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Wob

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Chris ryan
January 3, 2023

Excellent service yet again,great value and fast free delivery my go to world for books. I have recommended you to family and friends.

Date of experience: January 3, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Bibliophile
January 2, 2023

I have used WOB on numerous occasions and have always been satisfied with the service and the books etc I have received.

Date of experience: January 2, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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As always, great service. What i love is finding old titles on unusual subjects. This time was looking for crochet patterns for the pineapple design. Whilst modern search engines went into freefall, got just the book of patterns i was after. About 40 years old but in good condition. Well worth checking if you are after something out of the ordinary.

Date of experience: December 30, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Hi ordered book, paid for in a simple easy way and hey presto get notification that book is on the way.
Great service, reasonable prices and fast delivery.

Date of experience: December 30, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Love it!
February 13, 2023

Have ordered several books from WOB and they have met expectations every time - description and delivery time. My first stop searching for any book.

Date of experience: December 29, 2022
GB
1 review
0 helpful votes
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Speedy at Christmas
December 30, 2022

Ordered a book expecting it to be delivered slowly because of normal Christmas hold-ups plus strikes. But in fact the book arrived in a couple of days - excellent. Thank you

Date of experience: December 29, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Great service
December 30, 2022

This has now become my go to site for second hand books. Delivered very quickly and a great range of titles. Very satisfied. The prices are also very reasonable and the description of the books is accurate.

Date of experience: December 29, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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My orders.
December 29, 2022

Everytime I order books, they are in very good condition. They arrived promptly, and are a very reasonable price. Such a good idea for books to be recycled to new owners. Very satisfied. Would recommend.

Date of experience: December 28, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Good Library of Books
December 29, 2022

Got the books I wanted to nearly complete the whole series of Inspector Montalbano Italian detective in Siciliy.

Date of experience: December 28, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Books and more
December 29, 2022

I'm not good at writing reviews.
I've used WOB many times and never been disappointed. Keep up the good work.

Date of experience: December 26, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Excellent
December 26, 2022

Every time I've ordered from WOB's I've been delighted with the service and the condition of the books. Communication is spot on too

Date of experience: December 24, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Wonderful WOB
February 5, 2023

Apart from being a great library of books WOB provides a wonderful postal service. You won't be disappointed.

Date of experience: December 24, 2022
GB
1 review
0 helpful votes
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Good to know books are travelling rather than sleeping in domestic bookcases. God bless readers and writers everywhere.

Date of experience: December 24, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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First Class
March 13, 2023

WOB is reliable, economic and quick in its response. I am very pleased with the service offered.
The books I have wanted have generally been found.

Date of experience: December 24, 2022
GB
1 review
0 helpful votes
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Just excellent placed 6 orders in 2 weeks. All brilliant and quick. Packaged well as described. Good value.

Date of experience: December 23, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

Vermont
5 reviews
18 helpful votes
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Ordered two books. One for dad, (the most important, as a dementia patient is hard to buy for) and one for my daughter.
Neither came. Instead, I received someone else's' order.
Only a bot can help you (or not as the case is) when you file a complaint. It gets passed on to the higher ups. Eventually
Meanwhile, I have a book I do not want and some other poor sod is missing it.

Date of experience: December 22, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review! We are sorry to hear about your order! Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob

GB
1 review
0 helpful votes
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Great reliable service
December 24, 2022

As a repeat returning customer i have had nothing but good experience purchasing from WOB, the prices are good and the delivery is both prompt & reliable. I wouldnt hesitate to recommend them

Date of experience: December 22, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Good in my watch
December 21, 2022

Whenever I have looked for books that are out of print I have always found most here. The prices are resonable and service great.

Date of experience: December 21, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

India
1 review
0 helpful votes
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Service
December 21, 2022

So easy to order and pay and really quick delivery. Have been ordering since start of covid lockdowns and you've been a life saver.

Date of experience: December 19, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Easy to order but then there was a problem with delivery. An email to WOB got me a resolution within a day so happy with that.

Date of experience: December 18, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!