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Xenon Pro

3.2

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Xenon Pro Reviews Summary

Easy Fitment is a website that provides vehicle fitment solutions, including headlights, taillights, and other automotive accessories.

This summary is generated by AI, based on text from customer reviews

service
71
value
70
returns
57
quality
69

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25,720 reviews

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California
1 review
0 helpful votes
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I decided against the leds, and I wish I hadn't. Also I got the "purple" fog lights but to me they just look blue. I was hoping for actual purple. Also I got the bright white for my highs and lows and it's a sickly green blue, they are brighter than what I had but, I would have preferred to go with yellow. Again mostly all my personal opinion and preference but I was alittle disappointed the descriptions were alittle off from what I was picturing.

Xenon Pro attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 13, 2022
Dave L. Xenon Pro Rep
over a year old

Hi Amanda,

Thank you for your review and sorry to hear that you did not receive the right color for your lights. One of our Senior Managers will give you a call to get a better understanding of the situation and to resolve the issue to your satisfaction. We look forward to speaking with you!

Ohio
1 review
0 helpful votes
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Scam
December 1, 2022

I bought the hid 2 months ago one of my fog lights is burned out and the other ballest melted o and forgot to mention that there lifetime warranty isn't free all you have to do is pay shipping because Allan and Dale both told me that it's a warranty fee and claims your paying shipping theybsent me what it says on there website it clearly says shipping cost nothing about warranty fee because I told them instead of paying 39.99 can I buy there high beams to get free shipping for 129 and they can throw my fogs in with them so I'm not paying 39.99 for nothing and they said no because it was a warranty fee Update still haven't had anybody contact me about the problem and I don't want to talk to Dale or Allan because there ignorant the 39.99 shipping fee is reallty a warranty fee and says on there website shipping fee nothing about warranty Allan tried to say its no different then paying taxes and not knowing where your taxes go

Date of experience: November 30, 2022
Dave L. Xenon Pro Rep
over a year old

Hi Nick, Thank you for your review and for bringing this to our attention. Your lights are covered by our lifetime warranty and will be replaced free of charge for you. One of our senior managers will contact you within 24 hours to get this situation corrected. We appreciate your patience and understanding while we resolve this matter to your satisfaction.

North Dakota
1 review
0 helpful votes
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Wrong fit
November 22, 2022

Low beams fit fine, but high beam is too big. Also told me I needed and anti-flicker kit for each one. None of the lights work with it connected, but work when disconnected.
I will say that the low beams are bright, but not worth the headache.

Xenon Pro attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 22, 2022
Dave L. Xenon Pro Rep
over a year old

Hi Rex,

Thank you for your review. It sounds like you may have the polarity reversed on the anti-flickers, causing the lights not to work. We will have a manager call you to make sure you are fully satisfied and that everything is working as expected. We look forward to speaking with you!

Canada
1 review
0 helpful votes
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Mike at Xenon is awesome
November 18, 2022

I initially ordered the LED kit with anti flicker and also tried the HID kit for my Chrysler 200. Unfortunately they were not able to bypass my system. But Xenon customer support was top notch and I was able to get a refund along with another idea to try. Would definitely buy from them again and Mike is amazing without him this would of been a very different review… so I just want to say a huge thank you to him and it is nice to see company's still standing behind the product it is rare these days

Date of experience: November 18, 2022
Dave L. Xenon Pro Rep
over a year old

Hi Scott,

Thank you for your review. If a product is defective or not working as expected even after 30 days our team should have been there to help you. We are not sure this wasn't the case and we are already investigating the matter. In the meantime, one of our senior managers will be reaching out to you to set up a return for the HID kit and make sure everything is resolved to your satisfaction.

We thank you for your patience and understanding while we take care of the situation for you.

Virginia
2 reviews
0 helpful votes
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Excellent conversion from regular light bulbs to LED bulbs. Everything went as advertised. I also watched a couple of YouTube videos on how the make the conversion. For a non-mechanical person everything went very smoothly.

