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The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
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A great service with prompt delivery. Can't understand why anyone would buy books elsewhere. Recommend to all my family and friends 10/10
Always a smooth transaction, with delivery when expected, and books as described. It's nice to be able to get the exact second hand book I'm looking for!
Thanks for your review :)
I have bought several books from Wob and without fail, the condition is always better than their description. And delivery is faster than stated. Real example of over-delivering.
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Excellent service and book,
Which was in perfect condition,
Apparently unread. Wob were the only people
I found to have this book. I definitely bought
This book from Wob but I do not have a photo tp
Upload
Thanks for your review :)
Excellent value. Good quality and very Clean books. I don't get books from anywhere else now. Have bought books for all the family.
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I ordered 3 books and one was larger than the other 2. The bag they had been put in wasn't big enough and had burst and the deliverers had to re-bag it. I was lucky that no books were missing.
Hi, I am sorry to hear this, I will pass this onto the packaging team for review. Thanks, Wob
I am very satisfied with my purchase; my book arrived reasonably quickly and was very carefully and securely packed and thus was in excellent condition when it arrived.
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My go to stop for any book, wonderful first class service, books are always in great condition, arrive quickly and are really good value. I have read all the Kresley Cole series and bought them from wob... great books, wonderful service... thankyou wob xxx
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Excellent range of books in good condition at affordable prices. Also good, reliable delivery service.
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This company rival Amazon in terms of quality and price. I will buy from them in preference to any other company.
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WOB has always been reliable. You know what you are getting and the price is reasonable. Most of these books are unobtainable elsewhere. They are well packaged and come very quickly.
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Service from world of Books is good but i wish that they would put "Do Not Bend" on their postage bags. I had bought a used but in very good condition book off them only for the Post Office to fold it double & leave it part way through my letter box resulting in a crease being put in the rear cover. I wish i had the presence of mind to take a photograph but instead i removed it as quick as possible hoping that it hadn't damaged my book. Luckily the crease isn't too bad but it could have been so much worse.
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Really appreciate being able to purchase from such a diverse range of products.
Very happy with the product, the service and the price. Thank you.
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Ordered Mr Golightlys holiday, for our bookclub read ( which was unavailable elsewhere. And which arrived as a hardback) plus Miss Garnets Angel also by Salley Vickers. Very happy with all 3 books received.
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The customer service was very helpful, also the secondhand books I purchased are in good condition as new love it
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Never been disappointed with any search, purchase or delivery! Great prices, quick delivery and great quality (always better than expected!). I don't even use other book sites... you know who I mean ;). . WOB is my go to book supplier!
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Great service Quick delivery. Unexpected personal note and follow up. I rarely waste time on a bad review as we all have our days but WOB deserve my good review. Many thanks.
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I use wob regularly and am usually very happy with the service they provide, but my last order was for 4 books, 3 paperback and 1 hardback and when they arrived (very quickly) they were very poorly packaged. They had just been stuffed together into the usual grey plastic envelope/bag, without any additional protection, which was clearly not sufficient for that number of books, especially with a hardback. The package arrived badly torn, held together with post office elastic bags. Luckily the books were undamaged but easily have been, or even one or more could have fallen out.
Hello, this doesn't sound right. Please drop us an email at [email protected] with your order number and our team can look into this further for you. Thanks, Wob
Speedy service at a good price. Good spurce of second hand books with no delivery charge. I use them all the time now a d would recommend them.
Thanks for your review :)
Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to [email protected] and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email [email protected] and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob


Thanks for your review :)