WorldRemit

I have sent money through world remit few times, their rates are not great but I did because it was urgent. It was all ok until their system had an issue and one of the transactions was cancelled by them, since then I can't get my money back, every time I call I get a different reason as to why, and today I also learned that I have to send them my Bank statement ( which has all my private info and bank account number) just so they can see if in fact the money was not deposited in my account. Its been almost two months of back and forth. Use the major companies like western union and money gram please.

I transferred funds to a recipient. Worldremit wanted my personal info and that included my Australian medicate card details. I wasn't comfortable with this. Felt like phishing. Once the transfer was completed I received an email from them saying as my bank account wasn't a personal account but a business account they can't accept it but that was AFTER! They took my funds.
Not only did Worldremit not send my money or make it possible to contact them, they failed to refund it! Hieves.

I am a new user of WorldRemit. Their FX rates for Kenya schillings are about 103/$, vs Western Union giving only about 94/$. That's 10% more shillings per dollar, a Very Big Deal. MoneyGram closed my account because I was sending too much money! Getting approved on WorldRemit by sending the passport and photo took a day or so. After that, money traveled quickly.

Below email to the World Remit customer service, after over a week of waiting for my money to be paid abroad. Only a small taste of how bad their service is. Note my email was never taken care of!- Still awaiting my money =(

I have now sent multiple times, various documentations. With all your respect, this has been a long roller coaster with your compliance process which isn't efficient at all to handle these transitions. Your systems don't support the files that I have been required to load on the website, your emails inbox don't support reception of multiple files and even just one file. Your team doesn't have the capability to provide timely feedback and answers to technical and compliance questions. I have sent money with at least three other operators (AZIMO, RIA, INARA, WesternUnion) and I am afraid this is the worst nightmare I have ever experience. Currently, I am honestly fearing my money isn't secure, have not been in touch of it for over a week and no one can give a clear contact number of a name for the someone dealing with this transaction either abroad or here in the UK.

I have also tried to raise a complain, on the chat and on the phone which also proved challenging. Calls and chats drop off, there is not an official complaint department, not even a complaint email, there is not a manager I can escalate the matter, literally no one who can take personal accountability of this transaction.

My transaction is still in limbo after a week, despite your 24-hour promise. This is already causing me a lot of trouble as I have missed some payments I had to meet myself. Therefore, I need you to take this as a formal complaint.

Reference: Transaction *******

The worst service ever! We have tried to send money 3 times! All unsuccessful (before the pandemic situation too). The customer service is terrible.
For example, the last time we tried to send money from Switzerland to Colombia, waiting for 24 days, calling them, sending emails... and finally, they sent us an email telling us that the reason was that the process took more than 60 days and the recipient never appeared. Which is obviously not true!
How can they send an email full of lies? More at this moment when our families are waiting for the support!

I do not recommend this company to anyone. Please do not lose your time!

I attempted to send $1,500 to a very impoverished friend in Brazil to purchase a new cellphone and to help cover some medical bills. Worldremit decided that I could not exercise my own free will, with my own funds, to help a friend pay for these life expenses. WorldRemit told me they felt the transaction was fraudulent and a scam, even though I assured them it was not. They asked if I would be sending money in the future and I said yes, to help my friend pay for more dental and medical bills. 10 minutes later, I received an email message stating that Worldemit has canceled my account, but they would not tell me why. They will refund my money in 7 to 10 days. I was livid. But there are many other money transfer services. So I just found someplace than was more rational. I cannot say enough bad things about this experience with Worldremit. The world needs kindness, not judgement.

I was deeply impressed with the speed, accuracy, and low cost of this service. I travel a lot and have always struggled with how to give people I meet in other countries funds for things after I have left the country. I have now found the service I plan to use and I highly recommend them to others. If you sign up for the first time, please use the reference code: ROBERTG1329 and you and I both should receive $20 after you send a total of $100 through their system. But, even if you don't use the code, I highly recommend the service!

This platform appears to be seriously malfunctioning and/or fraudulent. I spend a week trying to make a transfer using a credit card and kept getting error messages. My credit card company said there was no issue on their end, while when I called World Remit, they assured me that the problem was with my credit card and my account was active and ready to use. I finally asked a family member to borrow money using their debit card and it appeared to go throughthen I got an email notification minutes later saying the transaction was cancelled and my account was permanently closed. The money has already come out of the bank account and may take up to 21 days to be refunded so this leaves me in a very compromised situation, in a foreign country without access to cash (and now also owing my family member for the transaction that was cancelled but not yet refunded.)

I recommend avoiding this service at all costs. Xoom doesn't offer as good of an exchange rate, but at least they are trustworthy and efficient. I'll be using them from now on.