Date of experience: November 11, 2022
Dave L. Xenon Pro Rep
over a year old

Hi Michael,

Thank you for your review and kind words. We hope you continue enjoying your lights and look forward to serving you again soon.

Alabama
1 review
0 helpful votes
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Awesome product
October 20, 2022

Awesome product love it and would buy it again and love the product and awesome over all happy with my purchase

Date of experience: October 19, 2022
Dave L. Xenon Pro Rep
over a year old

Hi Patrick,

Thank you for your review and kind words. We hope you continue enjoying your lights and look forward to serving you again soon!

Canada
1 review
0 helpful votes
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Xenon Pro LED headlights
October 20, 2022
Updated review

Just installed my Xenon Pro headlights. I had a little problem at the start on high beams not working but used the chat on Xenon's site and the tech had it figured out in seconds and up and running. So far very impressed with the increased distance and width these lights have given in night time driving especially the high beams.

Date of experience: October 19, 2022
Dave L. Xenon Pro Rep
over a year old

Hi Dexter,

Thank you for your review. We're so happy to hear that our team was able to help you quickly. We hope you continue enjoying your lights and look forward to serving you again soon!


2019 chev 2500
October 18, 2022
Previous review

Purchased all the required equipment to upgrade my lights on my truck. The high beams don't seem to work at all?

Date of experience: October 18, 2022
Canada
1 review
0 helpful votes
Follow Darcy D.
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Came with broken glass. Both were had broken glass housing couldn't use them.
Update. Didn't realize glass housing was supposed to be removed and is there just to
Protect led's. All good

Date of experience: October 1, 2022
Dave L. Xenon Pro Rep
over a year old

Hi Darcy,

Thanks for your review. The lights are not broken. The clear glass lenses must be removed prior to installation, they are only there to protect the diodes (the yellow things) during shipping. Please see our installation guides available on our website for more information or please contact us for help on the subject.

California
1 review
0 helpful votes
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I entered all the vehicle information on the website to get the correct lighting kit for my truck. Once the kit was installed the lights would not work. Some of the connections did not fit snug which leads me to believe it was not the correct kit. It did cost me to ship the product back, but I was able to finally get a 100% refund.

Date of experience: September 30, 2022
Pennsylvania
1 review
0 helpful votes
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Able to see at night
September 24, 2022

Great product easy to install works great as standard H-11 Chevy bulbs in my Colorado just are not enough for me. Only problem i had was connecting thje power to my existing plug that was guess work as it was two terminals rather than the usual plug & play

Date of experience: September 23, 2022
Dave L. Xenon Pro Rep
over a year old

Hi Ted,

Thank you for your review. All our bulb-specific installation guides can be found directly on our website. We stopped sending paper installation guides to reduce our carbon footprint, we apologize for any inconvenience. We hope you continue to enjoy your lights and look forward to serving you again soon!

Illinois
1 review
0 helpful votes
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55W HID for '15 GMC Sierra
September 8, 2022

Decided to order the HID set because it was recommended to use them over LED with the factory projectors in my truck. I wanted the brightest possible lights, so I opted for the 55w. Got them installed and was very disappointed. I've had other HID's in other trucks and these were very lame. Not bright at all!
Bought a set of LED's from another company and they are literally twice as bright as these "55w HID's." And yes I let them warm up. They still sucked.
Then I sent them back and got hit with the $15 restock fee plus paid for shipping of $16. So it cost me $31 to find out that their HID headlights are junk compared to LED's that cost 1/2 as much. Lesson learned and for them, customer lost

Xenon Pro attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 8, 2022
Dave L. Xenon Pro Rep
over a year old

Hi Kevin,

Thank you for your review and honest feedback. We suspect you may have received a defective set of lights or that the installation may not have been done properly. Our staff should have normally looked into this for you until the issue was resolved and the lights performed as expected. We apologize if this was not the case.

