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Worthy

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Worthy Reviews Summary

Worthy has a rating of 3.8 stars from 437 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Worthy most frequently mention entire process, great experience and customer service. Worthy ranks 4th among Diamond sites.

service
79
value
73
shipping
74
returns
28
quality
60

We monitor reviews for authenticity

South Carolina
1 review
7 helpful votes
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What a mess…
July 30, 2022

Decided to try and sell an engagement ring on here and was very curious of how the process works. I went through the first couple of steps filling out the type of ring, shape and how many carats the ring itself is. After getting to the photo section I decided to wait and do a little more research so I left it blank and open. Fast forward to a couple of days later I start receiving phone calls from them up to 2 or 3 times a day, text messages and then phone calls. It was annoying at first but I actually liked receiving them so it was a constant reminder. Finally after getting one call today I had enough from the random phone calls and voice messages they were sending me and decide to go ahead with them. I uploaded photos, and completed the process. They sent me the insurance documents and then a shipping label for pick up, everything was going smooth until I received an email saying that my order was canceled. I called them to get some more information and they stated that my ring isn't in high demand and they were not in need of it. You're kidding right? They blew my phone up for 2 weeks leaving all of this $#*! and now I decide to go with it and they tell me that they aren't in need of it. What a joke, looks like this ring will be going to another site!

Worthy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 30, 2022
Worthy T. Worthy Rep
over a year old

Hello Nick,

We attempted to reach you directly about your stated concerns. Although we have not had success connecting with you, we remain available to discuss your recent experience and any steps we can take to make it right. We take the experience we provide to all sellers including prospective ones, very seriously. We do hope we'll have the opportunity to connect with you directly to address your concerns further.

Although we are not able to confirm we have the correct account without your confirmation, we believe we may have located your account based on the details available. We've completed an initial review of the account in question and show we received the initial submission for the 1 carat ring on June 7th. It was noted the optional upload photo step was skipped when the details about your ring were submitted.

From there, one of our Selling Advisors attempted to contact you to discuss the next steps. We also sent several requests for you to add photos to your submission. When the photos of your ring were submitted yesterday, June 30th, it was observed that the center diamond stone of your ring was smaller than the 1 carat initially listed. After our review of the photos, we did determine, that although the ring is beautiful, it did not meet the minimum criteria for auction. We recognize this was likely disappointing news after our series of attempts to reach you and obtain the remaining details about your jewelry.

If we are not confident we can assist you with the sale of your ring, we will let you know right away. We are hopeful you will find success through another avenue. If you have any other jewelry pieces you are considering selling, please let us know, we'd be more than happy to review those and see if we may be able to assist you with selling them.

Thank you,

The Worthy Team

Kentucky
1 review
2 helpful votes
Follow Leilani D.
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When selling my diamond bridal set, I came away so much knowledgable about the grading of the diamond and other qualities that come into play when reselling jewelry. Worthy's professional grading and the live auction accepting bids world wide over a few days was exhilarating and exciting. I was glad to sell this beautiful ring for more than it's recommended reserved price.

Date of experience: June 6, 2022
Worthy T. Worthy Rep
over a year old

Hi Leilani,

We appreciate having had the opportunity to partner with you on the sale of your bridal set. We're very focused on helping you get the most for your pieces and it's even more exciting when the outcome exceeds your expectations! Congratulations again on your recent auction!

The Worthy Team

Texas
1 review
0 helpful votes
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Great service.
June 8, 2022

Thank you to Worthy and a terrific staff for assisting me in selling my ring. I even got more than I expected.

Date of experience: June 6, 2022
Worthy T. Worthy Rep
over a year old

Hi Peggie,

We appreciate having had the opportunity to partner with you on the sale of your ring. We're very focused on helping you get the most for your pieces and it's even more exciting when the outcome exceeds your expectations! Congratulations again on your recent auction!

The Worthy Team

Pennsylvania
1 review
0 helpful votes
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A+ experience
June 7, 2022

Would highly recommend worthy for re-selling an engagement ring. Kendall was the best to work with, great experience and payment was fast!

Date of experience: June 6, 2022
Worthy T. Worthy Rep
over a year old

Hi Alicia,

Thank you for taking the time to share your experience with Kendall! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.

