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Every interaction or attempted interaction is a nightmare. Just navigating to the point where you can speak with an agent is maddeningly difficult. And the hold time at that point is ridiculous -- more than 30 minutes last time. When I do talk to somebody, I am provided with incomplete, inaccurate and/or inconsistent information, and I have often been moved around from department to department where I once again experience all these issues. Terrible! I will never use Xfinity again.
Recently did a self install for move of service. Hooked modem up had issues immediately. Contacted Xfinity their tech tech said was showing packet errors and need a tech because there was apparently issues with the cable. Tech found a filter hooked up to line removed it service worked fine after. Got a bill for $100 professional installation but I did it myself the issue was an existing problem before I even had service. Called Xfinity their customer service rep said well then it's a repsir call and it too costs $100. So evidently Xfinity offers you a service at and address yet if it's bad before you can get to use it you have to pay to fix it. This seems like a scam or illegal to me. Beware if you do a self install change of address because they said within first 30 days customer service is responsible for repairs to the cable. I would recommend not using Xfinity period!
Xfinity mobile doesnt support Apple Watch. I have used Comcast biz internet for years and was offered a savings to switch from Verizon phone to Xfinity mobile. 12/2/25 I spent 5 hours in the store switching from Verizon to Xfinity mobile. They had difficulty connecting the watch, but I still could get calls and emails. I thought I was done. When away from my house, I couldn't get Siri on my watch. I called and made about 20 attempts to go to the watch app on my phone and connect cellular. The phone support was abysmal. Also, Xfinity inadvertently added a non-existent phone line to my plan. I had to spend days trying to get it removed. I was told to go back the the Xfinity store for them to get cellular on my watch. Every time I tried to connect cellular, I got an error message. In the store today, the rep said that other victims had activation problems with Apple watches. Finally, I called tonight and was told that this needed to be escalated to an activation team and that someone would call me. I don't have high hopes. Now, I have to waste more time going back to Verizon. The cost savings is not worth the time I've wasted getting the run-around trying to get my watch connected.
Xfinity lied to us and fraudulently charged our account without our consent. In the course of trying to get an internet outage serviced, we were offered two FREE phones by the Xfinity service representative. In a lengthy discussion I told him repeatedly that we did NOT want the phones if we had to pay for them. He stated MULTIPLE TIMES that the phones were unequivocally FREE. Under those conditions I accepted charges for what were presented as incidental fees. I was never offered a written/digital copy of the agreement. Later, our bill showed charges of $800.00 for the 2 phones! After MANY HOURS on chat and with telephone support, I was told that the offer was conditional upon switching from another company. Our phones have been with Xfinity for 6½ years. I tried to get help on the matter, to no avail. Finally, only after reporting this to the FCC, we were contacted. The only remedy we were offered was to return the phones, which took MORE HOURS of our time. This rep kept trying to frame what happened as a "misunderstanding". Xfinity never acknowledged the injustice, nor took any responsibility for the lies. "I'm sorry," was mouthed — but apologies don't give me the over 15 HOURS of my time trying to resolve these issues, not to mention the stress of being lied to and defrauded. MANY HOURS OF OUR TIME WAS WASTED BY XFINITY IN THE FOLLOWING WAYS: — much difficulty trying to get through their phone tree to a real individual (who might or might not help) — being connected to the incorrect department via live chat, wasting more time — continued efforts to upsell us to a more expensive plan (including a fraudulant phone offer) rather than solve the problem we contacted them about — losing phone service because their system cannot switch connections from one phone to another effectively — no callback after being told I would get a call from a supervisor — getting messages from their scheduling department with a restricted callback number, making it impossible to complete the call — after more phone time, given an appointed time for a call FROM Xfinity; never got that call — multiple dropped connections from their end just as we were getting close to completion of tasks, necessitating repeated restarts on the process — interminably long waits for their system to make a single change in internet or phone settings — over a week to get each service appointment, resulting in our internet being out for over three weeks — repair person left trash in our yard, left wiring incomplete and the box open, did not return to complete as promised — lack of compensation for the HOURS AND HOURS AND HOURS OF TIME LOST! — a total lack of empathy on the part of PR after being defrauded by Xfinity: unresponsive, unsympathetic, and predatory We are STILL WAITING for our original phones to get properly reconnected and returned to their original status. We are senior citizens living on a limited fixed income. I am OUTRAGED and DISGUSTED at the fraudulent misrepresentation by Xfinity, their absurdly inefficient system, loooong wait times, lack of follow through, and overall lack of care. We are senior citizens on a limited fixed income, and this is how Xfinity treated us.