We hope to get the opportunity to serve you again in the future and wish you all the best.

Canada
1 review
0 helpful votes
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Refund
September 3, 2022

I received my item very quickly, thumbs up, but once I recieved the item it's not what I expected so I returned it, I'm now waiting for my refund which I hope they take care of, if so I see future business.

Date of experience: September 3, 2022
Dave L. Xenon Pro Rep
over a year old

Hi Ronald,

Thank you for your review. We are saddened to hear that the lights were not what you were expecting but rest assured that your return will be processed as soon as we receive it. Please get in touch with us should you need anything else and we hope to get the opportunity to serve you again soon!

Illinois
1 review
0 helpful votes
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Lasted 4 months had to pay$40 for new set
August 27, 2022

My first set lasted a little over a year. Free replacement with 39.99 shipping. Replacement lasted five months and these were summer months so not using them much. I contacted them about the short span that these lasted in again they can send me a free replacement but still charge me 39.99 for shipping. They will not waive the shipping even though they only lasted five months. Won't even upgrade the bulbs.

Xenon Pro attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 27, 2022
Dave L. Xenon Pro Rep
over a year old

Hi Melissa,

Thank you for your review. There appears to have been some miscommunication as you should have definitely been offered a free replacement after the lights went out prematurely. Please get in touch with us via email and we'll get you a new set sent out free of charge. We apologize for the misunderstanding and any inconvenience this may have caused. We look forward to hearing from you.

Canada
1 review
0 helpful votes
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Don't Buy from Them!
August 23, 2022

LED Fitment for my motorcycle wasn't even close. Returned LED's as per their "Return Merchandise Authorization" instructions. I had to pay $21 to return the product then keep contacting them for the status of the refund. It took over 10 days for the funds to be refunded, less a $30 restocking charge for a product that was in correct. I wasted $51 (CDN) with this company and encourage everyone else not to use them otherwise you may get ripped off.

Date of experience: August 23, 2022
Dave L. Xenon Pro Rep
over a year old

Hi Michel,

Thank you for your review and feedback, it helps us improve moving forward. In our product description, we explain that LED bulbs are bigger than halogens and that customers should check before ordering to make sure they have sufficient room. We guarantee that the locking tabs and connections will be identical to your factory bulbs. We apologize if you did not see this information and we will work on improving how we communicate these important details.

Refunds are processed within 72 hours of receiving the merchandise back. From time to time, processing refunds may take longer due to our warehouse dealing with large volumes of orders. We apologize for the inconvenience.

Missouri
1 review
0 helpful votes
Follow Jason B.
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My lights began working intermittently about a week after install. Cust service is no help. Chat sucks!

Xenon Pro attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 19, 2022
Dave L. Xenon Pro Rep
over a year old

Hi Jason,

Thank you for your review and sorry to hear that you did not get the help you expected via our live chat. Please send us an email and we'll be sure to have a senior manager look into this issue for you right away. We appreciate your patience and understanding while we resolve this for you.

Idaho
1 review
0 helpful votes
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Not fitting but works
August 9, 2022

The plugs were offset compared to where they are supposed to be to just slip in. But we made it work

Date of experience: August 9, 2022
Dave L. Xenon Pro Rep
over a year old

Hi Julien,

Thanks for your review and feedback. We are happy to hear that you were able to make the lights work. For future reference, you can always chat with our team or email us to get help with your installation. We hope you continue to enjoy the lights and look forward to serving you again soon!

