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Wob

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Prompt and efficient.
December 20, 2021

The book that I bought, was delivered very quickly, well packaged, I cannot fault the service. I would certainly buy from here again.

Date of experience: December 19, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
3 helpful votes
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2 out of 3 were good
December 20, 2021

Bought 3 Sophie Kinsella books for my daughter for Christmas which were all classed as 'excellent condition'. Unfortunately one had a big price sticker on the front that won't come off, creased edges and and old yellow colour.

Date of experience: December 19, 2021
World of Books C. — Wob Rep
over a year old

Hi, please drop our customer service an email at [email protected] and they will be happy to assist. Thanks, Wob

GB
1 review
0 helpful votes
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Good service
December 20, 2021

Have used this company many times always received good quality books. Fair prices and quick service. Some of the books appear to have hardly been used. Would recommend.

Date of experience: December 19, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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I first read this book when I received it as a school prize in 1959. I was 8 years old. I still have that copy. I bought a copy from World of Books to give to a 7 year old granddaughter. The copy I received arrived promptly. It looks like new and is now wrapped in red Christmas paper, ready to be opened on Christmas morning. I hope she enjoys it as much as I did.

Date of experience: December 19, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Ireland
1 review
0 helpful votes
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Great service
December 20, 2021

Was looking for a thirty year old book. Wob had a second hand copy in stock. The book arrived with the time frame stated. Very good condition and great value for money

Date of experience: December 19, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Wob service is second to none. So quick and easy to use with fast, free delivery. Books always as described and never been disappointed in quality yet. Always good to find something you can't find elsewhere! Happy reading

Date of experience: December 19, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great
December 20, 2021

Prompt delivery, excellent selection of wide ranging books.
It feels good to save books being wasted in landfill.

Date of experience: December 18, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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I was impressed by prompt delivery and the exce! Ent condition. I have no concern in using it as a Christmas gift.

Date of experience: December 18, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Australia
3 reviews
0 helpful votes
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Quality plus
December 20, 2021

Quality store quality books Engrossing reading with huge range from which to select Recommend to all

Date of experience: December 18, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great company
December 18, 2021

I love that I can buy good quality 2nd hand books CDs and videos. I often find with WOB hard to get items online.The service provided is brilliant with quick delivery and clear communications from them. The range of goods for sale is great and well priced. I will continue to make purchases with them as I trust them to deliver great service. Thank you WOB.

Date of experience: December 18, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Missouri
1 review
0 helpful votes
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Excellent Organisation! :)
December 18, 2021

Very good service. Such a huge selection of books, in many different editions, and quick delivery and great bargains.

Date of experience: December 18, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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An easy way to understand your music notes with some very good examples and exercises.
An inexpensive booklet, very good value.

Date of experience: December 18, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
1 helpful vote
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Puzzled
December 18, 2021

I can't review this item, because for some reason you cancelled my order and gave me a refund. I don't know why as you never explained. Since brought the item from somewhere else.

Date of experience: December 17, 2021
World of Books C. — Wob Rep
over a year old

Hello, I am sorry to hear this, this happens on occasion for a number of reasons, so we are sorry you didn't receive the email telling you why. Thanks, Wob

Hawaii
1 review
0 helpful votes
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They lost my order
December 18, 2021

Almost a month until I learned learned WOB lost my order in the mail. I wasn't notified of this until I asked where books were. Incredibly frustrating and waste of money. I don't trust them anymore.

Date of experience: December 17, 2021
World of Books C. — Wob Rep
over a year old

Hello, we are sorry to hear this and hope our customer service resolved this to your satisfaction. Thanks, Wob

GB
1 review
0 helpful votes
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In love with this website!
December 18, 2021

I stumble upon world of books about 6 months ago looking for a second-hand book provider. I love books and reading and my local second-hand bookshops shut between 4 or 5 in the evening, which is usually when I finish work myself, so in a way it has been a godsend. The books arrive on time (sometimes one order may arrive in different deliveries depending on how many books you ordered in one go), they have near enough everything and their stock is updated regularly. You're allowed up to 100 books on your wishlist too.
Most of the books on my bookshelf are from world of books.
They're a reliable and trustworthy website too (which is what I always want to know when I first buy from a new website). Their customer service is great and they have responded to past e-mails quite quickly and resolved any issues I had. They re-sell preloved books, which is great because it's environmentally friendly so it's a win win all round. Books are being re-used and not dumped, which means less trees are being cut down and I save money on books!
The ONLY downsides are they don't have EVERY book ever- but does any bookshop? And some books don't include a blurb or review. But that's not a huge deal.

Date of experience: December 17, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Illinois
1 review
0 helpful votes
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Book was 100 percent as described. Will do this service again. The shipping emails were very helpful!

Date of experience: December 16, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Exellent service.
December 17, 2021

Exellent service. Sorted out a minor issue quickly and effectively. Delivery very good, quick and well packed 10/10

Date of experience: December 16, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Washington
1 review
0 helpful votes
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Christmas viewing assured
December 15, 2021

Thank you, WoB, for again expeditiously meeting another DVD request, for classic Madam Butterfly. It will feature in my home "Must Watch" list.

Date of experience: December 15, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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My latest purchase
December 15, 2021

Book as described and the service excellent as always. Despite this being a long celebratory weekend, my book arrived early.

Date of experience: December 15, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Excellent service just like the last time. Really great choice of books etc, all at really good prices. Will certainly be using in the future.

Date of experience: December 15, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)