Xenon ProReviews 6,191

I ordered LED headlights for my husband for Christmas and 5 months after installation, the headlights stop working. My husband spoke with Louis C and he gave a few suggestions to try and fix it. After those suggestions did not work, he told Louis and he never got a response back. After waiting an hour for a response and even trying to say 'hello' to get attention again, we gave up.

Two weeks later, I contacted again to see about a refund, and spoke with Louis C as well. He was very rude. He said that my husband or I did not have a chat in the past and treated me as I was incompetent by saying 'ask your husband'. He would say that we could get new ones for $19.99 per item requested. When I asked if that was per headlight, he said no. Then, later after trying to figure out what he meant, I found out that I was correct in the first place and that the $19.99 was per headlight. He would never rephrase 'per item requested' and tried making me feel dumb the whole time, even though I knew what I was talking about.

He even said why we would go and buy new headlights when we could've gotten these (for shipping of $39.98 nonetheless). I told him again we did try talking to get it resolved, but couldn't wait anymore since we were going on a road trip and needed working headlights.

I said that we will not be paying the shipping and that we will just save up for better headlights. When I said we were planning on spending a few hundred on getting upgraded ones because we didn't want to spend $40 every 6 months for replacements, he threw out all this math saying that with 7 years, you would get headlights for the price we would pay for the other ones.

**SO, with him saying this, it shows that he knows that they do not last long and that we would need to replace them multiple times! **

I have never been so disappointed with customer service in my life. I will be urging all my friends and family to stray far far away from this company.