xFinityReviews 862

This company stole money from me, canceled my service and then I can't get one person on the phone. If you love to deal with a computer that has very limited ability, that's what you'll get. This company will steal your money and never get an actual person to help with any issues you're having.

My experience has been nothing short of frustrating and embarrassing. They canceled my service after recieving a payment. They force you to leave a credit card on the account. Most Americans are struggling and don't have that option. This is Not for the people, it's against the people. I'm beyond dissatisfied. I wish I was still with Verizon. I never had connectivity issues and service interruptions with Verizon. I made a major mistake choosing Xfinity.

Comcast has increased my bill once again! Not to mention customer service, which they have Zero skills.
In addition I was waiting on hold 15 minutes only to speak with a rep that clearly could not assist me what so ever! As soon as Att lines are up I'm switching services, it doesn't matter about the cost it's the distrust I have with Comcast which is Zero trust! New comers think twice before signing on.

I`m sorry, but a one star rating is too high for these people! I have had several problems with my cable, internet bundle in the last few weeks, and the ladies solution to fix my problem, after trouble shooting my cable, which didn`t even work, was to try and get me to add a phone! Lol

I tried to cancel my plan including the internet services for 2 months online, i couldn't of system error.
Today I called the customer service to cancel the service online, the agent ranged the phone on me.
I told this 2 months you are billing me for a service i am no longer using, he said he call the complaint otherwise pay now.
I told him send me the bill and I setup a payment plan for a service i never used.
He rang off the phone on me rudely. What a shameful conduct before a senior.
If you are with Xfinity be careful when you wish to cancel your services they full and kerp you online for hours without solving your issues, mocking you

Lately when I have had to call customer service I have experience "NO CUSTOMER SERVICE, I DID NOT FEEL LIKE A CUSTOMER AND DID NOT FEEL TREATED AS A CUSTOMER". Today when I called I was given the run around, and never received the answer I was looking for. I then ask for the loyal department but was not treat as a loyal customer of more than 15 years. When I asked for a manager or supervisor and the lady on the phone ignored my request as a customer. She finally put me on hold and came back periodically to tell there was one available. After over 30 minutes on hold the call was disconnected, I don"t believer Xfinity knows what true customer services means.

Asked Xfinity to cancel my service entirely on 12/20. Got a bill on 1/5. They canceled my phone service but not my internet. Called on 1/6 was assured they would cancel on 12/20 and send refund due (ignore bill just received). Called 1/25 about the refund I hadn't received. Was told it was processed 1/19 and I would get email to pick how I wanted refund sent. Got email asking me to pick how I wanted refund sent, did so. For next three days to email from my account saying Xfinity account would not accept the email. Called on 1/29 spent 10 minutes trying to get past the phone tree to a real person. Once I got one spent 35 minutes on the phone with person that had no idea how to handle the situation and kept putting me on hold while she went and asked someone else. Finally said all taken care of and I'd get refund in approximately 4 weeks. Told her that was ridiculous, sorry best she could do was put note in her file and ask that it be sent ASAP. Yeah that'll make a big difference I'm sure.
Their internet connection was good but any questions or help via service plan on a lengthy (very) time on the phone. Then 50-50 if you get a straight answer.

First you can spend an hour trying to convince the "digital assistant" to connect you with an actual human, who will then spend another hour telling you why they can't solve your problem and that in the long run your business means nothing to them. Or you can go to one of their stores and be condescended to by a 20 year old with a man bun who will tell you that you should be happy they raised your rate by only $50 a month for no reason, and that they have never heard anyone else complain about bad customer service. They are absolutely the worst.

When I signed up for xfinity 6 months ago I was told I qualified for the acp program and my bill would be a lot lower than what it was but first month they charged me 45$ I. Just paid it they said they never got my application even though the lady who signed me up on the phone said I was approved and all this is recorded so i applied again 2nd month comes still 45$ I paid it there was no Internet the box didn't work I asked them to send somebody to look at it but they wanted charge me 150$ for service I didn't have and I mentioned the acp program they said to apply again so I applied a 3rd time and was approved but they kept stating they never got it I just gave up it was a headache and stopped paying now they call me single day threatening me with collections n claiming I owe $175 for I paid first months and a deposit and never got to watch tv horrible experience my parents were about to sign up for xfinity but I convinced them not to

My bill for internet & cable started at $167 a month...next month at $170... couple months later $192. Tried to call customer service...after battling the crazy automated phone menu for about 20 minutes... got put on hold for a live agent for 45 minutes... got disconnected with no way to get back to that rep. Xfinity is HORRENDOUS! I'm canceling!

After your installation charges, monthly they are sending notices your out of data,trying to coax you into a more expensive plan. They never call you either upon request. Poor customer service care

I have so much to say, Read the reviews 1st, wish I had. *Xfinity is only interested interested in their own bottom line. *Why would they bill you in advance? To invest your money at no expense to themselves. *Your money should stay in your bank account and draw its own interest! *Multiple that by Millions of customers. *I had my service for 7 days and canceled, never installed equipment and thet still billed me $15.00 WTF. * "HULU", is my service provider and it's fantastic thus far. *You don't need the stress Xfinity will create in your life. *I hope they will fail as a business, BUT, as long as they trick you into paying in advance their executives will continue cheating out of your money and provide service they have no interest in giving. * I'VE NEVER SEEN ANY REVIEWS WITH THIS MANY 1 STAR RATING!

I woke up at 6:30 this morning to no cable no Internet it is now 12:54 p.m. and I still have no internet and no TV and of course you can't talk to anyone at Comcast because there's an outage well I will not be paying for this outage Comcast and suckfinity. Maybe maybe just maybe I'll take them to court and sue them for breach of contract because this happens an awful lot either we don't have Internet or we don't have TV or we don't have both so I'm tired of it I'm sick of it if there was another cable company I could go with I would but suckfinity is the only one there is

Are TV is pixelated and is not working, they say they are fixing it but there not, don't use xfinity it's $#*!, I'm trying to watch the nfl playoffs, direct tv is way better. F xfinity

Xfinity, you think your the only game in town, therefore you can treat your longevity customers with yearly increases in prices, not offer any senior pricing and not resolve long standing tv viewing issues. Shame on you!

This is the most incompetent, corrupt,, rude and conniving company. They overcharge you and lie. I can not believe their not being sued,! Oh, they are being sued!

When you have an issue, you can't even speak to a person until they reset your modem, even if you have already done it several times. The staff is not knowledgeable and just goes off their scripts without actually listening to the issue or problem. Two weeks in and the issue is still not resolved.

Spoke with Yan today and tried to force me into their cellular service aggressively to lower my internet bill. After I said no thank you she then said then I can't find you a better plan. Garbage service and company imo.

Their customer service is horrible. There are never live agents to speak with. You call the number and they send you AI text message and the options are not available for your issues. They refer you to the portal to set up the phone call and when you try to set up phone call, you get a message saying unable to connect. Will be dropping their service ASAP. For the amount I pay it is not worth it. Their internet is down at least three times a month. When storms happen in the area their internet is down for weeks but they will still charge you and raised the prices every year. Stay away. I wish I can give them 0 ratings but there is no option. I have been trying to speak with the agent for two days now and been unsuccessful.