Arizona
2 reviews
1 helpful vote
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Poor Customer Service
August 1, 2022

I entered my vehicle information to order lights specifically for my 2008 Chevrolet Suburban 1500. I ordered the lights that were guaranteed to fit my vehicle. I removed my wheel liner and bumper as getting access to the headlights on these model years is quite invasive. I removed the factory housing for the light bulbs, installed the bulbs in their factory location only to find that the bulb can not be used as advertised in this vehicle. The bulb fan body hits the frame of the vehicle so that the mounting screws and holes do not match up. Housings can not be reinstalled due to bulb fan being in the way. I reached out to Xenon Pro and they promptly provided a RMA, but informed me that I would be responsible for the return shipping. They said it was my responsibility to determine proper fitment prior to ordering. I followed all of their websites suggestions prior to ordering, and these bulbs DO NOT fit my vehicle as advertised by Xenon Pro. The guarantee is a joke. Look elsewhere. DO NOT buy or trust Xenon Pro.

Date of experience: August 1, 2022
Dave L. Xenon Pro Rep
over a year old

Hi Andrew,

Thank you for your review and feedback, it helps us improve moving forward. In our product description, we explain that LED bulbs are bigger than halogens and that customers should check before ordering to make sure they have sufficient room. We guarantee that the locking tabs and connections will be identical to your factory bulbs. We apologize if you did not see this information and we will work on improving how we communicate these important details.

Pennsylvania
1 review
0 helpful votes
Follow William H.
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Top notch operation in all areas…ordered both HID Headlights & LED Fog lights…as a "Tech Dinosaur", unfortunately I had to return the HID HeadLights (a very smooth & accommodating process)…held onto the LED Fogs (lovin' them)…and will be updating the lighting in my other 2 vehicles soon!

Date of experience: July 27, 2022
Dave L. Xenon Pro Rep
over a year old

Hi William,

Thank you for your review. We are so happy to hear that you are enjoying your fog lights and we look forward to serving you again soon for you other vehicles!

Arizona
1 review
0 helpful votes
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Nice light
June 27, 2022

The light is a nice bright white. Definitely worth the money. Would be 5 stars but customer service couldn't give me a clear answer on the heat range of the resistors that are required for the LED package. My headlight assemblies have small dust covers that I had to drill 2 separate holes in each to have the resistors outside of the lens box. The plastic grommets do not come with the LED package only the HID package. Something that can be added to your FAQS section maybe. Other than that very easy to install. Remember to reverse the polarity on the LEDs.

Date of experience: June 25, 2022
Dave L. Xenon Pro Rep
over a year old

Hi Daniel,

Thank you for your review and helpful feedback, it has been forwarded to our team. We hope you continue to enjoy your lights and look forward to serving you again soon!

Illinois
1 review
0 helpful votes
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Horrible Experience
June 22, 2022

What an experience! Never again.

Chat reps * are just gems... and I don't mean that in a good way. I guess they don't take the service part of their customer service job serious. Maybe Allan was just having a bad day idk but SHEESH I've seen * mentioned multiple times in these reviews. Not one has been about how amazing he is at his job.

One issue that popped up wasn't their fault or mine but I did ask for their help since they had the ability to help and be a middle man. Minimum effort is all it would have taken. That was a hard no go. Instead they put more effort into trying to make me feel like I did something wrong. They assumed their partner didn't do anything wrong.

Then come to find out the bulbs I did get didn't even fit my car. The site told me what bulbs to get based off of the year make and model of my vehicle and it was still wrong. One of the bulbs had a crooked and open glass cylinder covering the led chips. I'd zero star them if I could. The one star they do get is bc by the end of this they did refund my order, but the quality and fit of the bulbs would have been no issue at all had the customer service not been that bad.

I went with HID Nation instead. They did what Xenon Pro couldn't: give me a product that fit and worked as intended. More importantly they delivered customer service that was top notch.

*Personal information redacted by admin

Date of experience: June 22, 2022

From the business

XenonPro.com is a North Carolina-based leader in automotive lighting products and car safety accessories. We specialize in LED and HID bulbs for headlights as well as dashcams and portable emergency jump starters. Our mission is to help Americans and Canadians drive safely and to ensure they have the tools and accessories required while driving or when in a state of emergency on the road.


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