WOW! Internet

From the day they installed my cable and internet it's has disconnected multiple times every single day. They have sent out one idiot technician after another and still I'm sitting her once again without any services because they refuse to fix the obvious wire issues outside. I have had to spend countless hours on the phone missed time at work because they are horrible. I work from home and absolutely rely on my internet to work but can't because the signal goes in and out every hour. The worst company I have ever had to deal with. I have placed a complaint with the BBB, WOW should not even be allowed to be in business.

Once a good company with good customer service now it has gone the way of overcharging, sending bills late, trying to get everyone on auto pay, not being able to effectively being able to communicate having to spend hours on the phone to try to talk to a live person, having to drive to an office to return equipment to a drop box and then continuously being charged for the returned equipment on subsequent bills. Where or where is the class action or legislative regulation.

I had WOW Service for 2 years. When I first acquired the service, I already had purchased my own Modem & Router for service, but when I contacted WOW to get my service turned on, they insisted that I purchase a brand new router for $250 even though it was the exact same make and model of the Modem I already had. After 2 days of phone calls and countless phone reps with Chinese accents, I finally got the service activated with my Modem I already owned.

2 years later, I moved out of the country and closed my WOW account with no due payments. Low and behold I discovered 2 years later that WOW decided to file a claim on my credit saying I owe $52. What a crock. I refuse to pay LIARS and THIEVES. They should be sued for defamation and slander. Bad credit puts people on the streets today, it's no wonder the riots are destroying this country. But that's what happens when you let Israeli dual citizens completely infiltrate and take over your congress, economic and education system. Heil De Führer!

DO NOT Subscribe to WOWWAY Internet. Their 100mbps is a LIE. I tracked it at 10mbps or less at times.
I was on their internet for one year and paying $19.99 a month. Then they raised it to $24.99 a month. They just raised it to $44.99 a month and when I cancelled to go back to another provider, they are charging me on what they said was a 2 year contract when they advertise "NO CONTRACTS." That charge is $180.00!
Stay away from WOWWAY!

I have had to suffer with this bull$#*! $#*! company for almost 15 years living with my family and it is damn near almost worse than dial up connection. They told us they would be out at our house between Friday and Saturday. They came today after my father spoke with them on the phone the pervious night before saying they will bring an extra modem and will have 100gb or whatever. Well when the worker came they said it wasn't in the paperwork... After they just promised us that but we didn't get it. I have absolutely no clue as to why my elderly parents deal with this piece of $#*! bull$#*! $#*! company. If I could I would give them a negative star review unfortunately I can not do that
Stay away from this company unless you want to deal with bull$#*! internet and cable connection on a DAILY basis. And are willing to pay for someone to come out and fix whatever issue it is that week every other week.

After 15 years of being a faithful customer of WOW, I finally have had enough and I cancelled all my services.

Customer service has NO customer service. They are foreign and I could never really understand what they are telling me. Wait times are one half to almost 1 hour.

WOW sure wants you to pay your bill on time, but when you have issues with your service it's nothing but a run around.

I just spent the whole morning and early afternoon on the phone with them and my problem was never fixed. Never again will I use this company or refer them to family or friends. 15 years of loyalty means nothing. You can pay your bill on time also, but WOW does not care!

Shame on WOW! This company deserves to go down the tubes!

WOW! Has left a live wire draped across a walkway at my home for over 9 weeks and counting. This is a serious safety hazard. They came out within days of setting up service to begin charging me and said it would be sorted within a week. I've now had to call multiple times and spent over 3 hours on phone calls (mostly waiting to get through and then subsequently waiting for a supervisor to help). I've just had a service call where the tech came at the end of my 3 hour window I had to wait around to tell me "I was sent out to make sure there was a wire - we'll get it taken care of in about 2 weeks". I'm livid and exhausted. What "award winning customer service"? Avoid at all cost.

When I moved to a new city in November 2019 after my husband passed away, a WOW agent came to my door asking me to sign up for cable service. I signed a 2 year contract and he stated that under no circumstances will my rate increase over the next 2 years. Well I just received my statement and the rate has increased! Customer service couldn't help and I've contacted the corporate office over a week ago but of course they haven't responded. I even called the guy who sold me the service and his phone # goes directly to AT& T! I feel they have cheated and lied to me and are taking advantage of me. So on the advice of an attorney, he said to start with making a complaint to the Better Business Bureau. I also referred 11 people to WOW... so they are also awaiting my outcome before they cancel their service. But I do have to admit, the cable service has been good... no issues at all. It's just their customer service department and their method of treating their customers that is sub par.

We had the service at our old address. We cancelled it when we moved and sent back the equipment. After we had moved apparently the box with the modem in it got returned to our old address and then they lost track of it. 2 years later and wow is in our area now and I called to see about getting it at our new address. I'm informed that there is a $350 balance for un-returned equipment. I inform them that I did return it and I'm then told that they returned it to the old address and dont know where it is. So now I can't get new service from them because they lost the equipment and I have to jump through hoops to get the charge taken off because they lost something 2 years ago. Smart wowway real smart.

I was under treumendous presuure for the last 6 weeks as there was continious interruption and longtime disconnection of my internet. I continously complain to WOW representative and 3 to 4 representatives visit site, do some partial repair work but the problem exists. Finally, I got in touch with Rachel C-7060 Customer Care Specialist Adv. Tier 2. He patiently listen to my worries and send representative on 6/26/2018, who [I don't know his name] undestand the problem and staraight went to WOW box outside my house and get the defect repair, since then my internet is working smootly and I have no tension. I, Syed Hassan resident of 34 Brittany Lane Glendale Heights IL ******* [age 66 years] extremely thankful to Rachel, who was continously in touch with me since 6/23/2018 and had made all out efforts to resolve this issue. I pray for him and request management to pay him award for keeping the name of Company at this high note by his countless work.