Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent service yet again,great value and fast free delivery my go to world for books. I have recommended you to family and friends.
I have used WOB on numerous occasions and have always been satisfied with the service and the books etc I have received.
Thanks for your review!
As always, great service. What i love is finding old titles on unusual subjects. This time was looking for crochet patterns for the pineapple design. Whilst modern search engines went into freefall, got just the book of patterns i was after. About 40 years old but in good condition. Well worth checking if you are after something out of the ordinary.
Thanks for your review!
Hi ordered book, paid for in a simple easy way and hey presto get notification that book is on the way.
Great service, reasonable prices and fast delivery.
Thanks for your review!
Have ordered several books from WOB and they have met expectations every time - description and delivery time. My first stop searching for any book.
Ordered a book expecting it to be delivered slowly because of normal Christmas hold-ups plus strikes. But in fact the book arrived in a couple of days - excellent. Thank you
Thanks for your review!
This has now become my go to site for second hand books. Delivered very quickly and a great range of titles. Very satisfied. The prices are also very reasonable and the description of the books is accurate.
Thanks for your review!
Everytime I order books, they are in very good condition. They arrived promptly, and are a very reasonable price. Such a good idea for books to be recycled to new owners. Very satisfied. Would recommend.
Thanks for your review!
Got the books I wanted to nearly complete the whole series of Inspector Montalbano Italian detective in Siciliy.
Thanks for your review!
I'm not good at writing reviews.
I've used WOB many times and never been disappointed. Keep up the good work.
Thanks for your review!
Every time I've ordered from WOB's I've been delighted with the service and the condition of the books. Communication is spot on too
Thanks for your review!
Apart from being a great library of books WOB provides a wonderful postal service. You won't be disappointed.
Good to know books are travelling rather than sleeping in domestic bookcases. God bless readers and writers everywhere.
Thanks for your review!
WOB is reliable, economic and quick in its response. I am very pleased with the service offered.
The books I have wanted have generally been found.
Just excellent placed 6 orders in 2 weeks. All brilliant and quick. Packaged well as described. Good value.
Thanks for your review!
Ordered two books. One for dad, (the most important, as a dementia patient is hard to buy for) and one for my daughter.
Neither came. Instead, I received someone else's' order.
Only a bot can help you (or not as the case is) when you file a complaint. It gets passed on to the higher ups. Eventually
Meanwhile, I have a book I do not want and some other poor sod is missing it.
Thanks for your review! We are sorry to hear about your order! Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
As a repeat returning customer i have had nothing but good experience purchasing from WOB, the prices are good and the delivery is both prompt & reliable. I wouldnt hesitate to recommend them
Thanks for your review!
Whenever I have looked for books that are out of print I have always found most here. The prices are resonable and service great.
Thanks for your review!
So easy to order and pay and really quick delivery. Have been ordering since start of covid lockdowns and you've been a life saver.
Thanks for your review!
Easy to order but then there was a problem with delivery. An email to WOB got me a resolution within a day so happy with that.
Thanks for your review!
Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to [email protected] and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email [email protected] and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob


Thanks for your review!