XEReviews 228

I needed to send money to my mum in Leeds because of some medical issues. Reviews were a mixed bag. So I took a gamble on Xe. They gave me a quote on the exchange rate, much better than my bank. I've used them twice so far. Seems to work just fine for me. Just my experience.

Disgusting and very unprofessional. Website shows a rate and they quickly take your money then they start their nonsense with demanding more and more documents. Eventually they start fibbing you off a week later still no transfer and still no refund. Then they demand a large deduction of fees if you cancel. Damned if you cancel and damned if you dont because they will not transfer. Its a scam organisation FCA should close them down i still have not had my refund or my transfer and its over a week. All calls are simply given a standard reply someone will call you back and 4 days later no calls no nothing. DO NOT TOUCH THIS COMPANY!

I sent them funds to transfer to my home country on June 15th. That was 3 weeks ago. The money was not delivered and in fact it has not yet been returned to me. All the give me are excuses. They will not return the money to my bank and now they are not even returning my emails. They will not get away with this of course but it will cost me time and probably more money before it is all over. So PLEASE, PLEASE, take my advise. Don't use them!

Since October 2016 I have spoken to customer reps in Canada, New Zealand and god only knows where else. I have been charged by my Aus bank to deposit the proceeds of a trade ( never happened before and I have traded since 2010). I have had my account frozen and not been notified. I have been given the wrong information and I am quite simply fed up. Thank goodness I am almost finished moving funds. I am no small fish I have moved in excess of $300k from Australia to Canada and back again in the last 7 years as I relocate for family reasons. I am furious! Right now my account is in- operable because someone forgot they needed a scan of my Aus passport ( I am a dual national) just when the exchange rate might be in my favour for once!

I have been using xe.com to transfer money back to the UK from the US every month for the past 3 years as i live there but do most of my business across the pond, i logged in on the start of this month to find that they had "upgraded" the site.

Logged in 2 weeks ago when i found i had to reupload all my personal documents again (bank statement, passport etc), i was suspicious so did some googling, they have seemed to have been bought over by another company, Hifx which also does money transfers.

I waited to get my account re-verified, about 4 days later i logged back into my account to see that they were requesting a voided check which i uploaded, for 2 weeks now i have been unable to start a transfer and have both emailed their customer services several times to which i got no reseponse and rang them only to be put on hold for 45 minutes so gave up. It seems that their standards have dropped with this new company taking over.

I have since been using transferwise.com which has transferred my money within 72 hours without any of the hassle xe has caused, its a shame as this company used to be a breeze to send money through.

Did two transfers sending INR for holiday costs. The correct amount was debited from my account but the recipients received the amount with fees taken off down the line, and both are now wanting me to make up the difference. Both said their Banks do not charge fees on receipt of money transfers. XE failed to provide me with any helpful information as to where the fees were generated and for what. I would have done better transferring from my bank. Been advised to consider Transferwise, made one transfer with them and the correct amount was credited to the recipient's account at a better exchange rate that XE's. Avoid XE for money transfers. They are more expensive then your bank.

I had been using XE Trade since 2013 prior to their recent merge... with no problems. I'm a Canadian doing business abroad with suppliers in the States. After a lengthly process or revision following the merge, because I'm in Québec, everything went through additional paperwork and so on... then, for no apparent reason my account was closed. I had to contact their office repeatedly and finally found out after logging in my account online it was closed! No one had contacted me and contacted them repeatedly to re-activate my account after all the paperwork had been submitted... apparently, someone from the compliance committee didn't like the way we do business which in fact was misunderstood and misinterpreted... They didn't try to clarify and just assumed the way we do business didn't comply... without further explanations or confirmation on our part... they just closed the account... Thank you so much for your loyal services and to treat customers in such unprofessional approach... We did many transactions with them prior to the merge... I don't know who is in charged of the compliance committee but she or he was not available on friday, and no one could give us an answer for a few more days... Very disappointed and now looking for a reliable money xchange company to do business with... perhaps I'll use TransferWise in the meantime!

I was advised from the outset, money transfer in personal name, OK! Except all my bank accounts are corporate, fine! So I paid (out of my DEBIT CARD) in my name last Wednesday. Money received by them over weekend/Monday following week. I had an email Monday morning I needed to varify my account by sending account details via screenshot, done at 11.30am. At 2.30pm told unacceptable because they don't accept cards of any sort even though DEBIT CARD! Why was I not advised sooner? The email sender had disappeared and spoke to a colleague, useless! Then asked for a manager who was useless as well. Totally unprofessional. A small amount yet critical for today. They have my money & wonder what it will take to get it back? Totally discredited, hopless in efficiency, DON'T trust them.

I thought this would be the perfect way to get funds from my bank in Canada to one in the US and while I have managed to do this, it has been with frustration over poor communication and what I consider to be an error on their part which they do not acknowledge, Although I read that they don't process a trade when there are NSF, they did itn fact do so, which cost me a fair bit of interest. They used the wrong bank to transfer from and insisted it was my fault. I wanted to speak to a superior and have my conversation in which I set up the other account listened to, but noone ever followed up on this.