Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The book that I bought, was delivered very quickly, well packaged, I cannot fault the service. I would certainly buy from here again.
Bought 3 Sophie Kinsella books for my daughter for Christmas which were all classed as 'excellent condition'. Unfortunately one had a big price sticker on the front that won't come off, creased edges and and old yellow colour.
Hi, please drop our customer service an email at [email protected] and they will be happy to assist. Thanks, Wob
Have used this company many times always received good quality books. Fair prices and quick service. Some of the books appear to have hardly been used. Would recommend.
Thanks for your review :)
I first read this book when I received it as a school prize in 1959. I was 8 years old. I still have that copy. I bought a copy from World of Books to give to a 7 year old granddaughter. The copy I received arrived promptly. It looks like new and is now wrapped in red Christmas paper, ready to be opened on Christmas morning. I hope she enjoys it as much as I did.
Thanks for your review :)
Was looking for a thirty year old book. Wob had a second hand copy in stock. The book arrived with the time frame stated. Very good condition and great value for money
Thanks for your review :)
Wob service is second to none. So quick and easy to use with fast, free delivery. Books always as described and never been disappointed in quality yet. Always good to find something you can't find elsewhere! Happy reading
Thanks for your review :)
Prompt delivery, excellent selection of wide ranging books.
It feels good to save books being wasted in landfill.
Thanks for your review :)
I was impressed by prompt delivery and the exce! Ent condition. I have no concern in using it as a Christmas gift.
Thanks for your review :)
Quality store quality books Engrossing reading with huge range from which to select Recommend to all
Thanks for your review :)
I love that I can buy good quality 2nd hand books CDs and videos. I often find with WOB hard to get items online.The service provided is brilliant with quick delivery and clear communications from them. The range of goods for sale is great and well priced. I will continue to make purchases with them as I trust them to deliver great service. Thank you WOB.
Thanks for your review :)
Very good service. Such a huge selection of books, in many different editions, and quick delivery and great bargains.
Thanks for your review :)
An easy way to understand your music notes with some very good examples and exercises.
An inexpensive booklet, very good value.
Thanks for your review :)
I can't review this item, because for some reason you cancelled my order and gave me a refund. I don't know why as you never explained. Since brought the item from somewhere else.
Hello, I am sorry to hear this, this happens on occasion for a number of reasons, so we are sorry you didn't receive the email telling you why. Thanks, Wob
Almost a month until I learned learned WOB lost my order in the mail. I wasn't notified of this until I asked where books were. Incredibly frustrating and waste of money. I don't trust them anymore.
Hello, we are sorry to hear this and hope our customer service resolved this to your satisfaction. Thanks, Wob
I stumble upon world of books about 6 months ago looking for a second-hand book provider. I love books and reading and my local second-hand bookshops shut between 4 or 5 in the evening, which is usually when I finish work myself, so in a way it has been a godsend. The books arrive on time (sometimes one order may arrive in different deliveries depending on how many books you ordered in one go), they have near enough everything and their stock is updated regularly. You're allowed up to 100 books on your wishlist too.
Most of the books on my bookshelf are from world of books.
They're a reliable and trustworthy website too (which is what I always want to know when I first buy from a new website). Their customer service is great and they have responded to past e-mails quite quickly and resolved any issues I had. They re-sell preloved books, which is great because it's environmentally friendly so it's a win win all round. Books are being re-used and not dumped, which means less trees are being cut down and I save money on books!
The ONLY downsides are they don't have EVERY book ever- but does any bookshop? And some books don't include a blurb or review. But that's not a huge deal.
Thanks for your review :)
Book was 100 percent as described. Will do this service again. The shipping emails were very helpful!
Thanks for your review :)
Exellent service. Sorted out a minor issue quickly and effectively. Delivery very good, quick and well packed 10/10
Thanks for your review :)
Thank you, WoB, for again expeditiously meeting another DVD request, for classic Madam Butterfly. It will feature in my home "Must Watch" list.
Thanks for your review :)
Book as described and the service excellent as always. Despite this being a long celebratory weekend, my book arrived early.
Thanks for your review :)
Excellent service just like the last time. Really great choice of books etc, all at really good prices. Will certainly be using in the future.
Thanks for your review :)
Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to [email protected] and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email [email protected] and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob


Thanks for your review :)