The Worthy Team

KN
1 review
15 helpful votes
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I guess I fell for it. I sent my diamond to Worthy with full awareness of its worth and GIA grading that I obtained at the time of purchase. A secondary/independent appraisal also validated it's grading. I understood completely that it was an auction and I would not recoup nearly its full value. I absolutely understand that Worthy is in this business to make a profit. Interestingly, the GIA grade determined by Worthy was significantly different in color, though match in clarity. Interestingly, they never asked for the grading, only the size when submitted. I began to have a sinking feeling. I asked for a low minimum reserve- which was not met, not surprisingly based on their grading. I asked that the ring be returned, confirmed the location for the FedEx office locally and was assured via email that it would be in my possession in 7 to 10 days. When I did not receive the promised FedEx tracking number, nor my ring, I emailed my customer service agent. Shockingly, I did not receive a reply to my email. A phone call to the company, revealed that they don't know why my ring was not sent back, but they should be able to get me a tracking number next week to ensure that I can track its progress. I am hopeful to get the ring back, but at this point I am markedly concerned that I might not. I have a feeling I will be making many more phone calls to try to get my ring returned. They were anxious to receive it and provided expedited two day air shipping, but can't seem to be as efficient returning it, or even giving an explanation for why it is not been returned. Go elsewhere.

Worthy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 3, 2022
Worthy T. Worthy Rep
over a year old

Hello Mechele,

A member of our leadership team previously attempted to contact you directly about the concerns with your return. Although they did not hear back from you, we are confident we have taken the appropriate measures to resolve your concerns. From our review, we can confirm the return location was confirmed on 5/20/22 and the package was shipped out on 6/6/22,10 business days from that date. As explained in our communication with you directly, our return processing timeframe is between 7-10 business days where great care is taken to securely package your return for safe delivery.

Please note, as part of the services we provide in preparation for your jewelry's auction, complimentary grading at a third-party independent grading lab such as the GIA is included. It is very important to note the grading reports provided by the grading lab are completely objective. As a reminder, before starting your auction, you have complete control over the reserve price that is set and the minimum amount your jewelry sells for. If the reserve price is not met, we'll initiate the return of your ring without hesitation. Although we weren't able to assist you with the sale of your jewelry, we do wish you the best if you decide to pursue another avenue.

If there are any remaining questions or concerns we can address with you, please do not hesitate to reach back out to us at any point.

Thank you,

The Worthy Team

Arizona
1 review
2 helpful votes
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Easy Process, Great Customer Service
June 4, 2022

The process was very simple and provided a stress-free experience of selling my ring. I will certainly recommend Worthy to others.

Date of experience: June 2, 2022
Worthy T. Worthy Rep
over a year old

Hi there!

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Florida
1 review
1 helpful vote
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Good
June 2, 2022

Overall it was a very easy experience. I didn't have to speak to anybody & was updated constantly. It moved very quickly in the beginning but there was some delay at the IGI grading lab. When all was said & done it was abt 2 weeks. What I'm most disappointed abt was the starting offer I received I thought was chosen by a person, but I believe it was just automated by the computer, or Worthy did not care to get max amount of money & just wanted to sell. I accepted the very low starting point of abt $475. Over 120 watchers and ever time I would check on it there would be more watchers. The first sold for $753.75 which was extremely low compared to other rings in same grading scale and my ring was more beautiful & unique than other rings that sold for over $1000. Luckily Worthy decided on their own to extend the auction for another hour or so "due to high demand" and it sold for $978.75. Still below many other plain rings. I think I should've started my auction at about $900. I'm sure there would've been bids. I would've been devastated if my ring only sold for $753.75 or even less! In total I paid over $4k for that ring! At least, in that case, if my auction had never gotten to $900 I would've had the option to sell or not but bc my starting price was so low, I was so close to receiving practically pennies! I think if I would've started my auction at $900 I could've gotten a little more but I trusted this starting auction Worthy gave thinking there would be a lot of bids or they knew best. I would go with your own gut and place your starting point where you wouldn't mind selling your ring for at least that price.

Date of experience: June 1, 2022
Worthy T. Worthy Rep
over a year old

Hi Lola,

Thank you for sharing your experience. We completely understand it can be very disappointing to learn about the difference between retail and resale values.

