE I KEPT GETTING THE RUN AROUND. FINALLY AFTER DEMANDING MY 59.99 BACK FOR NO SERVICE THEY KEPT IT ALL THEN TOLD ME THE DEVICE WASNT COMPATIBLE. THERES NO NUMBER TO CALL. BASICALLY THEY ARE A SCAM WHO SCREWS PEOPLE OUT OF MONEY. STAY AWAY. FIND BETTER SERVICE

Date of experience: April 23, 2019
Canada
1 review
21 helpful votes
Follow Marrie D.
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I've been using Xnspy for about 2 months on my kid's phone and it works great. The installation process is a little tricky (especially if you not as tech-savvy as me), but the website has all the documentation to help you install the application yourself. What I like most about the app is the dashboard which makes it so easy for me to monitor all activities of my kid, including location, messages and who he talks to. Definitely recommend it to parents! It's worth the money!

Date of experience: April 22, 2019
New York
1 review
10 helpful votes
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There are a couple of cool features that Xnspy has which I have tried and tested. Call recording, surrounding recording, live screenshots, remote control are some of these. I am definitely sold on this app and would recommend it!

Date of experience: April 12, 2019

From the business

Xnspy is a device monitoring software for the Android and iOS platforms. With customers in over 180 countries, Xnspy has a decade of developmental maturity behind it and has been positioned as a pioneer in the phone monitoring space. Xnspy aims to provide a unique spying solution to its users that require a quick, efficient, and affordable package to tether a phone or tablet wirelessly to the Xnspy control panel. Xnspy is a one-stop fix for everyone concerned for themselves, their associates, and their friends. Xnspy is voted the best cell phone spy app by Entrepreneur, Engadget, and other digital publications and continues to be the top spying app for Android and iOS ecosystems.