Computer unusable after programs installed had to uninstall programs computer is not compatable with
Every interaction or attempted interaction is a nightmare.
Just navigating to the point where you can speak with an agent is maddeningly difficult.
And the hold time at that point is ridiculous -- more than 30 minutes last time.
When I do talk to somebody, I am provided with incomplete, inaccurate and/or inconsistent information, and I have often been moved around from department to department where I once again experience all these issues.
Terrible!
I will never use Xfinity again.
Xfinity mobile doesnt support Apple Watch. I have used Comcast biz internet for years and was offered a savings to switch from Verizon phone to Xfinity mobile. 12/2/25 I spent 5 hours in the store switching from Verizon to Xfinity mobile. They had difficulty connecting the watch, but I still could get calls and emails. I thought I was done. When away from my house, I couldn't get Siri on my watch. I called and made about 20 attempts to go to the watch app on my phone and connect cellular. The phone support was abysmal. Also, Xfinity inadvertently added a non-existent phone line to my plan. I had to spend days trying to get it removed. I was told to go back the the Xfinity store for them to get cellular on my watch. Every time I tried to connect cellular, I got an error message. In the store today, the rep said that other victims had activation problems with Apple watches. Finally, I called tonight and was told that this needed to be escalated to an activation team and that someone would call me. I don't have high hopes. Now, I have to waste more time going back to Verizon. The cost savings is not worth the time I've wasted getting the run-around trying to get my watch connected.
Recently did a self install for move of service. Hooked modem up had issues immediately. Contacted Xfinity their tech tech said was showing packet errors and need a tech because there was apparently issues with the cable. Tech found a filter hooked up to line removed it service worked fine after. Got a bill for $100 professional installation but I did it myself the issue was an existing problem before I even had service. Called Xfinity their customer service rep said well then it's a repsir call and it too costs $100. So evidently Xfinity offers you a service at and address yet if it's bad before you can get to use it you have to pay to fix it. This seems like a scam or illegal to me. Beware if you do a self install change of address because they said within first 30 days customer service is responsible for repairs to the cable. I would recommend not using Xfinity period!
They refuse to give me my original phone number that I had through AT&T. This company are money hungry crooks! STAY AWAY!
Xfinity lied to us and fraudulently charged our account without our consent. In the course of trying to get an internet outage serviced, we were offered two FREE phones by the Xfinity service representative. In a lengthy discussion I told him repeatedly that we did NOT want the phones if we had to pay for them. He stated MULTIPLE TIMES that the phones were unequivocally FREE. Under those conditions I accepted charges for what were presented as incidental fees. I was never offered a written/digital copy of the agreement. Later, our bill showed charges of $800.00 for the 2 phones! After MANY HOURS on chat and with telephone support, I was told that the offer was conditional upon switching from another company. Our phones have been with Xfinity for 6½ years. I tried to get help on the matter, to no avail. Finally, only after reporting this to the FCC, we were contacted. The only remedy we were offered was to return the phones, which took MORE HOURS of our time. This rep kept trying to frame what happened as a "misunderstanding". Xfinity never acknowledged the injustice, nor took any responsibility for the lies. "I'm sorry," was mouthed — but apologies don't give me the over 15 HOURS of my time trying to resolve these issues, not to mention the stress of being lied to and defrauded. MANY HOURS OF OUR TIME WAS WASTED BY XFINITY IN THE FOLLOWING WAYS: — much difficulty trying to get through their phone tree to a real individual (who might or might not help) — being connected to the incorrect department via live chat, wasting more time — continued efforts to upsell us to a more expensive plan (including a fraudulant phone offer) rather than solve the problem we contacted them about — losing phone service because their system cannot switch connections from one phone to another effectively — no callback after being told I would get a call from a supervisor — getting messages from their scheduling department with a restricted callback number, making it impossible to complete the call — after more phone time, given an appointed time for a call FROM Xfinity; never got that call — multiple dropped connections from their end just as we were getting close to completion of tasks, necessitating repeated restarts on the process — interminably long waits for their system to make a single change in internet or phone settings — over a week to get each service appointment, resulting in our internet being out for over three weeks — repair person left trash in our yard, left wiring incomplete and the box open, did not return to complete as promised — lack of compensation for the HOURS AND HOURS AND HOURS OF TIME LOST! — a total lack of empathy on the part of PR after being defrauded by Xfinity: unresponsive, unsympathetic, and predatory We are STILL WAITING for our original phones to get properly reconnected and returned to their original status. We are senior citizens living on a limited fixed income. I am OUTRAGED and DISGUSTED at the fraudulent misrepresentation by Xfinity, their absurdly inefficient system, loooong wait times, lack of follow through, and overall lack of care. We are senior citizens on a limited fixed income, and this is how Xfinity treated us.