Our primary goal is to help you get the most for your jewelry so thank you for allowing us the opportunity to partner with you. Should you need any assistance selling any of your other pieces, please do not hesitate to let us know. We'd be happy to work with you again!

The Worthy Team

Texas
1 review
0 helpful votes
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This process was easy and they have excellent customer service- I would highly recommend their services!

Date of experience: May 30, 2022
Worthy T. Worthy Rep
over a year old

Hi Michelle,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Arkansas
1 review
2 helpful votes
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Easy process
May 17, 2022

I was selling a high end watch and had no idea how to get the best value for it. Worthy made the process so easy that I would use them again in a heartbeat. They gave me an honest opinion on what I could get from their auction process and they were right on target. Worthy made shipping very easy and kept me up-to-date all the way till the end of the auction. Got the money in my account two days after the auction and was extremely satisfied with the whole process.

Date of experience: May 16, 2022
Worthy T. Worthy Rep
over a year old

Hey Seth,

Your feedback means so much to us and we're so glad we were able to help you sell your watch. Don't hesitate to reach out should you need help selling any of your other pieces down the road!

The Worthy Team

Illinois
1 review
0 helpful votes
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Everything about this process was so easy and wonderful! There was great communication every step of the way and I would highly recommend them!

Date of experience: May 8, 2022
Worthy T. Worthy Rep
over a year old

Hi Amber,

This is exactly what we strive to do! Congrats again on the sale of your piece! Be sure to tell your friends and family about us, we'll be more than happy to help them as well.

The Worthy Team

Idaho
1 review
0 helpful votes
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Smooth Process
May 8, 2022

Very smooth process, every single step is explained and updates are sent regularly. I sold my ring in a couple of days and received payment very shortly after. I feel that every step was handled quickly and professionally. Thank you Worthy team!

Date of experience: May 8, 2022
Worthy T. Worthy Rep
over a year old

Hey Laura!

We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!

The Worthy Team

Maryland
2 reviews
0 helpful votes
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I was hesitant at first to sell my diamond studs. My account manager explained the process to me from start to finish. Once I sent the earrings to Worthy, the account manager kept me in the loop throughout the prepping and selling process. I knew exactly what was happening. When my earrings went to auction, I could view the activity and see the bids. My earrings sold successfully (for a little more than anticipated!). I received my money promptly. No problems, no worries, no hassle! Thank you Worthy!

Date of experience: May 4, 2022
Worthy T. Worthy Rep
over a year old

Hi Donna,

Thanks for taking a moment to share your experience and congratulations once again on your successful auction! We completely understand how intimidating selling your jewelry can seem at first and we're glad you decided to give us a try. We look forward to working with you again should the opportunity arise.

The Worthy Team

New York
1 review
0 helpful votes
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Above and Beyond
April 26, 2022

Not only did you email but txt every step of the way. I have never felt so comfortable with a company before. Not have I ever met a company that has the best customer service than Worthy. You are truly exceptional.

Date of experience: April 25, 2022
Worthy T. Worthy Rep
over a year old

Hi Michelle,

Your feedback means so much to us and we're so glad we were able to help you sell your jewelry. Don't hesitate to reach out should you need help selling any of your other pieces down the road!

The Worthy Team

Pennsylvania
1 review
0 helpful votes
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Bridal set sold
April 2, 2022

I had a great experience. I was always kept in the loop on every detail as it played out. I had my ring in a box for years. I was told at a jewelry store I wouldn't get more then $30.00. So it sat there. Finally I thought Id give Worthy a go. I mean how could it hurt I wasn't getting anything for it in the box. I got a ending bid of $ 750, wow! The only downfall I can give is I despise PayPal, days later they still won't release my money. Ugh!

Date of experience: April 1, 2022
Worthy T. Worthy Rep
over a year old

Hi Renee,

We appreciate having had the opportunity to partner with you on the sale of your ring. We're very focused on helping you get the most for your pieces and it's even more exciting when the outcome exceeds your expectations! Congratulations again on your recent auction!

We provide several different payment methods to ensure you receive your funds fast. Please let us know if you are still having difficulty obtaining those funds from PayPal. From our experience, the account may need to be verified before the funds will be released. Feel free to refer to this PayPal help article in case it helps as well!

https://www.paypal.com/us/smarthelp/article/how-do-i-verify-my-paypal-account-faq444?app=searchAutoComplete

Thank you,

The Worthy Team

District of Columbia
1 review
0 helpful votes
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Great experience
April 1, 2022

Was offered way more than several local jewelers offered. Easy process, good communication. Will definitely recommend!

