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Wob

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Perfect
December 6, 2021

Very easy website ( I am an elderly lady), found just what I wanted, sent to me in a couple of days, no p&p, simply perfect, thanks.

Date of experience: December 6, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Wob review
December 6, 2021

A great service with prompt delivery. Can't understand why anyone would buy books elsewhere. Recommend to all my family and friends 10/10

Date of experience: December 5, 2021
GB
1 review
0 helpful votes
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Always great
December 6, 2021

Always a smooth transaction, with delivery when expected, and books as described. It's nice to be able to get the exact second hand book I'm looking for!

Date of experience: December 5, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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I have bought several books from Wob and without fail, the condition is always better than their description. And delivery is faster than stated. Real example of over-delivering.

Date of experience: December 5, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Excellent service and book,
Which was in perfect condition,
Apparently unread. Wob were the only people
I found to have this book. I definitely bought
This book from Wob but I do not have a photo tp
Upload

Date of experience: December 5, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Excellent value
December 6, 2021

Excellent value. Good quality and very Clean books. I don't get books from anywhere else now. Have bought books for all the family.

Date of experience: December 5, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Poor Packaging
December 5, 2021

I ordered 3 books and one was larger than the other 2. The bag they had been put in wasn't big enough and had burst and the deliverers had to re-bag it. I was lucky that no books were missing.

Date of experience: December 5, 2021
World of Books C. — Wob Rep
over a year old

Hi, I am sorry to hear this, I will pass this onto the packaging team for review. Thanks, Wob

New York
2 reviews
0 helpful votes
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First purchase
December 5, 2021

I am very satisfied with my purchase; my book arrived reasonably quickly and was very carefully and securely packed and thus was in excellent condition when it arrived.

Date of experience: December 4, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Spain
1 review
0 helpful votes
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Brilliant... i love WOB
December 5, 2021

My go to stop for any book, wonderful first class service, books are always in great condition, arrive quickly and are really good value. I have read all the Kresley Cole series and bought them from wob... great books, wonderful service... thankyou wob xxx

Date of experience: December 4, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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WOB review
December 3, 2021

Excellent range of books in good condition at affordable prices. Also good, reliable delivery service.

Date of experience: December 2, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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This company rival Amazon in terms of quality and price. I will buy from them in preference to any other company.

Date of experience: December 2, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Excellent service.
December 3, 2021

WOB has always been reliable. You know what you are getting and the price is reasonable. Most of these books are unobtainable elsewhere. They are well packaged and come very quickly.

Date of experience: December 2, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

India
1 review
0 helpful votes
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Good service
December 2, 2021

Service from world of Books is good but i wish that they would put "Do Not Bend" on their postage bags. I had bought a used but in very good condition book off them only for the Post Office to fold it double & leave it part way through my letter box resulting in a crease being put in the rear cover. I wish i had the presence of mind to take a photograph but instead i removed it as quick as possible hoping that it hadn't damaged my book. Luckily the crease isn't too bad but it could have been so much worse.

Date of experience: December 2, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Washington
1 review
0 helpful votes
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Really appreciate being able to purchase from such a diverse range of products.
Very happy with the product, the service and the price. Thank you.

Date of experience: December 2, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Ordered Mr Golightlys holiday, for our bookclub read ( which was unavailable elsewhere. And which arrived as a hardback) plus Miss Garnets Angel also by Salley Vickers. Very happy with all 3 books received.

Date of experience: December 1, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Bahrain
1 review
0 helpful votes
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Good service
December 2, 2021

The customer service was very helpful, also the secondhand books I purchased are in good condition as new love it

Date of experience: December 1, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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My go to book supplier!
December 2, 2021

Never been disappointed with any search, purchase or delivery! Great prices, quick delivery and great quality (always better than expected!). I don't even use other book sites... you know who I mean ;). . WOB is my go to book supplier!

Date of experience: December 1, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Ireland
1 review
0 helpful votes
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I'll be back.
December 2, 2021

Great service Quick delivery. Unexpected personal note and follow up. I rarely waste time on a bad review as we all have our days but WOB deserve my good review. Many thanks.

Date of experience: December 1, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
1 helpful vote
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Poorly packaged
November 30, 2021

I use wob regularly and am usually very happy with the service they provide, but my last order was for 4 books, 3 paperback and 1 hardback and when they arrived (very quickly) they were very poorly packaged. They had just been stuffed together into the usual grey plastic envelope/bag, without any additional protection, which was clearly not sufficient for that number of books, especially with a hardback. The package arrived badly torn, held together with post office elastic bags. Luckily the books were undamaged but easily have been, or even one or more could have fallen out.

Date of experience: November 30, 2021
World of Books C. — Wob Rep
over a year old

Hello, this doesn't sound right. Please drop us an email at [email protected] with your order number and our team can look into this further for you. Thanks, Wob

GB
1 review
0 helpful votes
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Excellent service
November 30, 2021

Speedy service at a good price. Good spurce of second hand books with no delivery charge. I use them all the time now a d would recommend them.

Date of experience: November 29, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)