Xenon ProReviews 6,191

The overall experience would have been excellent if it weren't for the customer service. The product was delivered sooner than promised, in great condition, and at the best price I found anywhere! The packaging was very professional and secure and there was no visible damage to ether LED light.

After perfectly following the plug and play installation directions, I couldn't get the lights to work. I contacted customer service, which is online only, and was informed we would need to trouble shoot the issue together. I got to my vehicle and proceeded to go to the online chat for help. This time, the chat was answered by the other representative (I believe there are only 2 online support personnel, but not 100% sure). This person took over 15 minutes after beginning the chat to even ask what the issue was (There was no one else in the cue but me as they tell you how many people are in line). Once he finally got to the chat, he was very rude. Instead of going through the details, I'll simply post the chat for people to see how they treat their customers. Long story short, they wired the lights backwards and we had to flip the plug on the connectors. Here's an example of their stellar customer service representation:

Chat Transcript with XenonPro Visitor
Chat started on 19 Jun 2018, 06:37 PM (GMT+0)
(06:37:55) *** XenonPro Visitor joined the chat ***
(06:37:57) Customer Service: Welcome to XenonPro. Your #1 Trusted Source for Premium HID Kits.
(06:37:58) Promotion: SALE: 50% OFF Entire Store. Discount Already Applied
(06:41:24) XenonPro Visitor: Order# ******* - Send a return RMA#
(06:41:44) *** Louis C joined the chat ***
(06:41:49) *** XenonPro Visitor has rated the chat Bad ***
(06:41:55) Louis C: sure
(06:42:00) Louis C: what is the reason for the return?
(06:42:16) XenonPro Visitor: The lights are defective
(06:42:25) Louis C: can you be more specific as to what is defective?
(06:42:26) Louis C: and why?
(06:42:39) XenonPro Visitor: The lights don't work, therefore defective
(06:42:51) Louis C: Louis C2:42 PM can you be more specific as to what is defective? And why?
(06:42:59) XenonPro Visitor: the lights don't light up
(06:43:12) Louis C: reverse the polarity of the kit
(06:43:24) Louis C: unplug it from the factory harness and flip the plug 180 degrees and plug it back in
(06:43:33) XenonPro Visitor: I don't make the lights and I'm not an electrician
(06:43:51) Louis C: you dont need to be an electrician to flip a plug
(06:44:02) XenonPro Visitor: You can't flip the plug. They only have a clip on one side guy.
(06:44:10) Louis C: yes you can
(06:44:22) XenonPro Visitor: Do you want me to seat them improperly?
(06:44:26) Louis C: you think im just saying this to waste your time?
(06:44:33) XenonPro Visitor: Of course
(06:44:40) Louis C: great
(06:44:42) Louis C: so unlike you
(06:44:48) Louis C: i dont appreciate getting my time wasted
(06:44:51) XenonPro Visitor: Thays what you've done all day and Roger too
(06:44:53) Louis C: so, have a good yda
(06:44:55) Louis C: *day
(06:44:58) *** Louis C left the chat ***
(06:45:14) XenonPro Visitor: Kindly send an RMA number for a refund
(06:45:18) *** Louis C joined the chat ***
(06:45:29) Louis C: sure
(06:45:34) Louis C: youll be charged restocking fees on your return
(06:46:17) XenonPro Visitor: You're wasting my time 'Customer Support'
(06:46:30) Louis C: im done wasting it
(06:46:34) Louis C: i issued you the RMA via email
(06:46:36) XenonPro Visitor: No. They don't work. That's not your policy
(06:46:38) Louis C: look for it in your inbox
(06:46:42) Louis C: it might be in your junk or spam folder
(06:46:53) Louis C: all of the return info are in there
(06:47:04) XenonPro Visitor: Nothing came in my box
(06:47:06) Louis C: address, procedures, and guidelines, follow them and once we receive the kit, we will issue you your refund
(06:47:12) XenonPro Visitor: Just the lights
(06:47:28) Louis C: i wont repeat myself twice
(06:47:39) Louis C: if youre having trouble reading what i say, i suggest reading it over
(06:47:39) XenonPro Visitor: No policy. No receipt. No instructions
(06:47:56) Louis C: the RMA was emailed to you
(06:47:57) Louis C: go in your inbox
(06:47:59) Louis C: and look for it
(06:48:18) XenonPro Visitor: Inbox. Got it. You've been very helpful
(06:49:26) Louis C: good
(06:56:01) *** XenonPro Visitor left the chat ***