Date of experience: March 31, 2022
Worthy T. Worthy Rep
over a year old

Hi Healan,

This is exactly what we strive to do! Congrats again on the sale of your jewelry. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.

The Worthy Team

Arkansas
1 review
0 helpful votes
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Engagement Ring
March 28, 2022

Worthy was very helpful thru the entire process, they keep in contact with you from the first email until it sells telling you actually what they are doing with your jewelry. We would recommend Worthy to anyone who has a piece of jewelry to sell.

Date of experience: March 28, 2022
Worthy T. Worthy Rep
over a year old

Hi Joyce,

This is exactly what we strive to do! Congrats again on the sale of your jewelry. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.

The Worthy Team

North Carolina
1 review
0 helpful votes
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Worthy
March 22, 2022

I was very hesitant in the beginning but through the entire process the customer service was excellent. I absolutely would recommend this service and I plan to use them again.

Date of experience: March 21, 2022
Worthy T. Worthy Rep
over a year old

Hi Christi,

Thanks for taking a moment to share your experience and congratulations once again on your successful auction! We completely understand how intimidating selling your jewelry can seem at first and we're glad you decided to give us a try. We look forward to working with you again should the opportunity arise.

The Worthy Team

North Carolina
1 review
0 helpful votes
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Great Experience
March 22, 2022

I found this company to be phenomenal communicators every step of the way, I received a great value for my ring and felt the overall experience was incredibly smooth… Thank you so much.

Date of experience: March 21, 2022
Worthy T. Worthy Rep
over a year old

Hi Heather,

Your feedback means so much to us and we're so glad we were able to help you sell your ring Don't hesitate to reach out should you need help selling any of your other jewelry down the road!

The Worthy Team

North Dakota
1 review
2 helpful votes
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Fast, East, Worth it
March 14, 2022

I had my wedding ring (I'm divorced) sitting my my closet for 3 yrs. I heard about Worthy a few yrs ago. I finally investigated it and in a little over 1 week of me sending in my ring had had money in my bank from the worthy auction sale. I am very satisfied and suggest anyone interested in selling their ring to look into Worthy.com

Date of experience: March 14, 2022
Worthy T. Worthy Rep
over a year old

Hi Kish,

Thanks for taking a moment to share your experience and congratulations once again on your successful auction! We completely understand how intimidating selling your jewelry can seem at first and we're glad you decided to give us a try. We look forward to working with you again should the opportunity arise.

The Worthy Team

New York
1 review
2 helpful votes
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Superior service from Rachel Kass and team
March 14, 2022

Expedient, professional, insures thru Loyd's of London Cannot say enough POSITIVES! Rachel was wonderful with the situation from beginning to end got me top More than expected for my diamond. I couldn't been more pleased with her and her team. It's said Life is what happens while making other plans Having to sell a family heirloom was NEVER in the cards. Rachel and her team made it as close to perfect as the situation could be.

Date of experience: March 14, 2022
Worthy T. Worthy Rep
over a year old

Hi Heather,

We know parting with such an important and meaningful possession is not easy and we're glad you felt supported throughout the process. Thank you for taking a moment to share your experience. Your feedback means so much to us because this is exactly why we do what we do.

The Worthy Team

From the business

Selling an old engagement ring in 5 easy steps: https://www.worthy.com/sell-jewelry

Using Worthy's online auction platform you can get more for your jewelry without leaving your home:
1. Free Estimation-Tell us about your ring and provide an image, we’ll help you gauge its resale value

2. Insured Shipping- We’ll make sure your valuable arrives at our headquarters safely, with insurance coverage of 150% of its estimated resale value

3. Complimentary Grading-One of our esteemed grading partners will verify and describe your valuable with highly detailed, accurate descriptions

4. Professional Photos - Our in-house photographer will take HD 360 degree photos of your valuable, showing off every impressive detail

5. Personal Auction-Using the professional photos and grading, verified buyers from around the world are invited to compete for your ring. Just approve the highest bid, and the money is yours.


worthy.com
Founded in 2014
New York, NY