After finish promotion or contract they bump the price with highest price without to tell you. We are living in like and dislike socialite and they just got dislike. The worst is they are monopolist in many places and you do not have choose and have to deal with them all time on phone many times before they adjust the normal price. Go away from Xfinity if you have another choice.
A scammer called with a "save 50% over 3 years" deal, to prove he had access a $10 was posted to our Xfinity account, then...told us we had 24 hours to buy a bunch of Target gift cards, call them with the #s! I said SCAM, no way, he got mad and charged our card $125.00, which only went to our Xfinity bill. But when I called (4X!) I was repeatedly told oh we'll refund it, no problem, and...here's a new offer for you.
BS! Trying to find a new internet provider in our area. Xfinity SUCKS - plus frequent outages. There has to be better out there.
I was charged for the extra days after the termination date confirmed by xfinity and lied about the charges even after spoke with the xfinity again
No compren ningún servicio con esta empresa... Sus asesores por vender le dicen cosas que no pueden cumplir y después le cobran a uno cargos qué en ningún momento tenían que cobrarle. LA PEOR EMPRESA DE INTERNET. Si no quieren perder dinero y tener frustración no adquieran ningún servicio con ellos.
Internet, mobile and television for over three years.
Speed, quality & reliability less than promised. Customer service is extremely and incompetent.
Xfinity/comcast is a multi billion dollar company that does not value customer service or loyalty. Showed you where there priorities are.
It's a Saturday morning the line is out the door and they only have two people working. I can't get help on line or through the phone service because they are only focusing on getting me to upgrade or buy more equipment! So frustrating and they wonder why so many people are angry these days. Or just choose to minemelize to avoid the stress of dealing with large companies.
I'll join the parade of unhappy Xfinity customers. There's a reason these people have an average rating of one star after thousands of reviews. We purchased xfinity phone and internet access for our elderly mother. After she passed away, we wanted to cancel the subscription, as the house was empty. These foul, vile people refused to waive the cancellation fee because the service wasn't in her name. So these scums continue to screw people even after they are dead.
They also said they'd forward the waiver request to upper management and that they'd let us know the result. Of course, no one ever called back. So after more hours on hold dealing with their awful customer service, they refused to waive the cancellation fee.
So, on June 28, Xfinity.com scammed me with $758.86, that was paid by my PayPal card as $682.10 one payment (Transaction ID
3GG*******B*******) and $76.76 another payment (Transaction ID
2AP*******NP*******). (you can check it on my PayPal transactions), I paid it because they forced me to do it or send it to collecters. I filed a PayPal case after that and they add the amount back to my account on xfinity.com even the case wasn't resolved yet!
The amount they added back is $682.10 which I opened a PayPal case for + $34.24 a balance they added from nowhere too = $716.34 the amount they charged me (Transaction ID 30U*******G*******).
As you see in the picture $682.10 shows once but charged me twice on PayPal. They added it back because I opened a case on PayPal resolution center
Now I canceled my PayPal card in hope to stop that scam. Please help me out to get a refund.
Ameer Ali
I scheduled an appointment. The techs never arrived! I called the cs number while I was on the phone with them he told me that they where coming I went outside and they never arrived.
