Xenon ProReviews 6,191

My overall expeirence was not to good,,,the product was of good quality but to be honest if u ever have a problem with your order or a technical question or a part go bad i found your pretty much on your own,,they never return emails,voicemails,and online customer support is a joke to say it nicely,,,in the future i will by my hid products from companies that really answer there support lines,,,product was good,but be warned,once you have your equipment your on your own,goodluck to all who order from xenon pro,,hid warehouse,,,,sorry to say this was my expeirence after 2 weeks and 30 phone calls and 3 emails,,,no responce at all,,,mike in new jersey,,,,

Some connectors are missing in the delivered products. The installation instruction is not clear and exactly appropriate for the items ordered. So the concept of DIY cannot be done with my very limited knowledge in auto wiring. To make the replacement of my headlight bulb from halogen to HID possible, I have to go to the auto electrical shop and paid substantial amount for the labor chargers.

Improvement on the aspects mentioned above is requested so that you will be more of a customer chosen supplier of the HID products.

Nice... so far... let's see when I get the product. I got the product... Performs as expected... However, I think I can (with your help) make some improvements with my lighting... Could someone call me? Nick *******024... My question is: These HID's work as advertised. But installing them in the stock 1997 Dodge Ram 2500 lenses delivers a broad light... not really focused to any particular location down the road. Would they do better behind a projector style lens? And do you sell a fixture that would do that? ( without me having to buy the HID kit again, and use what I have just bought)?

This is my 3rd HID kit I've ordered. From this company. Everything that I ordered came in was complete. And this order for Xmas arrived faster then it has in the past. It is the best plug and play system. It's easy to install. Bcuz I'm a Auto Tech. But it could be made easier.
My only problem with this company is that I can't get a live person to talk to. With any problems I may have. I don't know why they have a phone number? I can't get a live person. The call automatically goes to voice mail. I'll leave a message. No one calls back. If you miss their call. They don't call back. I'll call again. It goes to voice mail.
Everything is thru email. Which they don't get back to you right away, if they get back to you at all. I've waited 6months for a reply. Then I had to call and email. And be rude until I got a live person. It's VERY, very poor customer service. They need to fix it. By having a live pleasant person answering the calls. And be able to solve problems.
And their install info instructions sheet could be much better. The print is too small to read. With bad grammar. And the diagrams are poorly drawn.
So if you decide to order a kit. You better hope you won't have any problems. Now or in the future. Lifetime Warrenty. They make you pay $20 for shipping for a set of bulbs. When it arrived. It's the wrong bulbs.
When I ordered the whole kit. I didn't have to pay for shipping. Why then am I charged for shipping on a Warrenty item? Everything should be included in the Warrenty.
If or when you'll have a Warrenty problem. You'll have to chase them. Which as a customer who paid big money to buy a product. I shouldn't have to do.
The product performance is outstanding! But things can break and go wrong.
Their problem is a lack of communications and support.
I'll probabilty be black balled for this. Or deleted. But the company & people have to know. Before purchasing. And I didn't know before. Until my 2nd kit. The 3rd kit is from a warrenty agreement. GoodLuck!