I called Xfinity as of July 2nd to renew my promotional value for JUST WIFI. I spoke to a representative by the name of Janet and she stated that I would be getting the same wifi speed for a promotional value of $77. I was content and advised that I would like this promotion. She later responded that she needed a payment of $120 to secure the promotion. I told her to use the card stored on the account and she advised that she cannot see it and needs me to provide it. I clearly advised that I did not feel comfortable giving her my payment form over the phone and she ASSURED me that there would be no issues, as this is Xfinity and they do not do scams or fraud. So I provided the credit card information, I receive a text from a 321 number confirming to make a payment to xfinity for $120. I typed in yes and she provided me a confirmation number. I have already confirmed that it was taken out of my bank account and posted as of July 3rd. I look in my emails and received an email from Xfinity for the INCORRECT WIFI SPEED. I called Xfinity again and they updated the wifi and proceeded to send me the equipment. My next bill should have reflected $75.23, however when I check my bill, it shows that I owe $187! To my astonishment I called them again, only for them to tell me that my bank rejected the payment and to call my bank. So i called my bank and they confirmed it was cleared since July 3rd and nothing has been rejected. I called xfinity again and they opened a claim. I uploaded my bank statement, text messages between the representative and I, as well as the confirmation number. They closed the ticket and stated that they would refund the $120 to the account that payed. I checked the payment and the account that they will be refunding was that of a CHECKING ACCOUNT that I did NOT own! I advised that I payed with a CREDIT CARD and uploaded my bank statement reflecting the payment and correct account number. They stated that they have NO recollection of MY credit card payment, only that of the CHECKING ACCOUNT THAT I DO NOT OWN. They stated that although they had my bank statement showing that the payment was taken out of MY CREDIT CARD, they had no statement from them showing that they ever took money from my card. Notified me to call my bank to dispute the charge and that they cannot do anything for me. So basically, I call Xfinity to update my service and they scammed me out of $120 and they have no recollection nor need to help me. I advised that one of THEIR employees are at fault and to go back to the RECORDED voice call that I made on July 2nd and they said THEY HAD NO RECOLLECTION OF THE CALL EITHER, it showed that I never called... I pleaded with them to open an investigation to find this employee and they said they do not have the capability to do so! WHAT?! SO YOUR EMPLOYEE CAN COMMIT FRAUD AND YOU GUYS HELP HER DO IT?! I'm so upset and have absolutely no hope for this company anymore.
I was with Spectrum for 4 years before moving to an area with xfinity only. If I contacted Spectrum technical support I ALWAYS got someone I could understand and was knowledgeable and helpful. With xFinity, NEVER. Routinely got incorrect information. I finally asked for a technician to be sent out. I got a text confirmation and a text confirmation the following day. On the day of the appointment I got a text saying the technician had arrived and would be with me shortly. No one showed up. When I contacted customer support and told them of the situation I was told by a guy with an attitude that there was no appointment scheduled. No follow up. I saved the text messages for a long while thinking I'd be contacted. No. The equipment provided was crap. 20 hours of of saved recording with no way of finding out how much time was left. With it being in the cloud if the internet when down you would have no access to it. So no television. I wasn't always happy with Spectrum but they were 10 times better than xFinity. Very good proof why people are going away from cable companies. XFinity wasn't even trying. Go elsewhere.
Horrible internet, cable, home security, etc. provider! Inability to talk OR chat with a customer service representative. I live in Houston and even with relatively small storms the internet will go out for days. I live in a condominium complex and owners with Verizon, T Mobille, AT&T, etc will have minimal or no service interruptions while I am without internet for days if not week(s).
Tropical storm Beryl wiped out XFINITY (but not others, like Verizon and T mobile) services for many people in the Houston area on 7/8/24. It has been 5 days and Xfinity sends generic, vague messages regarding their restoration efforts; do not give anticipated date or range of dates for service recovery based on location; lack the service staff and technician volume required to fix damages to their network; have a poor network infrastructure that is easily prone to weather-related damage irrespective of the extent of the damage!
PLEASE DON'T GIVE YOUR MONEY TO THIS HORRIBLE COMPANY. THEY ARE A DISGRACEFUL COMPANY! Go with another provider.
If I could give this company negative stars I would. An absolute joke of a company, managers are useless, and field techs either complete tickets they never worked on or don't show up to appointments and no one will help you. This company can care less about their customers. I have been waiting for service for over 10 days. I had no choice but to report them to FCC.
My experience has been horrible wirh Xfinity Mobile. Customer service reps lie blatantly, they pass customers around from rep to rep, and have added erroneous charges to a device wirh no balance in order to prevent me from switching phone carriers. Xfinity operates on demon time with no care for the customer.
